Security Officer Customer Service
Resume:
Maria Elisa Cerros
*****.*****.******.****@*****.***
*My personal profile:
I have the ability to obtain employment within a company that offers challenging opportunities for developing new skills. I am very customer oriented professional with seven years of experience in customer relationships sales and problem-solving. I adapt quickly to a fast paced work environment and have the ability to multitask effectively. I am able to speak two different languages fluently and have excellent verbal and writing skills. I have the ability to build a strong relationship with associates, personnel, and customers. I have demonstrated success in customer service and have excellent attendance. I am honest, trustworthy, hard-working, very friendly, kind, dependable, and will be able to flourish in any system and adhere to company standards and procedures. I am committed to professional excellence and I have a positive influence in the work environment.
*Key strengths skills and abilities:
-CPR certified
-CNA certified
-Typing certificate 50 wpm
-Quick learner
-Bilingual (English and Spanish)
-Great customer service and people skills
-Actively looking for ways to help people
-Able to maintain a clean and organize work environment
-Basic computer skills
-customer satisfaction
-Guard card
*Work Experience:
Security Officer. March 2020 to Current
As a security officer I patrol HOA communities throughout the day and night. I am also responsible for handing out citations to vehicles who are breaking HOA community guidelines. I am also in charge of locking up the clubhouse, pool gates, golf course gates, and arming the clubhouse at the end of my shift. I respond to residential concerns and alarms throughout the communities. I am also responsible for returning the equipment and the company vehicle. I work with law-enforcement to resolve any major incidents in the communities.
Customer Service Representative. October 2017 to December 2019
As a CSR I have helped over 1000 customers get loans and help them understand the process it takes to get a loan. I have also marketed the company and the products they offered all over Bakersfield with great customer service and a warm and professional attitude. I process customers transactions, assisted customers with questions, interacted with customers through live chat, handled emails inbound calls and outbound calls. I wrote call center scripts, manners over 1000 different bank accounts, handle billing issues and order inquiries and data entry answer incoming calls in a high-volume center averaging 80 per day solving issues with customers and billing situations, develope new customer accounts, generated profitability, adapted to changing circumstances with innovative cell strategies. I initiated actions to ensure optimal response times and service levels.
Retail associate/cashier/loss prevention specialist September 2016 to October 2017
As a retail associate I helped welcome guest, answer questions to the best of my knowledge, assisted customers in finding or ordering merchandise, handle returns and exchanges, process cash checks or credit card transactions with accuracy, counted cash drawers, put alarms on merchandise as well as stock merchandise and helped cover loss prevention from time to time.
Cashier. May 2013 to March 2017
As a cashier I have performed great customer service, took food orders from guest in the dining area and in the drive-through area, as well as counting cash drawers, including offering the daily promotions.
*Related employment history:
-Transwest Security -Bakersfield CA
Security Officer
-Advance America-Bakersfield CA
Customer Service Representative
-Dds Discount - Bakersfield CA
Retail Associate/Cashier/Loss Prevention Specialist
-Carl’s Jr. - Bakersfield CA
Cashier
*Education:
Bakersfield Adult School - Bakersfield CA
Major-Certified Nurse Assistant
Ridgeview High School -Bakersfield CA
Major-High School Diploma
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