Engineer Maintenance Technician

William Rampersant

SUMMARY:

Highly qualified and extensively trained technical professional with 20 years of hands on experience as a project Lead and Systems Engineering. Adapt in working in team based environments with limited or no supervision as well as on isolated individual basis. WORK EXPERIENCE:

Cognizant-Summit, NJ

3/2020– 8/2020

Telecom Engineer-L1

Provide Telecom and Network L1 support, provide general IT infra hands and feet support.

Track and update tickets on ServiceNow ITSM platform.

Assist with hands and feet work including troubleshooting, new installations, and hardware refresh.

Layout network and fiber cables in the data center, IDF room, and user’s desk.

Create and maintain rack layout for data center and IDF rooms.

Create/ update device labelling on physical hardware installed in the datacenter and IDF rooms. Port Authority of NJ and NJ-Jersey City, NJ

8/2019– 3/2020

L2 Telecom Technician

Installed Cisco telephone equipment, set up and maintain devices that carry telecommunications signals( telephone lines and internet routers)

Rack and stack, patch cabling, punch down blocks, cabling and testing fiber with a red laser, no OTDR

Ran fibers and punch down Cat5 on patch panels in data centers at Newark Airport, LaGuardia Airport, JFK Airport, Lincoln Tunnel, George Washington Bridge, Holland Tunnel. Matrix Technology Group LLC- New York, NY

3/2019– 8/2019

Project Coordinator

Project for WeWork…ran cables for new office set-ups (7+)

Worked alongside Project Manager managing WeWork office set ups, including running cables, etc. Arris Solutions-Northeast Region

August 2017- March 2019

Telecommunication Engineer Supervisor

Perform Project Manager duties such as Bill Of Material (BOM) site surveys and project budgets.

Oversee and document all aspects pf the specific project.

Work closely with upper management to make sure that the scope of work and direction of each project is on schedule.

GPON OLT Fiber to the home installation

Run Coax cables from Narrowcast splitter/ combiner to barrel panel.

CMTS Build Worked on the CBR8 & E6000, dissemble and reassemble CBR8 for racking.

Wired CBR8 with umbilical cables to patch panel and perform Cat5/6 and Fiber cables from distribution switch to CMTS. Options-IT- Secaucus-NJ

3/2017- 8/2017

Data Center Operations Engineer

Installed customer equipment; servers and network switches.

Performed install tests and ensure proper cable management of new connections between devices; copper and fiber optics.

Maintain efficient queue management, determining work priorities from the daily queue and ensure adherence to all commit times and assist remote engineering teams with troubleshooting tasks.

Effective site management ensuring deliveries are reported and processed and work areas are tidy & escort and supervise third party engineers in the DC.

RCN-Queens-NY

Headend/System Maintenance Technician

11/2015 - 2/2017

Operated legacy headed equipment including signal processors, modulators, demodulators, IRD's and IRT's

Troubleshoot communication architectures, hardware, software, transmission, signaling links and protocol; installation of cable for Fiber, Coaxial and Ethernet

Applied proper routing and termination of respective connectors, including multi-mode and single mode applications; coax and mini coax applications; Cat5 and Cat6

Port Authority of NY & NJ-Jersey City, NJ

Headend/System Maintenance Technician

Engineering. Adapt in working in team based environments with limited or no supervision as well as on isolated individual basis. Telecom Engineer-L1 (Contract)

Telecom Technician-L2 (Contract)

Project Coordinator (Temp)

Telecommunication Engineer Supervisor (Contract)

Data Center Operations Engineer (Temp)

03/2017 - 08/2017

11/2015 - 03/2017

08/2017 - 03/2019

03/2019 - 08/2019

08/2019 - 03/2020

03/2020 - 08/2020

Matrix Technology Group LLC- New York, NY

Cognizant-(Bristol Myers Squibb) Summit, NJ

Installation of cable for Fiber, Coaxial and Ethernet

Applied proper routing and termination of respective connectors, including multi-mode and single mode applications; coax and mini coax applications; Cat5 and Cat6

Installed, test and maintain optical passive devices including patch panels, optical couplers, mux/demux and filters utilizing appropriate optical connector handling and cleaning procedures Comcast- Moorestown-NJ

Data Center Senior Specialist

12/2014 – 11/2015

Rack and Stack equipment, cable termination, and dress fiber/copper network cabling

Performed infrastructure builds including: cages, cabinets, relay racks, ladder racking and basket tray and performed DC power installations per facility engineering design specifications.

Updated data network equipment to latest firmware releases.

Installation and maintenance of lab cabling and wiring and structured network cabling Verizon-Philadelphia, PA

06/2008-11/2014

Systems Technician 09/2011-11/2014

Install, maintain, and test access lines for FIOS, video, radio, microwave, analog digital, and high capacity equipment

Perform fiber splicing and cable terminations

Install, repair, and maintain inside cables, wires, and plug-in equipment, including dark fiber and fiber.

Perform remote installation, remote testing and provisioning, at Verizon business customer locations. Multimedia Services Technician 6/2008 - 9/2011

Installed and maintained drop wire, ground wire, network interfaces, telephones, terminating devices, splitters, etc.

Knowledgeable of telephony in wiring from terminal up to and including termination, both residential and commercial.

Tested new and existing circuits and provided trouble-free services inside wire and CPE, closely followed instructions.

Placed, removed, and repaired wiring between poles, between poles and buildings, and other scenarios. Richtech Agency-New York, NY

10/2007 – 10/2008

Network/Cable Technician

Installed central office-type equipment, also installed hardware used in central offices or Specialized Common Carriers

Installed Interbay cabling CO hardware: frames, ladder racks, conduit, buss bars, power, and ground wiring

Operated power and ground wiring fuse/distribution panels and installed hardware: DSXs, DACs, Multiplexers, Channel Banks, Transmission, Auxiliary Power Supplies, Modems, etc.

Placed connectors on cables either through crimping or soldering, trained other technicians in the technique and developed a complete understanding about reading blueprints and installation manuals Time Warner- Cable-Flushing, NY

01/1999 – 10/2007

Cable Technician/Construction

Performed and assisted in the installation, splicing, testing, documentation and service of fiber optic equipment.

Ran exterior and interior cable complete from tap to converter. Checked amplifier levels for signal quality.

Repaired and installed high speed data and digital phone, including analog or digital for video high speed data and voice.

Maintained all inventory, issued and collected CPE Equipment and other material upon receipt of authorizations.

Maintained/stocked necessary materials and tools for the company vehicles; Wrote and recorded information on system equipment as needed. Completed reports and logs.

EDUCATION/TRAINING:

o Attended Business Administration classes at New York Business School, New York, NY CERTIFICATIONS:

A+ Certified by Micro Power Computer Institute, NCTI Certification, Advanced Technician, Broadband Digital Installer, Service Technician, Installer Technician, System Technician, and Fiber Optic Technician. SPECIAL PROJECTS:

o Worked on a team that completed 85% of Verizon’s fiber- optic build for The City of Philadelphia. o Participated on Time Warner’s Cable VOIP (voice over IP) project that ultimately launched what is now known as “Triple Play”. o Successfully completed, on time, an 8-month Automation Room project that launched in 2016. & Set up bread racks for the Docsis 3.1 cable modem launch.

12/2014 - 11/2015

Data Center Senior Specialist

Comcast- Moorestown-NJ

Verizon-Philadelphia, PA

Multimedia Services Technician 6/2008 - 9/2011

Systems Technician 9/2011 - 11/2014

Network/Cable Technician

10/2007 - 10/2008

Cable Technician/Construction

01/1999 - 10/2007

06/2008 - 11/2014

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