Senior process associate
Resume:
RAMANJINI K
Senior Process Consultant - DME Equipment Specialty - US MARKET (SEMI VOICE)
A Mentor and Senior Executive with high caliber and willingness to put in enormous efforts in
Process development and ensuring team’s excellence. I am dynamic and highly motivated, with
Comprehensive leadership and problem solving skills.
Subject Matter Expert (SME) in US Medical Eligibility qualification process also includes mentoring team members in Handling Calls with onshore team. Interacting with the counterparts on the Turnaround Time, Targets and Quality goals of the team are met. Attending Client Calls for updates is a major role.
PROFFESIONAL EXPERTISE
JOB DESCRIPTION
Assisting new comers in work and molding them to work independently.
Analyzing, approving and qualifying the patient for PAP unit supplies requested by the provider.
Cancelling the task if the relevant documents are missing.
Sending the correspondence letter to the Provider and the patient requesting for the missing document.
Achieving monthly target.
Maintaining TAT and Quality
Handling an additional queue named Hub portal where Provider will contact directly
2 years 5 months experience in HGS
KEY DELIVERABLES
Participate in conference calls with the client side auditors and team leads on the continuous process improvement
Responsible for achieving teams daily and monthly production goals
Assigning the daily work to the team members.
If there is any clarification needs to be done, will send those claim information to the clarification team through mail.
NOTEWORTHY ACCOMPLISHMENTS
Majority contributed in achieving top-level team performance by creating work cheat sheet. Where it reduces the time for repetition jobs and it increases the production.
Exceeded the production target set by the management.
Owing to excellent performance adjudged as the Best Sr Executive and conferred with many Top Gun Awards.
PERSONALITY TRAITS
Fast Learner & Perfectionist
Confidently hands hold the team
Very strong Client relationship
Capability to meet deadlines and work under pressure in a fast-paced atmosphere
Competence with using common office systems and software
Discretion and understanding the need for confidentiality
Excellent command over English, Hindi and Kannada.
Hard working and detail- oriented.
SCHOLASTICS
Bachelor of COMMERCE
IT FORTE
Well versed with Microsoft office (Word, Excel and Power Point) and Internet Applications.
Good Working Knowledge in Operating Systems like Microsoft Windows 2003 and 2007.
PERSONAL DETAILS
Date of Birth : 28 Dec 1994
Father’s name : Venkatesh K
Mother’s name : Sunkamma
Present address : Bangalore 560043
Languages Known : English, Hindi, Kannada, Telugu & Tamil
Hobbies : Travelling, Internet Browsing, listening music & cricket
Place: Bangalore
Date: Signature
CONTACT
*******.****@*****.***
VYSH.PUJARA
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