Resmi Kuruppath

770-***-****

adfl4f@r.postjobfree.com

Senior Project Manager, PMP, CSM

SUMMARY:

•16+ years experience in Delivery, Operations, & Technical Consultation with a passion of technology

•12+ years experience in Global Project Management: Project Planning, Scoping, Estimation, Execution and Monitoring, Collaborative Cross functional management & Conducting Reviews

•7+ years experience in Program Management: Business Case formation & coordination, Business Process Diagrams & Workflow Diagrams, UML Modeling, Use Cases, Activity Diagrams, Communication w/leadership & stakeholders, Risk Mitigation, Conflict Resolution

•Versatile and adaptable in building & delivering large scale IT Solutions that cut across multiple service lines

•Define measurable metrics to gauge progress against objective production goals

•Hands-on experience working with Engineers in a challenging, high-pressured environment at Apple delivering product merchandising e-commerce initiatives

CORE COMPETENCIES:

•Waterfall, DevOps, Agile & Scrum Project Management methodologies

•PM tools & techniques: Time Management, Milestones, Work Breakdown Structure (WBS), Resource Breakdown Structure (RBS), & Gantt Charts

•Lead cross-functional & hierarchical teams in matrixes environments to launch on time & within budget programs.

•Drive initiatives to maximize operational efficiency

•Self-motivated with strong ability to adapt to new technologies & applications

•Post-implementation triage & support

•Strong written and oral communication skills

EXPERIENCE

Engineering Project Manager Nov ’18 – Present

Apple (onsite contractor) Austin, TX

Apple Online Store (AOS) is the global platform for selling Apple products to customers on the web, mobile devices, & through B2C/B2B apps.

•Responsible for delivering complex Waterfall and Agile projects impacting the online store shopping experience & transaction flows.

•Plan, execute & deliver multiple concurrent global projects with 8 to 25 team members and budgets from $100K to $3M.

•Involved in an extra-large global project with $20M budget from requirements workshops to design review to cross-functional delivery.

•Manage SDLC phases (design, scope, development, validation, user acceptance & deployment) of building web applications & delivering services for merchandizing & marketing initiatives.

•Independently drive alignment and coordinate cross-functional work across various teams

•Create detailed work plans that identify and sequence the activities needed to successfully complete projects

•Act as communication hub for complex cross-functional development, validation & Business teams.

Key Projects

•Apollo Series 5 Watch Launch Project - For the first time ever, Apple customers will be able to build a Watch that reflects their personal style introducing a new Apple Watch Studio Online. Interact with RCDX Business, Marcom, Product Marketing, Operations, IS&T teams, & UAT to define & deliver all phases of this extra-large project.

•Small and Medium Business (SMB) - Provides loyalty pricing to customers based on actual spent and improves Apple sales

•Mac mini Employee Purchase Plan (EPP) - Enhance Mac mini sales

•AOS Shop Pages -To help Apple retail customers shop online and navigate COVID-related changes and offers, we launched a newly designed landing page at apple.com/shop.

•Personalization Engine and Compatibility features - Enhance the visual story and merchandising options for Apple Watch by introducing new enhancements

•UI Evolution Project - Apple Online Store UI pages are getting migrated to React native framework.

•Black Box/NPI project - Managing non disclosure projects for NPI release.

Senior Project Manager Jul ’15 – Nov ’18

Cisco Systems San Jose, CA

ITRO (IT Resiliency Operations) Program is an initiative lead by Cisco’s Global Support Experience (GSE) to enable operational continuity & disaster recovery for Cisco’s critical applications. The Resiliency Enablement process allows Application teams to achieve Green Metrics with completion of their Metro Virtual Data Center & Disaster Recovery Testing.

•Lead Cisco Production Support teams to prioritize and close multiple Production issues.

•Leading multi-million dollar initiative to accelerate Green IT Resiliency Metrics for business continuity and disaster recovery for all Cisco Applications, Platforms and Databases.

•Served as Cisco IT Resiliency Testing Manager for high-visibility Resiliency programs, overseeing Infrastructure builds and resiliency compliance testing for world class innovative re-purposed DR datacenter including VMware, Oracle, NetApp, EMC and Cisco UCS and networking solutions.

•Go-to-person for best practices in establishing successful business continuity and disaster recovery programs.

•Streamline the Invoicing model to facilitate vendor invoicing process

•Consolidated multiple separate projects into single go-live to streamline technology operations, reducing time, cost, manpower, and overhead, which developed into new standard for Cisco.

•Identify operational pain points and opportunities to improve business practices and prioritize resources in areas that will deliver the greatest impact.

•Create the Operational Readiness Plan and facilitate BRD reviews and approvals

•Evaluate production issues, identify their root cause and drive solutions to resolve them.

•Change Management Lead

Project Manager, IGate Technologies Jun ’13 – Mar ’15

GE Capital (onsite) Chicago, IL

GE Capital IRIS projects are kicked off to enable Regulatory reporting per Federal Government requirements.

•Define and Validate Scope (clarify request, conduct needs analysis, identify project priorities)

•Managing teams for end to end execution, testing and compliance of multiple Java, J2EE, Business Intelligence & Analytics Projects.

•Resolved project conflicts and issues including staffing shortages, tactical matters, scope creep and divergent business and user needs.

•Manage integration, interdependencies, and align projects and tracks of work within and across functions as required. Creates a project delivery schedule that includes resource and material requirements

•Proactively identify risks, communicate risks to appropriate stakeholders and develop a risk mitigation strategy and a contingency plan.

Project Manager II Feb ’11 – May ’13

IGate Technologies Bangalore, India

Client: Union Bank of California Acted as Project Manager ll to setup the system for Check fraud identification and rectification.

•Develop high level and full-scale project plan aligned to the business goals in collaboration with senior leadership and stakeholders

•Prioritize roadmap & releases. Allocate and manage cross-functional resources to deliver on schedule.

•Lead Engineering and Business teams thru discovery, execution, cutover, & post-cutover phases

Client: Vodafone India

Managed leading telecom client Vodafone’s central Point of Sales website.

•Served as a cross-functional link between departments to define and drive strategic goals and tactical initiatives.

•Organized reviews, retrospectives, and sprint planning meetings regularly. Removed any impediments faced by the teams while making sure the teams are focusing on the right priorities.

•Fostered open communication with product owners & functional managers to resolve conflicts.

•Rendered hands-on supervision & mentorship to a team new to Agile Scrum methodology.

•Day-to-day client interaction, increase customer satisfaction, establish a rapport and deepen client relationships.

Project Coordinator, Cognizant Technology Solutions Aug ’04 – Apr ’09

Client: General Motors (onsite) Detroit, MI

Managed the General Motors Acceptance Corporation (GMAC) Financial Services application used for auto/commercial financing, insurance, mortgage products, & real estate services.

•Managed development of the GMAC Dealer portal application in 41 countries.

•Develop detailed project plans to manage the end-to-end project activities, interdependencies and execution approach.

•Builds credibility, establishes rapport and maintains communication with stakeholders at multiple levels, including those external to the organization.

•Defines and initiates projects, directs Project Managers to manage cost, schedule and performance of component projects while working to ensure the ultimate success and acceptance of the program.

•Works to understand big picture and/or piece things together and considers both long/short term impact of work to the whole.

EDUCATION:

Bachelor of Technology, Computer Science Engineering 2004

Kannur University Kerala, India

HONORS:

•Cisco Partner Performer 2017

•Golden Bridge Awards: International Business Team of the Year - Gold 2016

•Golden Bridge Awards: Information Technology Project/Team of the Year - Silver 2016

•American Business Award “Stevie”: Information Technology Team of the Year 2016

•General Motors Client Excellent Performer 2009

•Cognizant Onsite Star Performer 2008

CERTIFICATIONS:

•Project Management Professional (PMP)

•Certified Scrum Master (CSM)

•AWS Certified Cloud Practitioner

•Tableau Author

•Sun Certified Java Professional (SCJP)

•Sun Certified Web Component Developer (SCWCD)

•IGate Certified Estimator

Tools:

•MS Office, Visio, Rally, Jira, Tableau, Smartsheet, Confluence, AWS, Service Now, HP ALM, Remedy, Planview

•Apple iWork Suite (Numbers, Pages, Keynote, Omniplan, Green Pine)

•Enterprise Architect

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