Manager Customer
Resume:
SUMMARY
SKILLS
EXPERIENCE
EDUCATION AND
TRAINING
CERTIFICATIONS
DIPALI
WADE
************@*****.***
Foster, CA 94404
Highly-enthusiastic Client Service professional with around 5 years of client interface experience. Well-versed in SaaS products, services. Skilled in both individual and team roles, with expertise in training and mentoring new joiners on company objectives.
• Problem Solving and Resolution
• Customer Training programs
• Relationship development
• Account management
• Microsoft Suites
• Software as a Service(SaaS)
• Cross sell/Upsell
• Cisco WebeEx, MvoIP, GSIP
CUSTOMER SUCCESS SPECIALIST 06/2019 to 11/2019
Tata Communications Ltd, - Mumbai, Maharasthtra
Worked with colleagues on the development, implementation, and maintenance of customer first culture; maintained the business for over 50 existing accounts across the Mumbai area.
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Organized meet-ups and various events; supported clients and using own knowledge and expertise resolved any problematic issues.
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Generated market research to identify business trends, provided business updates to existing clients, and conducted customer feedback in order to discover potential areas of improvement.
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Increased sales by 20% FY 2018-2019 by implementing a new up-sell sales strategy and original email marketing and training campaign.
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Recognized by executives and ranked as extraordinary achievement at the company.
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UCC CLIENT MANAGER 04/2015 to 05/2019
Tata Communications Ltd (Prompt Personnel Payroll) - Pune, Maharashtra Managed client on-boarding processes, ensuring that their expectations and goals were fully met.
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Developed new customer training sessions, conducted webinars and workshops for new clients.
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Collaborated with the Marketing Department on new promotional campaigns in order to generate awareness.
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Ensured all-time positive customer experience by communication and maintaining professional relationships.
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• Awarded 4 times for performing great work.
Amaravati University, India - Amaravati, India
Bachelor of Engineering
Electrical, Electronics And Communications Engineering, 07/2012
(Knowledge of Selenium, Bugzilla, and Test Link. It also emphasizes on Core Java concepts and Responsive Web Design HTML, HTML, CSS, CSS3, JavaScript, Bootstrap,SDLC Process etc.)
• Certified Cisco WebEx Trainer Issuing Organization: Tata Communications Ltd
• Sales: Customer Success Issuing Organization: LinkedIn
• Customer Success Management Fundamentals Issuing Organization: LinkedIn
• Diploma in Software Testing Issuing Organization: Seed Infotech
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