Douglas Ripley

** ****** ******, **********, ** *1824

C: 978-***-****

adfkxw@r.postjobfree.com

Network Systems Analyst providing superior technical support for networking issues within the Managed Service industry. Managing projects to completion on-time and within budget. Work as project leader or contributor on various Projects. Network configuration and support Data connectivity, Hardware installation and planning, Experience with Cisco router switches and Firewalls New technology and product research, IT security policies, Customer service specialist,

Sound judgment, Self-starter.

9/16/2019 – 8/6/2020

Wireless Network Engineer

Abacus Technology

Direct/monitor information systems operations. Design, build, and implement network systems. Troubleshoot network performance issues. Analyze network traffic and provide capacity planning solutions. Monitor and respond to complex technical control facility hardware and software problems. Interface with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance. Manage the purchase, testing, installation, and support of network communications, including LAN/MAN/WAN systems. Perform system-level design and configuration of products including determination of hardware, OS, and other platform specifications. Support system engineering related tasks including major systems design, integration, and implementation, including personnel, hardware, software, budgetary, and support facilities and/or equipment. Provide quality assurance review and the evaluation of new and existing software products. Aid and oversight for all information systems operations activities, including computer and communications operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and/or web strategy and operations. Provide input to policy level discussions regarding standards and budget constraints. Monitor and respond to hardware, software, and network problems. Troubleshoot network systems when necessary and makes improvements to the network.

3/4/2019 – 9/16/2019

Network Engineer

Softworld, Inc

Provide network services to various clients through Softworld, Inc. Doing same as above but as a contractor

05/2012 to 3/1/2019

Associate Network Engineer

Charter/Navisite Andover, Ma

Analyzed software, hardware and network systems for various transmission systems.

Configured and installed Cisco routers, switches and firewalls Managed all switches, routers, firewalls and Cisco Systems. Diagnosed network problems involving a combination of hardware, software, power and communications issues. Ran cables from existing patch panels to new patch panels to secure the router and switches in the proper location. Responded to all client requests for technical support by phone, email and the inter-office chat service.

12/2010 to 05/2012

Network Support

PAETEC Communications/Windstream Communications Andover, MA.

Provide first and second level support to several thousand PAETEC customers. Provide monitoring, troubleshooting, changes, trouble management to PAETEC customers in a NOC type environment. Provide collocation support for Paetec and their customers. Responsible for installations of all customers in the colocation.

12/2009 to 12/2010

Network Support

RCN Metro/Sidera Networks Westborough, Ma. Westborough, MA.

Hired Full time at June 2010 RCN Metro in the Westborough NOC. Contractor of TekSystems for part of my Employment here. Monitoring and troubleshooting of DWDM, SONET, DACS, Metro Ethernet (MPLS Layer 3), ISP and Optical fiber networks. Perform Preventative maintenance tasks. Process trouble tickets from dispatch to resolution. Perform equipment and Provisioning acceptance. Logged trouble tickets using Trouble ticketing system. Interface with customers, vendors and carriers.

12/2006 to 12/2009

Principle Information Systems Specialist, Engineering Group

FIDELITY INVESTMENTS, Boston, MA.

Provided second level support for the networking hardware for 30 domestic internal sites, 150 branch sites, 20 international sites and several external customers. Built relationships with telecommunications vendors to troubleshoot and test problems to get failed equipment back online quickly. Worked closely with internal customer to troubleshoot LAN connections. Focus was on providing high quality service to the end user. Responded quickly and professionally to 30-40 calls per night as the technical support expert on a hotline for issues and questions coming from both domestic and international sites. Developed an expert knowledge of past issues which contributes to being able to resolve current issues quickly.

Education and Training

Activities and Honors

2008

Phoenix, AZ, USA

Associate of Science: Information Technology / Networking

Axia College of University of Phoenix

Coursework in Risk and Opportunity Management, Business Administration and Management, Information Technology, Computer Science, Electrical Engineering and Physics. Emphasis on Introductory Networking.

2012

Phoenix, AZ, USA

Bachelor of Science: Information Technology-Networks and Communication

University of Phoenix

Coursework in Information Technology Business Administration Management

Computer Science, Electrical Engineering and Physics.

Active in several Network and cloud computing groups.

Coursework in Information Technology, Risk and Opportunity Management

Business Administration and Management.

ITIL 2015 Andover, Ma

ITIL Foundation Certification - IT Service Management

Training from Business Technology Architects, Inc Jan 15-18, 2019

ACI Field Engineer Essentials (3-days) Complete

Pluralsight self-paced January 2018 - present

Cisco ACI

Fundamentals of Using Cisco ACI – Completed

Using Cisco ACI with VMware vSphere Integration –completed

Cisco ACI Programmability – completed

Training from Business Technology Architects, Inc Jan 15-18, 2019

ACI Field Engineer Essentials (3-days) Complete

Microsoft Azure

Pluralsight self-paced - May 2018 - present

Managing Infrastructure with Microsoft Azure – Getting Started – Completed

Microsoft Azure Virtual Machines - Getting Started - Completed

Microsoft Azure IaaS Monitoring and Management - Getting Started – Completed

Microsoft Azure Security - Getting Started - Completed

Palo Alto Firewalls

Deploying, Administering and Securing Palo Alto Firewalls – Complete

CompTIA Security +

Threats, Attacks, and Vulnerabilities for CompTIA Security+

Technologies and Tools for CompTIA Security+

Architecture and Design for CompTIA Security+

Identity and Access Management for CompTIA Security+

Risk Management for CompTIA Security+

Cryptography and PKI for CompTIA Security+

Cryptography and PKI for CompTIA Security+

CCNA

Pluralsight self-paced - May 2019 - present

Currently training on Pluralsight CCNA 200-125/100-105

VMware

Pluralsight self-paced - May 2019 - present

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