Engineer Customer Care

SIVA KRISHANAN.R

Email: *************@*****.*** Phone: +91-979*******, +91-944*******

Address: #* ***** ****** *****, ************, Bangalore-560037 To help clients in establishing strong computer network systems for smooth and fast communication by using my skills to assess, design, plan and configure network systems. Summary: 4.2 year’s experience in Networking

Hands-on experience in Network Engineering & troubleshooting Cisco Devices.

Experience on L2/L3 protocol Manual testing.

Familiar with Routing & Switching protocols.

Analytical, trouble-shooting and problem solving skills.

An enthusiastic team player who also can work well independently.

Hard working and smart working skills.

Ability to grab technology quickly.

Have good adaptability to the working environment.

Strong knowledge in IP address and Sub netting.

Technical skills:

Routing Protocols: RIP, EIGRP, OSPF, BGP, DEFAULT AND STATIC.

LAN Switching; VLAN, VTP, Trunking, STP, INTER-VLAN ROUTING.

Strong Networking Fundamentals and experience in L2/L3 protocol testing.

IP addressing: IPv4.

NAT, Standard & Extended ACL, DHCP.

Routers series: Cisco 1821, 1841, 1921, 1941, 2811, 2911, 3845.

Switches series: Cisco 2950, 2960, 3550, 3560, 3750.

Configure local area network (LAN) related equipment.

TCP/IP, DHCP and DNS configuration and support.

Course completion:

CCNA & CCNP IN Routing & switching completion done at ATE BYTE TECHNOLOGIES.

Professional Experience:

Presto Info Solutions Pvt. Ltd.

Designation : Network Engineer L1

Domain : Network Management

Experience :

February 2019 – present

Projects:

Employees' State Insurance Corporation (ESIC) Pan India & BSNL Rural Wi-Fi Hotspot Currently I am working as a dedicated resource for ESIC networking team for maintaining and managing their major networking tools & supporting BSNL Wi-Fi Hotspot projects for rural areas in Bangalore.

Key Responsibilities Handled:

Involved in managing & troubleshooting network system (cisco router and switches and other network infrastructure) across the head office and state office.

Co-ordinates with different vendors for link restoration

Co-ordinating with client regarding their requirement.

Monitoring Network maintenance activities and ensuring prompt troubleshooting of network problems, to achieve maximum network uptime.

Maintenance of Network, Day to day troubleshooting and configuration of routing protocols like BGP and EIGRP.

Proactively monitoring the critical network links.

Investigating, diagnosing and resolve all network problems.

Implementing changes as per design recommendations and implementing new links for Hospital, Branch office, Dispensary, SRO office connectivity.

Troubleshoot cases escalated from the customer care department and resolve it from the back- end.

Network connectivity troubleshooting, ping, tracert, telnet.

Configuring TP-link switches & ZCOM Access points and ADSL modem for BSNL Wi-Fi projects.

Co-ordinating with BSNL teams to resolve the Wi-Fi hotspot network issues.

TATA TELESERVICES LIMITED

Designation : Field Network Operations

Domain : Network Management

Experience : 1 year (DOJ: 23-02-2018)

Key Responsibilities Handled:

Install and configure wireless networking equipment.

Expert in TP-Link switches, Bandwidth regulate, Ruckus AP’s.

Configure security settings or access permissions for groups or individuals.

Troubleshoot network or connectivity problems for users or user groups.

Plan and coordinate system utilization and capacity, involving configuration and testing with vendor.

Maintained and enhanced mobile network, involving design, implementation, and migrations.

Run monthly network reports.

Configure local area network (LAN) related equipment.

INTERLABZ TECHNOLOGIES

Designation : Technical Support Engineer & L2/L3 Protocol tester

Domain : Network Management

Experience : 1.8 years (DOJ: 07-04-2016)

Key Responsibilities Handled:

Configuring and troubleshooting various networking devices including routers & Switches.

Experience on L2/L3 protocol manual testing.

Configuration and Troubleshooting of VLAN & Inter VLAN routing.

Experience in L2/L3 protocol testing.

TCP/IP, DHCP and DNS configuration and support.

Provide L2 and L3 network support and troubleshooting to resolve issues.

Firewall and router configuration changes as per the business requirement.

Configuring and install various network devices and services (e.g. routers, switches &firewall).

Strong hands-on experience in Installation, Configuration and troubleshooting of Cisco Routers and Switches.

Skill Summary:

Protocol Testing Tools : Ix Explorer, Wire shark and Bugzilla Operating Systems : Windows XP/VISTA/7,8,8.1,10

Technology and Protocols : Networking

Layer 3 Technologies: IP, RIP v1 & v2, OSPFv1&v2

Layer 2 Technologies: STP, RSTP, MSTP, VLAN, and ARP Transport layer Protocol: TCP, UDP

Project #1

Client : ZTE, CHINA

Title : Manual of ZTE Router

Role : Test Engineer

Team Size : 7

ZXR10 M6000-S series carrier-class router is a Multi-service Gateway with large capacity and high performance focusing on service controller layer. It provides abundant service features and reliable quality of service. Features tested L3 : OSPF, RIP

Role & Responsibilities:

Creation of Test plan using functional bugs.

Designed and deployed the test setup for the required feature and regression testing.

Update actual test logs in quality center and current test plan covers L3 features.

Conducted a test plan review meeting with internal and external team.

Resign bugs found in manual testing, verifying bugs for various products on different releases. Project #2

Client : ZTE, CHINA

Title : Manual testing of SWITCHES

Role : Test Engineer

Team Size : 5

The ZXR10 2800 series access switches are mature L2 switches featuring high-density fast Ethernet access interfaces, abundant functionalities, and high performance. It can support the congestion notification suite. Up to four switches can be interconnected to form a single managed entity thereby creating a virtual switch that can be managed with a single IP address to help minimize management requirements. An integral power supply is the primary source of power for all 2800 Series switches and complete power redundancy is provided by optional external power supplies.

Role & Responsibilities:

Test environment setup and execute test cases.

Performed functional of L2 protocols like STP, RSTP.

Tracking defects, reporting the bugs, verification of fixed bugs and updating the status.

Responsible for support, implementation and troubleshooting the network infrastructure. Declaration:

I hereby declare that the information furnished above is true to the best of my knowledge. Place: Bangalore Yours faithfully

Date: (R.SIVAKRISHANAN)

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