Engineer Service

VIGNESH ANBALAGAN

Mobile: +919*********

EMAIL: **********@*****.***

SUMMARY

Skilled in the maintenance and installation of hardware software and providing a high level of outstanding customer service candidate has the experience and education needed for IT Field support Engineer. Ready to use Three-plus years in the system support field to advise repair install and modify computer software and hardware.

HIGHLIGHTS

Exceptional history in the field troubleshooting complex technological applications.

Manage the overall desk activities, Take overall responsibility for incident management and request fulfillment on the Service Desk.

Expertise in on-site and remote consultation in an IT environment.

MS outlook configuration, Outlook backup.& restore and troubleshooting.

Install, upgrade, troubleshoot, configure of PC & Laptop, software, applications and other peripheral IT equipment.

Willing to work on shifts if required.

PROFESSIONAL EXPERIENCE

State call coordinator in Communication Test Design Inc.

From Nov 2019 - Till to Date

Field engineer in T&M Consulting Service pvt Ltd., Chennai.

From March 2017 – Nov 2019

ROLES AND RESONSIBILITY

HPSM TICKET TOOL:

Recategorizing incidents by service and category.

Setting the priority for resolving incidents based on impact and urgency.

Investigating and diagnosing incidents and researching solutions.

Managing service requests to make sure that they are not breached.

Escalating incidents and service requests to the next level of support if necessary.

Worked closely with internal business unit heads to ensure proper resolution of all of their service level agreements, documented problems, projects and inquiries.

Handling & revert Critical Alert issues.

Technical issues via email, live chat and telephone. Reviewed support

TECHNICAL SUPPORT & NETWORKING:

Installing, configuring and supporting network equipment including routers, switches.

Configuring and Managing Access Point.

Creating and managing Vlan,Vtp& Port securtiy.

Configuring NAT concept.

Customize Desktop application to meet user needs.

Resolving the network problems in Windows server.

Antivirus Software installation and updating.

Experience in configure the email client Thunderbird.

Resolved user problem via Remote support.

Installed images using Ghost on new systems.

Installation & Management of Network Printers.

Active Directory User Management, Shares, Printer Management.

Knowledge DOMIN and WORKGROUP control.

Configuring MS Office Outlook Mailing client.

Security Resource with Shared Folder and NTFS Permissions.

Installing and Configuring the Printers.

Configuring and Installing CAT5/CAT6 Cable and Crimping RJ45 for systems, switches.

Configuring IMAP4,POP3 and SMTP Protocol.

Creating and Maintaining the user and user Rights.

Assigning disk quota to users.

Performs General Preventive Maintenance task Printers, Computer hardwares.

Investigating and diagnosing and troubleshooting computer software and hardware faults.

Troubleshooting the Blue screen of death,Disk boot error and Recover the Damaged Partitions.

Weekly once Perform the System state backup from windows server 2008 R2.

Updates from Antivirus server

Configuring and Managing Wireless Router.

Configuring group policies based on the requirements

Documentation for all IT related regular activities requirements.

TECHNICALSKILLS

NETWORKING

Network processing, centralized and distributive network connection.

Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, RARP, FTP, TFTP).

Well understanding of Bridging and switching concepts and LREAN technologies.

IP addressing and subnetting, Routing concepts.

Sound knowledge of routing protocols - RIP V1/V2, OSPF, EIGRP and BGP.

Switches: Basic Configuration & VLAN setup on Cisco Switches.

Router: Basic Configuration & monitoring.

Vlan: configuration, switching isl, dot1q.

Back-up and restore of critical resources including router & switches IOS.

Functioning knowledge of wan solution, protocol HDLC,PPP.

Security administration port security on switch and IP security on Router via Access list.

Domain:Windows Server

Installing, Configuring and Troubleshooting windows server 2003 and 2008, 2008R2, 2012, 2012R2.

Installing and Configuring Additional Domain Controller and Promote PDC to ADC When PDC is in down.

Configuring and Implementing new group policies.

Installing and Configuring Active Directory Domains and Trusts.

Installing and Configuring DNS and DHCP.

Implementing Group Policy, Software deployment and Folder redirection.

Creating and maintaining the Distributed File System (DFS).

Installing and Configuring of IIS and FTP in Windows Server.

Active Directory Backup and Restore - Authoritative restore.

Creating and Managing the Organization Units, Groups and Domain user accounts.

Backup and Restore the Active Directory Users,OU

Disk Portioning and Managing.

Monthly and weekly report for all IT related regular activities.

Course

Name Of TheInstitution

Board orUniversity

AcademicYear

PercentageSecured

B.E-CSE

ARJ College Of Engineering and Technology

AnnaUniversity

2010 –2014

5.75%

COURSE COMPLETED

Undergone Professional training to configure, administer and maintain Windows Server 2012(MCSE) In ACEL IT ACADEMY Chennai.

Undergone Professional training to configure, administer and troubleshoot Cisco devices (CCNA Routers and Switches) In ISYSWAY TECHNOLOGIES, thanjavur.

PERSONALDETAILS

Father’s name : Anbalagan

Date of Birth : 16th July 1991

Languages known : English and Tamil

Religion : Hindu

Passport number :Z2958836

Residential address : No.3 Jesudhasan street, Chrompet, Chennai.

Nationality :India,Tamil Nadu.

I confirm that the details given above are true and correct.

Name :Vignesh.A

Date :

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