Customer Service Assistant
Resume:
JUDITH D'AMATO
#****
Austin, TX 78741
******@*******.***
Cell-512-***-**** Home-512-***-****
OBJECTIVE
To utilize my skills and experience in a Customer Service position.
PROFESSIONAL EXPERIENCE
Referral Specialist 09/2019-Present
Aerotek/Superior Health Plan
Austin, Texas
Call Center
Assist Providers with Authorizations.
Assist with providing information about members.
Provide information about CPT codes.
Escalation issues to have information updated
Provider rules and regulations based on Authorizations.
HR Administration Assistant 01/2019-09/2019
City of Austin PARD
Austin, Texas
Maintain and file employee files.
Create hiring packets.
Assist customers over the phone with information about Parks and Recreation Centers.
Work at the front desk to cover full time employee at lunch time twice a week.
E-Verify incoming new hires.
Aided in picking up time sheets, for the Aquatics division.
Entered new hires information into the Banner database.
Customer Service 10/2018-01/2019
Calendars.com
Austin, Texas
Provided description for calendars and costs.
Assist with customers in placing their calendars orders.
Assist customers in choosing calendars, provided detailed information about calendars for purchase.
Customer Service 09/2017-04/2018
Harte Hanks/Fedex.com
Austin, Texas
Shipping services.
Assist with customers accessing the Fedex.com website.
Assist customers with tracking their packages that were shipped through FedEx.
Provide technical assistance for customers that have printers, that print out labels for customers.
Customer Service 08/2012-10.2016
HomeAway
Austin, Texas
Marketplace for Vacation Home Rental properties.
Assisted traveler's and owner's in navigating our website.
Provided the rules and regulations of the website.
Aided with traveler's and owner's accounts.
Customer Service 09/2010-8/2012
Maximus
Austin, Texas
Managed Health Care
Assisted parents in applying for the Children's Health Insurance.
Provided rules in applying for the CHIPS.
Assisted customers with all questions.
Customer Service/Technical Support 1/2008-9/2010
Way port/ATT
Austin, Texas
IT Support
Assisted Customer in accessing their Wi-Fi accounts.
Provided entry level support to all customers.
Answered all questions regarding accessing the Wi-Fi hotspot accounts.
EDUCATIONAL BACKGROUND
M.S in HR Generalist with Honors
Strayer University
Graduation: 03/2019
B.S in Communications
University of Phoenix
Graduated: 11/2015
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