Customer Service Driver

DANA SCOTT

Raymore, MO ***** *******************@*****.*** Mobile 816-***-**** linkedin.com/in/dana-scott-a8171482/ Top-performing, results-driven Transportation/Logistics Supervisor with 33+ years of accomplished experience as desk supervisor, delivery planner, dock supervisor, employee payroll, accounts receivable, accounts payable, inventory control, CDL driver. Contributes powerful combination of technical skills and end-to-end supply chain expertise with proven management effectiveness–achieving individual and team success as a result of leading others by example. Track record of dramatically improving efficiency, reducing costs, catalyzing on-time delivery, and accelerating customer satisfaction rates. VALUE OFFERED:

Customer Service

Continuous Process Improvement

Logical & Analytical

Sound Judgement

Promotes Safety

Good Work Ethic

Responsible

Trustworthy

Loyal

PROFESSIONAL EXPERIENCE

BARTOLINI, MILAN, ITALY, February 2016 – March 2020 Dock Labor

Pick, pack, ship responsibilities.

Responsible for picking orders for daily shipments; packing orders and securing pallet loads for delivery; staging freight for pickup.

SWIFT TRANSPORTATION, Edwardsville, KS. July 2001 – June 2014 One of the largest trucking companies in the United States. Planner and Dispatcher – Walmart account

Acquired to insure the on-time delivery of food products and provide excellent customer service to Walmart Corporation. Orchestrated the planning of Walmart loads by affectively communicating with Walmart Transportation personnel and Swift Drivers to maximize utilization of constrained transportation resources. Responsible for training additional planners for additional shifts. Accountable for updating order information including manifest, delivery location, weights, delivery windows, etc. to insure the driver can deliver in a safe and professional manner. Managed communication with the drivers to ensure that the load was legally delivered within the DOT regulated hours of service. Established an excellent rapport with the customer reducing the number of complaints and creating a method of solving concerns resulting in a positive work environment.

Earned an average of 98.3% “On-time Delivery Performance” over a 13-year period -- delivering approximately 105 loads daily.

Team member of the first Swift office dedicated solely to supporting Walmart Grocery. TRANSERVICE LEASE CORPORATION, Kansas City, KS. September 1998 – July 2001 Desk & Dock Supervisor

Desk Supervisor: Directed the optimization of trailer loads. Ensured the drivers received accurate manifest documents. Managed the communication between Yard Drivers and Dock Supervisors. Accountable for the safety on the dock – employees and physical facilities. Responsible for the payroll of 120+ employees. Managed weekly invoicing of Accounts Receivable and payments of Accounts Payable. Generated monthly Fuel Reports. Responsible for Inventory Control of shop parts for a fleet of 70+ trucks.

Dock Supervisor: Supervised the loading and unloading of trucks. Responsible for training and enforcement of proper safety of dock employees. Orchestrated the efficient flow of freight from warehouse locations to the trucks. Optimized labor effort by affectively managing the loaders’ time.

COMMERCIAL DRIVER, 48 contiguous states, September 1987 – September 1998 Drove over 1 million miles accident-free. Owner operator/Commercial Driver for Cartwright Van Lines. Commercial Driver for Prime, Fleming Foods, Pilgrim’s Pride, First Class Cartage, Associated Grocers, Thomas Trucking. MILITARY SERVICE

US Army Airborne, FORT BRAGG, NORTH CAROLINA – 1981-1983

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