Salesforce Analyst
Resume:
Professional Summary
Total * years of professional experience which mostly includes experience of Software Test Analyst in IT industry.
Experience in Analysis, Design, Testing and Documentation with an emphasis on Salesforce.com.
Experience in writing Test Plans, defining Test Scenarios and Test Cases based on business and functional requirements and documenting all phases of QA process.
Have good experience in Functional, Validation, System, Regression, Exploratory, Smoke, Integration, Database, API Testing and UAT testing.
Experience in Compatible Testing using Operating Systems like Windows, Mac and also executing Cross-browser Testing with multiple browsers.
Expertise in manual testing on various web and mobile applications and also applications developed on Salesforce Platform.
Working knowledge in writing automation scripts in Selenium – using Java; Experience in executing automation scripts for regression testing.
Good understanding of Html and CSS scripting.
Experience working in SDLC methodologies. Strong Agile Experience.
Strong experience working with JIRA and TFS.
Have experience with Microsoft Office Suite, Word, Power point, and Excel.
Technical expertise also includes testing and implementation of SFDC Cloud.
Highly responsible and reliable team leader with strong analytical problem solving skills and initiator in decision making.
Ability to quickly master new concepts and expertise in handling multiple projects at the same time.
A skilled problem solver and can effectively work in both independent and collaborative work environments.
Excellent organizational, communication and interpersonal skills and used to working in pressured environment having strict deadlines
Evoke Technologies April 2017 – Sept 2019nsibilities:
Client: HysterYale
Role: QA Analyst (Salesforce)
Eliciting business requirements, functional requirements and Design documents.
Provide ongoing support in the areas of SFDC administration, configuration and project coordination.
Perform Functional, Positive, Negative, Integration, Regression, End to End and User Acceptance Testing / UAT – defining entry & exit criteria.
Extensively involved in writing Test cases and designing templates for the Test plans.
Working with various objects in Sales and Service cloud to test the GUI and its features functionality (record types, profile based page layouts..)
Verification & validation of conversion of Web - Leads functionality.
Reviewing the test cases with the product owner and also with developers as and when required.
Extensively worked on JIRA for Project Management and Bug management.
Worked in Agile methodology with involvement in all SCRUM related meetings.
Experience in working with both Salesforce Sandbox and Production Environments.
Conducting defect triage meeting to prioritize the defects with the team.
Clients: Al-Jazeera, Axalta Coating Systems
Role: QA (Web & Mobile Applications)
Providing assistance with internal- QA and Development Team and external communication-Business, improved transparency and radiated information.
Executing Functional Manual testing along with regression and responsive testing of various web and mobile applications.
Ramya Racha
QA Analyst
*********@*****.***
Certifications
Salesforce Administrator (ADM 201)
ORACLE 10g Database Certified
Key Skills
Testing/ UAT
Project Coordination
Business Analysis
Data Analysis
Team Building & Leadership
Quality Management
Agile - SCRUM
Technical Skills
Tools: Testing – Manual Testing, Automation Testing (Selenium – Java), Postman (API Testing)
Process Methodology: Agile Methodology, Waterfall Methodology
CRM: Salesforce.com
CDMS: Oracle Clinical 4.6
Languages: SQL
Office Packages: MS Office (Word, Excel, PowerPoint)
Achievements
Awarded as Best Employee and also part of Best Team at Evoke Technologies for the Final (IV) Quarter of 2017.
Awarded as Best Employee of the year in 2013 at IDDCR.
Also executed cross browser testing on various browsers like Chrome, Internet Explorer, Safari, Mozilla Firefox etc.
Leading daily stand-up meetings and facilitated getting the work done without coercion, assigning or dictating the work.
Demonstrating the web application to the Business client before every production release.
Experience working with SQL queries to perform the Database testing.
Leading the responsibility of requirement Traceability Matrix (RTM) in order to track the development and QA process.
Creating Test Cases based on Stories designed with respect to the Requirements.
Interacting with the developers in regards to the defects found during the process of application development.
Experience working with Postman for API Testing.
Identifying Test cases and documenting them in JIRA along with Bug logging and bug tracking.
Enfec Technologies January 2016- March 2017
Client: Microsoft
Role: Lead Software Engineer
Leading a team of 10 members involved in the planning, guiding, monitoring, and controlling the testing activities and tasks.
Working in different phases of Testing till the sign-off on various Microsoft Lex Products
Experience working on TFS for the build creation, test execution and Bug logging.
Co-ordinate with the developers with regards to the bugs logged till the sign-off process.
Interaction with onshore and offshore teams for seamless workflow in the productivity.
Involved in everyday stand-up meetings to ensure the deliveries on time.
Coordinate with the Project Managers of Microsoft across various countries to discuss the progress of ongoing projects and also about the projects in pipeline.
Taking one-to-one performance review meetings with the team and guiding them on their areas of improvement.
International Drug Discovery and Clinical Research Pvt.Ltd (IDDCR)
Role:
Database Analyst May 2012 – March 2014
Associate Analyst July 2010 – October 2011
Interaction with end users on requirement gathering, analysis and documentation
Thoroughly understand trial related documents such as protocol and aCRF.
Validating Case Report Forms to ensure the consistency with the protocol.
Extracting Data from Excel Sheet to SAS Datasets using Data Definition Language.
Identified and reported issues impacting the business as and when required.
Academics
Masters in Biotechnology, University of Texas at Dallas (UTD)(2008-09)
B. Sc - (Bachelors of Science in Biotechnology)
Osmania University - 2007
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