Security Officer Customer Service
Resume:
IMANI DRUMMOND
Houston, TX *****
***************@*****.***
Friendly, outgoing and hardworker with over 1 year experience in customer service and security. A great listener who can resolves customer issues well. Works well with others and can adapt in any working environment. Authorized to work in the US for any employer
Customer Service Representative
Conduent - Houston, TX
July 2019 to December 2019
• Provide information about Humana services
• Answering incoming calls in a telephone call center setting
• Review or make changes to members accounts
• Take orders, determine charges, and oversee billing or payments Security Officer
Star Protection Agency LLC - Houston, TX
October 2017 to November 2018
Security Officer
Observing and reporting any activity throughout the company. Trained other officers to maintain post orders.
Watched CCTV cameras to look for and theft activity. Patrolling site on foot or also on golf cart to prevent trespassing. Responded to customers by answer the phone and providing directions to delivery truck drivers. Cashier/Cook
McDonald's - Houston, TX
July 2015 to November 2015
Cashier/Cook • Greet customer and assist with ordering their food.
• Answer question about merchandise and store experience.
• Assist new employees with difficult customers issues.
• Prepared food and ensured supplies were ready for use.
• Responsible for accepting payment from customers and giving change and receipts. Cashier
Fiesta Mart - Houston, TX
June 2014 to December 2014
Cashier • Responsible for accepting payment from customers and giving change and receipts.
• Resolving questions and issues • Provided refunding items in the form of cash or credit. WORK EXPERIENCE
• Help management with training new employees.
• Efficiently ring up items and process payment in checkout line. High School Diploma
Yates High School - Houston, TX
May 2015
School of Communication
Security (1 year)
Cash Handling (2 years)
Customer Service (3 years)
Security Guard
Skills
Monitoring Customer and Personal Service
Work well with others Adaptable
Fast Learner Personable
EDUCATION
SKILLS
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CERTIFICATIONS AND LICENSES
ADDITIONAL INFORMATION
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