Operations supervisor

JACQUELYN SCHERER

**** * ********* ***, ***, West Hollywood, CA 90046 · 702-***-****

**************@*****.***

To continue to build my leadership experience through growth and opportunity

EXPERIENCE

DATES FROM AUGUST 2016– PRESENT

SUPERVISOR, Asurion

Worked on multiple campaigns, including Verizon wireless, DirecTv, AT&T and Verizon same day unit repair. Ensured performance and daily and monthly metrics were upheld and bettered through utilizing the Masters supervisor training program. Maintain team’s attendance and adherence metrics through continued support and buy in. Achieved white belt masters level in March of 2017, and yellow belt level in April of 2020. Assisted with the agents of shield hiring process for new experts. Participated in the supervisor apprentice program as a mentor for our up and coming experts to reach the level of supervisor. Assisted with the training and mentoring of outside hire supervisors. Continue to work with OM’s to better the processes we have in place for Directv. Consistently have been flexible for all business needs to ensure we can support our teams to the fullest.

Currently working in the In-Home program and have been overseeing one of the largest US markets, Los Angeles, while still maintaining metrics and sales quotas. Have assisted in creating new policies to stand up the new program in a way that is in line with other areas of operation throughout the organization. Now utilizing my ability to present to host GLOWjos to further the knowledge and expertise of our experts across the Pacific and Mountain time zones. Have continued to train and grow newly onboarded coaches to take on other large markets with smooth transitions into the positions.

As an expert I learned the details of the telecommunications devices. This included but was not limited to troubleshooting issues on mobile devices to include Apple, Samsung, LG, Google, and Motorola. Repairing and troubleshooting televisions, soundbars, laptops, desktops, tablets, and additional WiFi enabled equipment. Repairing and troubleshooting DirecTv boxes, cable lines, and satellite dishes.

DATES FROM DECEMBER 2014 – TO JULY AUGUST 2016

TEAM LEADER CONTRACT DIVISION, Williams-Sonoma INC

Maintained a team of six members to complete and handle multimillion dollar contract orders with Marriot International. Worked closely with distributing warehouses and trucking companies to ensure perfect hand off to hotels. Maintained teams’ metrics and handle times through a coaching process taught specifically by WSI. Continued to assist with the monitoring of the Business Sales departments quality scores. Utilized ability to handle professional contacts with both corporate offices and Marriot International’s high ranking corporate officials.

EDUCATION

NOVEMBER 2018

BUSINESS ADMIN, CCSN

Continued education towards business administration and technology. Awaiting to transfer to a school in southern California.

FEBRUARY 2003

HIGH SCHOOL DIPOLMA, Bonanza High School

Graduated with a 3.4 GPA. Lettered in theatre and English literature.

SKILLS

Excellent public speaker

Organized and efficient

Efficient in Kronos and other Payroll systems

Efficient in Microsoft Suite

Excellent ability to build rapport with others

Ability to learn quickly with small amount of guidance

Great at working alone or in a team setting

ACTIVITIES

I have been an active member in our ERG PRIDE. I am passionate about inclusion in our workplace. I enjoy learning new technology and being able to teach those to others. I am currently writing my own novel, which keeps me organized and efficient. I have a real passion for growing others, as well as myself through different leadership techniques.

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