773-***-****

adfju0@r.postjobfree.com

SUMMARY OF EXPERTISE

Over 25 years of experienced/Seasoned I.T. /MIS Support Engineer, Manage and maintain all aspects of information technology.

Built configures and installed servers in the network using Win 2K, 2003.

Server configuration/installation, P.C. and network trouble shooting configuration and installation, I/E cable N.I.C., laptops, printers, phone V.P.N

Troubleshooting, diagnosing, and maintaining LANs, Windows NT 3.x, 4.x, Novell NetWare 2.x, 3.x, and 4.x.

Ten + years using Remedy,Veritas volume manager, Eturst, VM ware, and a host of other software.

LAN administration, configuration, installation, and support of Compaq, Dell, IBM servers, Raid, SMS, DHCP and Active directory.

Responsible for support, service, and maintenance of Windows NT network, server and workstations.

Documented all MAC and Wintel systems at the site/ Service call, and repair, help desk call resolution for over 200 users

Responsible for maintaining Windows and NetWare servers

Supervised rollouts of all versions of Windows Desktop/Network OS.

Supported Compaq servers, desktops and desktop applications.

On call support for network and desktop problems and assisted in setting up workstations and thin clients for various end users.

Provided customer service via in person, email, and telephone communications.

Provided assistance with unlocking accounts or resetting passwords via Active Directory.

Reassigned help desk tickets or requests to proper teams for second level troubleshooting.

Monitored servers for heating issues or hardware failure.

EDUCATION:

Advertising Art, Columbia College- Chicago, IL. 1986 - 1989

AFFILIATION:

Microsoft MCP

ArcServ Disaster Recovery

RELEVANT PROFESSIONAL EXPERIENCE:

Contractor/Self Employed - Chicago IL.

December 2007 – Present

27 Years of I.T./MIS Support, Configuration, and Installation

Temporary / Part time hands on IT/MIS positions supporting various clients. December 2016 – Present

Buckley I.T.S Field Service, P.C. imaging trouble shooting and deployment, cable installation.

MCcann Women Help Group On call tech support, P.C., and network maintenance

BREEZE MARKETING (Chicago, IL)

February 2014 – December 2016

Senior Network/Desktop Technician

Network/desktop PC/MAC deployment. Server configuration/installation, P.C. and network trouble shooting configuration and installation, I/E cable N.I.C., laptops, printers, phone V.P.N.

Responsibilities:

Server configuration/installation, P.C. and network trouble shooting configuration and installation, I/E cable N.I.C., laptops, printers, phone V.P.N

Troubleshooting, diagnosing, and maintaining LANs, Windows NT 3.x, 4.x, Novell NetWare 2.x, 3.x, and 4.x.

Documented incident or request tickets via RT ticketing system.

Assisted in setting up workstations and thin clients for various end users.

Provided customer service via in person, email, and telephone communications.

Provided assistance with unlocking accounts or resetting passwords via Active Directory.

Reassigned help desk tickets or requests to proper teams for second level troubleshooting.

Monitored servers for heating issues or hardware failure.

LAN administration, configuration, installation, and support of Compaq, Dell, IBM servers, Raid, SMS, DHCP and Active directory.

J P MORGAN CHASE (Chicago, IL)

February 2013 – December 2014

Senior Desktop Technician

Responsibilities:

XP to Windows 10 roll out in Chicago, data backup/restore, hardware/software replacement trouble shooting, P.C./MAC, inventory control and placement

Built, diagnosed, and maintained Peer- To-Peer Networks running Windows 3.x, 95, and NT.]

Installed and supported desktop hardware and software.

Phone support for server, desktop, hardware, and software, problems.

JACOB GROUP (Chicago, IL)

September 2011 – September 2012

Desktop Support Technician

Part Time

Responsibilities:

Desktop Support, PC/MAC Deployment, Helpdesk support 1, & 2. Network operations support/installation and configuration, image management, inventory control

Windows NT Networks, Novell Netware, TCP/IP, DHCP, Desktop O/S and Hardware.

Hardware Services and Support.

Phone support for replacements, additions and network setup.

Built and supported network servers running PC MOS, Novell NetWare 2.x, 3.x, 4.x.

Built and supported Windows NT 3.x, 4.x, servers and workstations.

Built, diagnosed and maintained network workstations running Dos 5.x, 6.x, Windows 3.x, 95, Windows NT station 3.x, 4.x.

ELGIN NATIONAL (Chicago, IL)

May 2008 – March 2010

Help Desk Support Technician

Responsibilities:

Help Desk, Moves-Adds-Changes, PC/MAC, first level support for all aspects of Elgin Nationals 150 user Wintel network over the phone, and desk side users

Supervised 25 desktop technicians in the move and reattachment to the WAN of over 500 workstations.

Supported Compaq servers, desktops and desktop applications.

On call support for network and desktop problems

ITT INDUSTRIES/SIERRA SYSTEMS (Chicago, IL)

June 2006 – December 2007

Desktop Technician

Responsibilities:

Responsible for asset control/disposal

Moves adds and changes (MAC) of PC/MAC

Desktop / laptop configuration, and deployment, user network setup

Service call, and repair, help desk call resolution for over 200 users

AON – (Chicago IL) December 2004 – May 2006

IT support-Contractor

Responsibilities:

Lead for a team of engineers to build, configure, and deploy HP Blade server using windows 2003 Veritas volume manager, Eturst, and VM ware, and a host of other software in an effort to consolidate the outdated network.

Over 800 HP servers were built deployed and install on time

On call for helpdesk and user support

On call for AON LAN support

HATO USA (Chicago IL) November 2002 – June 2004

Lead IT Support consultant

Responsibilities:

Manage and maintain all aspects of information technology.

Preformed technical specs for Compaq servers.

Built configures and installed servers in the network using Win 2K, 2003, and Netware.

Setting up desktops, NOS, desktop OS, users, printers, e-mail accounts, and backups restores.

In house support for users, hardware, software, email, user accounts, and all other aspects of the information technologies.

Sentinel Technologies, (Downers Grove, IL) November 2001 – November 2002

Lead Systems Engineer

Responsibilities:

Managed a team of engineers in networking the Chicago public school system (900 sites).

Documented all MAC and Wintel systems at the site.

Documented all MDF rooms including servers NOS how many.

Configured and installed routers, and switches.

Assigned I/P addresses to all nodes.

Installed Compaq antivirus servers and software.

Populated a database on all findings for CPS (I/P addresses, serial numbers, type of cable, node count, type of fiber).

On call for all services calls.

PCS, (Park Forest, IL) November 2001 – March 2002

Network Engineer/Administrator

Responsibilities:

Personal Computer maintenance, Local Area Network (LAN) Consultant, and LAN Administrator Netware and Windows NT/2K.

Support, PC setup, configuration of hardware and operating systems

LAN administration, configuration, installation, and support of Compaq, Dell, IBM servers, Raid, SMS, DHCP and Active directory.

Desktop/LAN support ATMI CORP. PC, and MAC.

Backup, data restore, network printer setup and support

Transaction Information Systems – (Chicago, IL ) April 1999 – November 2001

Senior Network Engineer

Responsibilities:

Windows NT Networks, Novell Netware, Raid, DHCP, TCP/IT, Desktop O/S, and User Support.

Project Lead for Y2K status and updates for all servers in the City of Chicago's NDS tree On site support for all network and desktop issues.

Project Lead for the city of Chicago's Department of Emergency Communication Windows NT (911 call center 1147 W. Madison).

Support/configuration administration and maintenance of Compaq and Dell Raid, TCP/IP, DHCP, Active Directory, Lotus Notes 4.5, SMS, Ethernet, and Token Ring LAN (1500 Novell Netware 4.11, and 5.X servers).

Built, configured and installed NetWare 4.11 servers into the city of Chicago's NDS tree for Departments.

Preformed backups, restores, and created user and email accounts, print queues, print servers, assigned rites to users.

Migrated NDS databases onto newly installed NetWare servers.

Provided technical specks for Compaq and Dell SANs solution.

Responsible for support, service, and maintenance of Windows NT network, server and workstations.

O/E Chicago Inc (Chicago, IL ) November 1997 – April 1999

Senior Network Engineer

Responsibilities:

Windows NT Networks, Novell Netware, Raid, DHCP, TCP/IT, and User Support.

LAN Administrator Ameritech Corp. Chicago IL Windows NT and NetWare.

Responsible for 14 Windows NT servers, and 50 NetWare 4.11 servers.

LAN Administrator BestFood Food Service.

Assisted in migration from NetWare to Windows NT 4.0 while supporting, and maintaining the 200 user NetWare 4.11 server, users and desk top O/S and hardware.

Responsible for maintaining Windows NT server and NetWare 4.11 Supervised rollouts of Windows NT networks.

Duties included Troubleshooting, diagnosing, and maintaining LANs, Windows NT 3.x, 4.x, Novell NetWare 2.x, 3.x, and 4.x.

Details of prior professional experience available upon request

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