Network Engineer Desktop Support
Resume:
RAJESH KUMAR KHATUA
Hosa Road, Bangalore, KA (M) +91-797******* **********@*****.***
JOB OBJECTIVE
Overall 3 years of experience in Hardware & Networking, Desktop Support (Windows Platform) including Service Desk Administration & Incident Management
EDUCATIONAL QUALIFICATION
B.Tech in Computer Science Engineering from NIET, Bhubaneswar, BPUT, 2010-2014
Diploma from Nilachala Polytechnic, Bhubaneswar, SCTEVT, 2007-2010
10th from Erasama High School, Jagatsinghpur, Board of Secondary Education, 2005-2006
TECHNICAL SKILLS
Operating Systems : Windows/XP/VISTA/7/8/10
Tools: Putty, Microsoft Excel
Other Skills: Networking-Switching, Routing, Firewall, LAN, WAN, OSI Layer, TCP/IP, RIP, OSPF, EIGRP, VLAN, VTP, STP, VPN, Subnetting, Word, Excel, Powerpoint, Service Delivery, Customer & Application Support
CERTIFICATION
CCNA Certified from Central Tool Training Centre
WORK HISTORY
Network Engineer 25/FEB/2015 to 25/FEB/2017
IN2IT Technologies – Bhubaneswar, Odisha
Client: VSSUT
Gather and collate network requirements by working with clients and colleagues.
Design secure and scalable networks.
Maintaining the Network, coordinating with Officials staff.
Handling, HP and HUAWEI Switches, Cisco ASA, UPS, Desktop Computers
Network Support Services to the customer in the locations.
Monitoring the link status and performance in client networks.
Responsible for Storing the data on the tape drive.
Checking the link reliability and Input Errors.
Assist in sizing effort for the network part of projects.
Assist in pricing for the network part of projects.
Install secure and scalable network devices.
Work with OS and application teams to ensure client service success.
Document all network set-ups.
Liaise with support teams, working together to resolve customer issues.
Application Implementer 14/JAN/2019 to 31/MAY/2019
Integrated Personal Service Limited – Kolkota, West Bengal
Client: TCS
Work with clients during all stages of projects.
Highlight and document all network risks of projects.
Respond to client queries via inbound calls, emails, chat .
Follow up with the dispatched problems to ensure proper and quick closure
Communicate with the end-users and keep them informed of the progress
Escalate the major incidents to the management for further attention.
Confirm the resolution with the end-users before closing the tickets.
Coordinate with the 2nd /3rd level and regional IT support for knowledge transfer and problem management, Provide Chat Support to the end users.
Network Engineer 16/sep/2019 to till now
Tikona Infinite pvt Ltd – Bangalore,Karnataka
Gather and collate network requirements by working with clients and colleagues.
Design secure and scalable networks.
Maintaining the Network, coordinating with Officials staff.
Handling,tp link and mortek Switches, UPS, Desktop Computers,battery.
Network Support Services to the customer in the locations.
Monitoring the link status and performance in client networks.
Responsible for Storing the data on the tape drive.
Checking the link reliability and Input Errors.
Assist in sizing effort for the network part of projects.
Assist in pricing for the network part of projects.
Install secure and scalable network devices.
Work with OS and application teams to ensure client service success.
Liaise with support teams, working together to resolve customer issues.
PROJECTS ACCOMPLISHED
Maintaining University Network Infracture by providing 1 Gbps BSNL link. The University consist of 20 department,9 hostels. Fiber Optics connected with Star Topology to each department.
Providing resolution over the phone for various connectivity issues on modem, router, switches and other hardware components. Creating and tracking IT tickets for network & internal tool issues. Assisting users over the phone as well as onsite for installation, configuration and repair of routers and other hardware components required for establishing connection.
PERSONAL DETAILS
Sex & Marital Status: Male & Unmarried Age & DOB: 28 years, 03 February 1991, Nationality: Indian, Relocation: Willingness to relocate both Domestic and International environment
DECLARATION
I hereby declare that the information furnished above is true to the best of my knowledge. I do hereby declare that above particulars of information and facts stated are true, correct and complete to the best of my knowledge and belief.
Rajesh Kumar Khatua
Bangalore
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