Rekha Subramaniam

+91-984******* adfjri@r.postjobfree.com linkedin.com/in/rekha-subramaniam-9918826 Chennai PROFILE SUMMARY

• 20+ years of ERP Customer support (Service Delivery) and Implementation experience

• Deep Functional knowledge in ERP Finance and Supply chain & Project management verticals

• Experience of managing projects in Manufacturing, Retail & Logistics domains

• Lead cross-functional & geographically diverse teams

• 11+ years of Revenue management experience

• Quality process certifications

• Exemplary Customer management & communication skills

• Hands-on technical expertise in MS SQL and C++

• Mentored young talent through Ramco’s Career Accelerator Program SKILL SUMMARY

• C++ • Ramco E.Apps ERP (Finance, Supply chain & PM) • SQL Trace

• MS SQL • Manufacturing, Retail & Logistics domains • Jira

• HTML • Application Support (On premise & SAAS) • Vantive

• Unix • Project Management • Subversion

• COBOL • Budget & Cost Control • SourceSafe

• Ingres • Global Team management • Waterfall

• Python • Process streamlining • Agile & Scrum

• dBase • Strategic Planning & Tactical Execution • CMMI

• Incident management • MS Projects • ITIL

• MS PowerPoint

PROFESSIONAL EXPERIENCE SUMMARY

Period Years Role Company Location

1997 – 2018 20

Senior Project Manager

Ramco Systems Chennai

Project Manager

Senior Systems Analyst

Systems Analyst

Analyst Programmer

Programmer

1995 – 1997 2 Programmer Analyst Modi Xerox New Delhi AWARDS

• Was a part of the team that Topped the “Dataquest” customer satisfaction survey in ERP in 2005 & 2006

• Was a part of the team that won the Ramco Team Excellence award in 2008 & “Team of the Quarter” award – August 2009

• Best Appraiser award – 2005 & 2008

• Ramco Collection Star award – 2017

PROFESSIONAL DEVELOPMENT

• Bachelor of Computer Science from Seetha Lakshmi Ramaswamy College, Bharathidasan University

• Introduction to CMMI SVC & Dev Supplement & Standard CMMI Appraisal Method for Process Improvement

(SCAMPI) Version 1.3 - KPMG

• ITIL / ISO 20K certified auditor

• Ramco Training on ERP Product functionality, SQL, Visual C++, MFC, Windows 2000, Ramco Virtual works

• GDPR compliance

• Leadership training - IXL

PROFESSIONAL HIGHLIGHTS

• Headed the development of Indian VAT, Data archival for Finance, BOA payment gateway integration for Thryve Digital & Cummins’ CDOS application integration (Sales & Service transactions), Automatic Invoice generation customization for Swatch

• Directed critical, time-sensitive Product Migration to MS SQL 2000 (64-bit edition) for Finance with zero downtime

• Built 100+ bulk upload tools for master data

• Spearheaded Performance fine tuning activity of Sales module

• Grew customer base from 10 to 42 during my role as Senior Support Manager

• Achieved reduction on fix turnaround time resulting in 10% improvement of SLA. This was showcased as a model process improvement to KPMG in 2014 audit

• Institutionalised Partner implementation processes

• Reduced partner implementation duration from 1 year to under 6 months & Support Transition time from 6 to 2 months

• GST implementations for 20+ customers in 2018

• Engineered the Currency Revaluation feature to the Accounts Payable module of Ramco ERP

• Developed a backup utility in C which was used by 20+ Modi Xerox locations to back up their month end data and send to the HO

• Visited many customer sites in India for Project review, New feature discussions, Product migration & issue resolution

PROFESSIONAL HISTORY

On Sabbatical Jul 2018 – Till date

Used the time to upskill myself learning Python & basics on Data science Senior Project Manager - Implementation Support Jul 2015 – Jun 2018 Ramco Systems Chennai

Projects : 28 (SaaS & On premises) Revenue : 18 Million INR Key accounts : Daily Thanthi, Thryve Digital, Hitachi Payments, ICICI payments, Pharma Access Managed 10 Ramco partners doing ERP application for customers worldwide with a cross functional team of 11. Championed end to end processes for implementation by partner being a new venture. Directed on and off-site teams of business analysts and programmers and ensured project activities aligned with project requirements and implementation completion.

Responsibilities include

• Support partner implementations of Ramco ERP – Finance & Supply Chain modules

• Training & on job assistance to partners

• Project initiation, Track project progress and address deviation/risk in implementation milestones

• Monitor and update monthly plan & quality metrices

• Monthly status updates & weekly review calls with stake holders

• Monthly PMO reviews and escalate deviations to stakeholders

• Service pack releases

• Provide monthly feedback to partners for improvement

• Transition support to 20 completed implementations

• Billing & Collection

• “Focus partners” engagement

• Managed the Revenue for all 50+ projects in ERP vertical beyond the call of duty Senior Project Manager - Customer Support Jan 2012 –Oct 2014 Ramco Systems Chennai

Projects: 42 (SaaS & On premises) Revenue : 45 Million INR (AMC) Key accounts : CUMI (Murugappa), Bharat Gears, Express Avenue, Group4 Security Services, Maxicon Container Line Led a team of 25 cross functional support desk members providing outstanding quality IT services customers worldwide for a user base of more than 2,000. Conducted Project Management duties including planning, providing exemplary support of Ramco ERP – Finance & Supply chain, managing of deliverables, service pack releases, managing risk, monitor & uphold quality metrices, reporting monthly status to project stakeholders, conducting status meetings and distributing minutes, securing and evaluating assigned resources, controlling budget constraints. Consistently maintained customer satisfaction at 4.5 on 5 scale. Managed billing & collection of the projects & AMC renewals. Project Manager - Customer Support Jul 2007 – Dec 2011 Ramco Systems Chennai

Projects: 10+ (Worldwide) Team size: 15

Key accounts : ETA, Swatch, Marks & Spencer, Qube Cinema, Amara Raja Batteries Headed the 15-member team which served as the first point of contact for clients requiring technical & functional support for ERP, enhancements and responsible for periodic service pack releases. Participate in customer calls and plan the commitment deadlines and periodic customer visits. Manage billing & collection of the projects & AMC renewals.

Senior Systems Analyst – Customer Support Oct 2004 – Jun 2007 Ramco Systems Chennai

Projects: 150+ ( Worldwide ) Team size: 10

Responsibilities include adding new crucial features to the Ramco ERP, fixing defects reported from customers, product Testing and optimization of Finance modules. Additionally, train the junior members in the team, plan and release the service packs. Participate in customer calls and plan the commitment deadlines and periodic customer visits. Systems Analyst – Customer Support Apr 2003 – Sep 2004 Ramco Systems Chennai

Projects: 150+ ( Worldwide ) Team size: 7

Responsibilities include adding new crucial features to the Ramco ERP, fixing defects reported from customers, product Testing and optimization of Finance modules. Additionally, train the junior members in the team, plan and release the service packs. Periodic customer visits to support critical issues. Analyst Programmer – Customer Support Feb 2000 – Mar 2003 Ramco Systems Chennai

Responsibilities include adding new crucial features to the Ramco ERP, fixing defects reported from customers, product Testing and optimization of Finance modules. Additionally, train the junior members in the team. Programmer – Customer Support Aug 1997 – Jan 2000

Ramco Systems Chennai

Responsibilities include adding new crucial features to the Ramco ERP, fixing defects reported from customers, product Testing and optimization of Finance & Treasury modules. Programmer Analyst Feb 1995 – Apr 1997

Modi Xerox New Delhi

Responsibilities include all India MX locations – Implementation, Support & New features development & rollout for Service Call note system, Central Service System & Field Work Support Systems. Was also a part of the Ingres version application development team.

PERSONAL INFORMATION

Date of birth 13th July 1974

Marital Status Married

Nationality Indian

Languages known English, Tamil, Hindi

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