Operator Executive

Operations Executive

VIBHOR KHARE Email : ***********@*****.***

Phone : +91-888*******

CAREER OBJECTIVES

I am seeking for a challenging job which gives me opportunity to add value to the Organization while accelerating my knowledge, problem solving and technical skills. EXPERTISE

Key Skills – Excel (Pivot, Macros, Vlookup, Hlookup, Charts, Basic Formulas) PAYTM - 3 years of Experience (July 2017 - Present) Designation- Executive (Bus Recon)

Roles and Responsibilities :

Maintaining Prepaid Operator Balance Report

Re-conciliation of Postpaid and Prepaid Operators

Collecting data from BD to take bus operator live with agreement

Uploading and verifying the commission

Managing RTC Operators Data

Re-conciliation the internal report with operator report on daily basis

Coordinating with tech and CST team for reports.

Collecting TCS amount with BD’s for prepaid Operators

Closely working with Finance, Business and CST Team with MIS Data Designation- Operations Executive: Travel (Bus Catalog) Roles and Responsibilities :

• Bus Catalog

• KSRTC UAT(User Acceptance Testing) Document

• Document containing Manual Testing Test Cases to be covered

• API Performance report

• Conversion report

• Offline marketing

• Funnel report

• Bus catalog report

• APSRTC city clean up and mapping

• City Mapping

• Zero Search activity

• Missing Inventory

• Kibana Reports

• Mayassar Reports

• Payouts Reports

Along with the above processes I have also worked closely with the Business team in handling data and helping them with cleanup, been part of Bus catalog process creation and been an important part in problem solving in the initial stage of reporting.

ACADEMIC QUALIFICATION

• SSC (10th) : From UP Board in 2004 Affiliated to Saraswati Shishu Mandir.

• HSE (12th) : From UP Board in 2006 Affiliated to M.G Inter College Gorakhpur.

• Course Cum Diploma in Hardware and Networking from HCL Career Development Center.

• BSC-CS : 2016 from CSJMU Kanpur.

INTERPERSONAL SKILLS

• Quick learner, ability to meet tight deadlines and work under pressure.

• Hard Worker.

• Sharp Influencing Abilities.

• Always try to learn new things and share the same with team.

• Always try to improve the work/process.

• Extensive knowledge of computer and software

• Diligent, target-centric and result-oriented

• Efficient in sorting out instantaneously all kinds of service and products related complaints of the customers.

• Adapting expertise with the changing environment. ACHIEVEMENTS

• Offered “Best employee of the month” for replying to maximum number of support tickets within a stipulated time.

• Awarded as Employee of the month twice in PAYTM

• Proposed the Idea for clearing fraud operator by identifying duplicate entries in the DB and got an opportunity to run the project as a Team Lead.

• Proposed the Idea of creating a catalogue for the customers and provide them with images and lat-long of the boarding point and dropping point to help them reach the location easily PERSONAL DETAILS

Name : Vibhor Khare

Father’s Name : Mr. V K Khare

Date of Birth : March 23rd 1987

Sex : Male

Nationality : Indian

Marital Status : Single

Languages : English and Hindi

Hobbies : Computer Games, Chess

Current Address : 27/1, 2nd cross Ejipura Viveknagar Koramangla, Bangalore-560047.

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