Ola Olaitan, CSM, SAFe POPM
T: 732-***-**** Email: ************@*****.***
Professional Summary
CSM certified with 6+ years’ experience with Scrum/Agile methodologies enabling teams in delivering the highest business value to customers effectively and efficiently as possible. Developed a wide range of communication and interpersonal relationship skills throughout the years that has aided growth as a team player and a servant leader. Highly qualified senior professional with 10+ years of experience across various Fortune Inc. 5000 companies. Possess strong decision-making and problem-solving skills needed to identify cost-saving opportunities, lead time compliance, and successfully estimate and prevent operational loss.
Core Skills and Competencies
User stories
AGILE Methodology
Kanban
JIRA, Version One, Visio
Software Development Life Cycle (SLDC)
Scaled Agile Framework
Agile Project Management
Performing team
Agile games
Servant leadership
Removing impediments
Requirements Gathering
Scrum Ceremonies
Coaching and Mentoring
Facilitation
Team Accountability
Automated Testing
Continuous Integration
Conflict Resolution
Problem solving
Decision Making
Value Based Prioritization
Business Analysis
Process improvement
Project Management
Iterative
Customer Focus
Openness
Honesty
Collaboration
Negotiation
Leadership
Result oriented
Data Governance
Policies writing
Backlog grooming
Professional Experience
Cognizant Technology Solutions, NJ – Senior Consultant 05/2019 -05/2020
Prudential Insurance Co. of America – Scrum Master/Business Analyst
oChallenged teams to become self-organized and accountable while helping them to adopt ideal scrum practices and processes.
oHelped teams focus to achieve sprint goals and assisting them to remove impediments or resolve issues outside of their control, responsibilities, and duties.
oSchedule and facilitate scrum meetings as required including Sprint Planning, Daily Scrum and Sprint Reviews to enable teams plan and deliver customer value based on the highest priority and the team’s available capacity.
oAssisted teams to identify, communicate and resolve or escalate impediments and issues; Run interference for non-critical unplanned work that may prevent the team from completing their planned sprint goal.
oRemoved obstacle for the team by escalating an issue to leadership resulting in early delivery of customer issue solution.
oCollaborated and negotiated with stakeholders in defining project scope boundaries.
oGathered client specific business requirements and translated it in a proper manner to the developers, ensured that these requirements were fully tested and implemented accordingly for each production cycle by creating Traceability Matrix.
oCreated Business Requirement document (BRD) and Functional Requirement document and maintaining the Requirement Traceability Matrix (RTM) related document Involved in identifying functional and Non-Functional requirements
oUnderstand the business requirements and identified gaps in different processes and implemented process improvement initiatives across the business improvement model.
oActed as a liaison between several levels of the organization with business process evaluations and improvements.
CHUBB Insurance – Scrum Master/Business Analyst
oFacilitated workshop sessions to gather business-user requirements and understood the requirement in discussion with the stakeholders and product managers.
oInvolved in identifying functional and Non-Functional requirements
oMaintaining the Requirement Traceability Matrix (RTM) related document
oDrive continuous improvement through the facilitation of team and leadership retrospectives, ensuring teams effectively prioritize, plan, and execute in improvement ideas.
oUtilized appropriate tools, metrics, and techniques to successfully guide the team’s progress against the sprint plan.
oActively participated / arranged with number of iterations between team and customer on domain related tasks.
oHelped those outside the scrum teams understand which of their interactions with the scrum teams helpful and which ones are not.
oReviewed business priorities, and analyzed options, risks, and costs.
oInvolved in User Interface (UI) analysis with the business team to validate accuracy.
oActed as Proxy product owner to get clarifications across to the development team within the shortest possible lead-time.
CTC Transportation Insurance Services, Freehold, NJ
Scrum Master – Risk Management 07/2017-10/2018
Coached and mentored teams on AGILE framework and scrum principles. Analyzed and evaluated annual renewal terms for 500+ commercial insurance policies representing $17M+ in premium (Q1). Worked with customers and product owners to prioritize and validate requirements. Created presentations in the form of 15-minute burst sessions to spark discussion on agile adaptation.
Organized and facilitated sprint planning, daily stand-up, demos, and retrospectives for new scrum teams until scrum masters were hired and onboarded
Utilized Agile Scrum practices to help the team increase their velocity by 63% within the first year of Agile adoption
Assisted with making appropriate commitments to deliver business value through story selection, definition of tasks and estimation.
Assisted the Product Owner with documentation of User Stories using the INVEST model and making sure the acceptance criteria was clear and attainable.
Removed team impediments daily to allow the team to deliver the sprint goals and deliverables.
Articulated stakeholder’s metrics to the scrum teams and accurately reported progress, risks, successes, and failures.
Negotiated $1,5M books of business in commercial lines underwriting, including auto liability, cargo, physical damage, and general liability policies within the North and Southeast regions (Q2).
Examined and assessed applications, financial reports, and claims history to determine the degree of risk and pricing on policy. Structured and negotiated terms, pricing, and credit limit decisions for 75+ new business applicants a month
Amazon, Robbinsville, NJ
Scrum Master – Inbound Operations 09/2015-09/2016
Facilitated daily scrums. Developed action plans for inventory maintenance as well as established the project timelines resulting in the increase of timely shipments by 12% (Q1).
Worked closely with product owner in product backlog management and continuous delivery of features
Assisted the Product Owner with documentation of User Stories; making them clear and stay within an acceptable criterion.
Provided leadership and coaching to teams to encourage adoption of good AGILE practices
Sat in scrum ceremonies to facilitate team maturation and helped to facilitate Daily Scrum, Sprint planning, sprint reviews and Sprint retrospectives
Mentored and coached the teams on Agile methodology, scrum values and process
Globacom Nigeria Ltd, Nigeria
Scrum Master 08/2010-08/2015
Facilitated sprint planning, sprint reviews, daily scrums, retrospectives, stakeholder meetings, and software demonstrations.
Protected development team from outside distractions, impediments, or team conflicts, and maintain focus on sprint backlog and project timeline.
Changed the culture of software development department from waterfall to agile methodology.
Adhered to SAFe initiatives through coaching and mentoring.
Acted as an agile coach throughout the state agency training and educating team members on the agile framework.
Worked closely with product owner in product backlog management and continuous delivery of features.
Direct and lead development team from project initiation through the delivery of the final product.
Provided leadership, direction, and coaching to the team to encourage adoption of good agile practices
Great Nigeria Insurance, West Africa, Nigeria
Jr. Scrum Master 08/2009-07/2010
Facilitate sprint and release demos to obtain product readiness approvals from the Sponsors.
Conduct daily standups and to remove any roadblocks.
Implement at least two lessons learned from each sprint retrospective into follow-up sprint to make continuous improvements in processes and with people.
Protect team from over-commitment, manage and prioritized backlog.
Guaranty Trust Bank of Nigeria, Nigeria
IT Project Coordinator 02/2008-03/2009
Identified need for changes and revises within established guidelines/policies as appropriate.
Performed ongoing review of project status; identified project risks.
Developed, recommended, and implemented risk mitigation solutions as approved and as appropriate.
Interfaced with team members and stakeholders to anticipate and manage changes to projects such as but not limited to, technical requirements, business requirements and schedule.
Provided full cycle project controls service from initial planning through detailed scheduling and change management.
Implemented consistent planning, scheduling, and resource management processes to meet varying project sizes, scope, and needs.
Prepared task line and review it with the timeline specified on the project roadmap.
Prepared meeting agendas and took down meeting minutes.
Education and Certifications
Certified Scrum Master (CSM)
Scaled Agile Framework (SAFe POPM)
Philadelphia University
Master of Business Administration (MBA) 05/2016
University of Lagos, Nigeria
B.S. in Insurance and Risk Management 05/2008