Data Analyst Service Representative
Resume:
Jaheno Ibongidi
Data Analyst, Software Manager, Content Creator, Digital
Marketer, Customer Service Representative
Hardworking Customer Service Representative with 2 years of experience working with High rise software. Trained in project and time management with extensive knowledge of customer relationship management and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Perceptive and logical data analyst with proven ability to communicate with both technical professionals and end users to identify and translate business requirements. Offering 2 years of experience driving data accuracy and integrity. Proven ability to build and lead teams of talented professionals to develop valuable process solutions to meet business objectives.
Renowned software manager bringing exceptional abilities in competitor analysis and business intelligence development . Successful at promotion of company advancements. Consistent at reaching revenue targets through leveraging of BI data and production of well-executed recommendations.
Industrious software manager with successful history managing business intelligence software to improve business operational planning and implementation. Exceptional at applying vast knowledge of business best practices, regulatory standards and optimal control systems to support growth and success. Reliable quantitative analyst with accuracy and efficiency in comprehension of company metrics. Skills
Report preparation
Sales expertise
Complaint resolution
Technical Support
POS systems expert
Data Entry
Good listening skills
CRM
Hardware and software installation
Lagos, Nigeria
*********@*****.***
Jaheno ibongidi
Data Management
Customer service
Team management
MS Office
Project organization
Relationship development
Communications
First Aid/CPR
Work History
2020-02 - Current Customer Service Representative
Fidelity Bank, Lagos, Lagos
Educated customers on promotions to enhance sales. Evaluated account and service histories to identify trends, using data to mitigate future issues.
Collected customer feedback and made process changes to exceed customer satisfaction goals 85%.
Leveraged sales expertise to promote online banking platforms and mobile apps and capitalize on upsell opportunities.
Boosted sales revenue by skillfully promoting diverse the ussd code options In mobile banking.
Offered advice and assistance to customers, paying attention to special needs or wants.
Provided primary customer support to internal and external customers in fast-paced environment.
Responded to customer requests for products, services and company information.
Answered customer telephone calls promptly to avoid on-hold wait times. Recommended online banking platforms and mobile apps to customers, thoroughly explaining details.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. 2018-05 - 2019-12 Data Analyst Intern
ICS Outsourcing, Lagos, Nigeria
Coordinated statistical data analysis, design, and information flow. Performed system analysis, documentation, testing, implementation and user support for platform transitions.
Corrected any data entry error to prevent later issues such as duplication or data degradation.
Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes. Developed database objects, including tables, views and materialized views using SQL.
Documented business workflows for stakeholder review. Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results. Education
2015-10 - 2019-11 Bachelor of Science: Computer Science University Of Benin - Benin City, Edo State.
Thesis: implementation of an automated students complaint management system in the university of Benin's CRP unit
Software
Finacle
High rise
Canva
Power BI
Microsoft excel
Microsoft PowerPoint
Photoshop
Notepad++
NBS smartsys software suite
Profectus
Certifications
2020-05 Project Management Professional (PMP)
2020-05 HSE level 1
2020-05 HSE level 2
2020-05 HSE level 3
2020-05 Google digital skills: Fundamentals of digital marketing 2020-05 ICSI- Certified Network Security Specialist 2020-05 HRM
2019-08 CRM
Interests
Goal oriented mindset in a fast pace organisation
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