Dharma Raghuvanshi

**-*****, ****, ******

CAREER OBJECTIVE

To reach to a position where my decisions add value in organization’s growth, fulfilling its objective and to keep on improving my managerial and interpersonal skills

WORK EXPERIENCE

oOrganisation: Teleperformance (PhonePe), Indore (M.P.)

oFrom : July’1 to Sep'18.

oPosition: Sr. CCE

oResponsibilities:-

-Handling customers of PhonePe,

-Providing support through Voice and Email.

-To coordinate in between customer and complaint handling department in order to provide solution.

-Maintain the quality of service.

oOrganisation: Xerion Retail Pvt ltd(Jabong.com), Indore (M.P.)

oFrom : June’15 to April’16

oPosition: Sr. CCE

oResponsibilities:-

-Handling customers of Jabong.com,

-Handling queries and resolving issues on day today basis

-To coordinate in between customer and issue resolving department in order to provide reasonable solution

-Maintain the quality of service in order to meet service level of the organization

oOrganisation: Teleperformance, Indore (M.P.)

oFrom : October’13 to June’14

oPosition: Data Entry Specialist (Vanwagenen, US )

oResponsibilities:-

-Completing Doc Counts on daily basis with efficiency and accuracy

-Making entries with 95% to 98% accuracy

-Completing 300 docs related to mortgage insurance

-Resolving document and entries related issues with client

oOrganisation: Gravita Research, Indore (M.P.)

oFrom : Febuary’12 to Sep’13

oPosition: Business Partner

oResponsibilities:-

-Responsible for managing team and getting targets done generating calls in stocks and commodity

-Outbound calling in order to meet targets

-Interacting with clients and assisting them for enhancing retention

-Providing research support to sales in order to fulfill targets

-Responsible for providing quotes and promoting sales

oOrganisation: CapitalVia Global Research Ltd., Indore (M.P.)

oFrom: January’11 to January’12

oPosition: Business Analyst

oDepartment: Client Service Group

oResponsibilities:-

-Handling existing customers and taking their feedback

-Cross selling products and providing alternatives for better service

-Providing product training and support

WINTER INTERNSHIP

●Winter Internship at Reliance money, Indore (MP)

oProject title: Portfolio Management Services and Demat accounts

oObjective: To do a detail study of how investments are allotted in a particular portfolio

oAchievement: generate leads and convert them successfully

EDUCATION RECORD

2009 to 2011

PGP + MBA (DLP) Dual Programme (Finance & Marketing)

PROTON business school, Indore / Vinayaka Missions University, Salem

2004 to 2007

B.com. From Shree Vaishnav college of commerce, Indore (M.P.) (Devi Ahilya vishwavidyalaya, Indore)

2004

Std. XII Rajeshwar vidyalaya, Mhow, Dist. Indore (MP)

2002

Std. X Govt. H. S. School, Sagore, Dist. Dhar (MP )

PROJECTS UNDERTAKEN

●Project “Muskaan”, a CSR activity by PROTON business school

●Project in Operations Management- Studied the layout of Indore steels limited

●Project in Marketing Management- Study of a retail store “Reliance fresh”

●Project in organization Behavior & Organization Development- Studied organization culture of Dainik Bhaskar, Indore

BN-7, Chourasiya Sector,

Sudama Nagar,

Annapurna main road,

Indore,(M.P.) – 452009

Email:adfjce@r.postjobfree.com

Mob: +91-982*******

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