Engineer Desktop Support

R.ASHOK KUMAR.

E-Mail id-: **********@*****.***

Mobile-: +91-638*******, +91-950*******,

# **/** ********* ***** **** Street Arakkonam 631001 Ranipet Dist, Tamil Nadu, India.

Career objective:-

To pursue excellence and career growth in the field where I work, contribute to the best of my skills, keenly looking forward to meet challenges and contribute towards the company’s growth.

Professional experience:-

Dynacons Systems & Solutions Ltd., Client : Godrej & Boyce Manufacturing Co Ltd,

March 20 2019 to Till Now :- System Administrator L2

Installation and configuration of Windows OS (Windows 10)

Install Basic Software as per Company Required

Wifi Access Given to USER

Software installations and troubleshooting of all types of customer-oriented field problems,

Configuring & troubleshooting of Desktop/Laptops

Regular data & mail backup of MS outlook (PST files).

Mapping Old mail Data

Install and Configuring Office 365

OST to PST Convert

Install and Monitor Anti-Virus Trend Micro

Log Calls to HP & DELL Vendor for Replace Laptop and Desktop Motherboard ect…

New PC & Laptop Assign to USER

Laptop and PC replacement and Update in Master Excel Sheet

Weekly Report Send to Management

Maintain all Licence Software and Asset

Install VPN and Configuring

Password creation & resetting to end users through remote desktop

Printer Configuring

Outlook PST Repair

Hardware Problems Resolve

Network setting for TCP/IP and Internet setup.

Resolving tickets with in the SLA which is raised from End User side in Simple ticketing tool

Complete the task with out fail, Sending the weekend and monthly report.

Vio Technologies Bangalore :- System Engineer

Dec 2016 to Jan 2019 :- System Desktop Support Engineer.

Day to day activities:

Installation and configuration of Windows based operating systems (Windows XP, 7, 8,10 etc.)

Software installations and troubleshooting of all types of customer-oriented field problems,

Network setting for TCP/IP and Internet setup.

Trouble shooting of all types of Hardware and software applications problems.

Configuring & troubleshooting of Desktop/Laptops

Configuring & troubleshooting of printer, scanner & LAN related issues reported by users

Installation and configuring of wireless Data Cards in users laptops.

Exposure in Active Directory user creation & deletion

Maintenance and Troubleshooting of connectivity problems using Ping.

Trouble shooting hardware, software & networking problems.

Monitoring of virus issues through Symantec Endpoint Protection antivirus.

Regular data & mail backup of MS outlook (PST files).

Password creation & resetting to end users through remote desktop

Good experience in configuring & troubleshooting of MS Outlook 2007/10/13

Remotely resolving application problems and network problems and mail configurations

Through net meeting, remote desktop sharing through Team Viewer

Resolving tickets with in the SLA which is raised from End User side in Simple ticketing tool

“Sulekha New Media Pvt.Ltd. Chennai” :- Executive Listing Maintains

Feb 2016 to Nov 2016:- Executive Listing Maintains

Sourcing data from trusted sites

Sourcing Address and no and business details

Image mapping

News paper add

Verification data

QC data from vendor end

Call and conform from client end

Checking duplicate data

Listing maintains

“88DB.Com Chennai” as : Database Executive & Tele calling.

April 2013 to Dec 2013: - Database Executive & Tele calling.

Backend office support.

Positing adds in on-line.

Using HTML codes.

Using images.

Using advertisement content, Title summary.

Collect and confirm the data from the customer.

Using CRM updates.

Jan 2011 to Dec 2012:- System Administrator Torry Harris Business Solution, Bangalore.

Creating User accounts and Organizational unit,

Creating WDS Server and uploading the images for installing Operating System from the network.

Configuring E-Mail clients like Outlook Express, Outlook and Thinder Bird.

Installing, Configuring and giving permission in CVS Server.

Installing and Configuring Network and Local Printer.

Installing, Configuring and managing DHCP, DNS, WDS, Active Directory Servers.

Configuring Sharing and Security permissions on folders, assigning and managing disk quotas.

Installing and Managing of McAfee antivirus server and clients.

Hardware Asset maintenance and Management.

Troubleshoot problems reported by users.

Deploying McAfee released Patches to end user systems.

Monitoring Lansweeper Console on daily basis for Software compliance.

Complete the task with out fail, Sending the weekend and monthly report.

Allocation Desktop and laptop to uses

Microsoft Certified System Engineer (MCSE) course completed from

HCL Chennai India.

Hardware (A+) & Networking (N+) courses completed from

HCL Chennai India.

Education Qualification:-

Diploma in electrical and electronics engineering

SKPT Colleague Arakkonam Tamil Nadu.

Personal Details:-

Date of Birth : 23rd June 1987

Nationality : Indian

Marital Status : Unmarried

Languages Known : Tamil, English and Telugu.

Passport Number : S0793531

Expired Date : MAY 02 2028

Declaration:-

Sir,

I assert you that the information furnished above are all true to my knowledge. Thank you for exploring my resume. Please let me assure you that give me an opportunity to work in your organization.

Yours Sincerely,

R. Ashok Kumar.

IT SPECIALIZATION

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