Office Engineer

D R Suderson

Mail id:**********@*****.***

Contact No: 805-***-****

Address: No: 5/52 Mogappair west

Kamarajar 1st street Chennai-600037

Career Objective:

To make the best use of my technical expertise in logic development and data analysis in a research based career, hence to acquire and apply advanced knowledge in Information Technology.

PROFESSIONAL SUMMARY:

3+ years of experience in MIS reporting, strong knowledge in MS office tools(Excel, Power point, Word), SQL queries, IOT portal tool, Share point Office 365, Share point foundation 2013, L1 product support.

Exposure in writing Simple and Complex SQL queries, Functions, Views, Synonyms, Index, Operations.

SharePoint creating a new site, lists and libraries adding contents to the site.

Significant experience working with clients, technical teams for executing concurrent multi- technology projects.

Possess excellent oral / written communication and interpersonal skills.

Strong problem solving & technical skills coupled with confident decision making for enabling effective solutions leading to high customer satisfaction and low operation costs.

Significant experience in 24/7 Production Environment Support.

Involved in Monitoring and troubleshooting of applications. Academic Qualification:

B.E – Computer Science Engineering–St. Peter’s University, during the year 2012- 2016 with CGPA 6.3

HSC - Green Valley Matric higher sec School, year of passing 2012 with 53%

SSC - Sri Krishna Swamy Matric higher sec school, year of passing 2010 with 65% Technical Skill :

Microsoft Office tools: MS Excel - formula’s and functions, MS access, Power point

Strong in MIS reporting- Excel, Power point, Access

SharePoint office 365, Share point foundation 2103

My SQL( Created Tables, Views, Synonyms, Index, Operations, Alter, Modify, Joins(inner, right, left), Group functions, Order

Ticketing Tool – ITSM Tool, Ask IT tool.

IOT tool version: 1.5.1-301

Work Experience:

Company : Cognitive Mobile Technology Pvt. Ltd

Client : Kone elevators Pvt. Ltd

Designation : Support Engineer

Project Name : KONE I.T. Operations Center

Tenure : 17th May 2017 to till date.

Description:

KONE mission is to improve the flow of urban life.

As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization, which add value to the life cycle of any building. Roles and Responsibilities:

IOT Application monitoring and live remote support to all European Countries.

IOT Application Provisions and De-Provisions Issue handing and remote troubleshooting.

24/7 Connected Devices Service Need Flow Monitoring through Splunk Dashboards.

IOT device Configuration and Software level troubleshooting.

Elevator alarm line status checking and remote troubleshooting via automated tools to all European countries.

Using ITSM tool handling tickets priority wise and solving with in SLA, move to concern queue.

Using M2M portal tool supporting Vodafone team to upgrade sim profile and checking sim status.

Handling live requests from user end to connect the devices at IoT cloud ant.

Creating daily, Weekly, monthly MIS reporting by MS office tools(Excel- formula’s and functions, MS access, MS Word, Power point), Macro, Dashboard.

SharePoint report creation and excel dashboard creation for business level reporting.

Designed/developed/Modified tables, views, materialized view and functions.

Used the inner join, outer join, cross join while writing the complex SQL Queries.

Effectively made use of Table Functions, Triggers, Collections, Query Re-Write

Remotely troubleshooting steps: Configure, software upgrade, reboot, provisioning, de-provisioning.

Conducted Training Sessions for new and existing employees.

Established a support SLA which is audited monthly for quality control. This applies to accounts creation and troubleshooting issues.

Provide Daily, Weekly and Monthly Reports to Clients as agreed on SLA basis. Training and Certification:

Certification on Dot NET C#(ASP) Course

Certification on Microsoft SharePoint Foundation 2013 - Master SharePoint Strength:

Honest.

Adaptable to any kind environment.

Open to learn anything.

Dedicated, Passionate and determined.

Personal Profile:

Name : D.R. Suderson

Father Name : D.S Ramesh Babu

Mother Name : R. Samundeeshwari

Gender : Male

Hobbies : Reading books, playing carom, Listening to music. Languages known : English, Tamil, Sourasthra.

Date of Birth : 2

nd

JULY 1994.

Declaration:

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Place: Chennai (D.R.SUDERSON)

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