Front Desk Customer Service

Career Objective:

An experienced professional, seeking a position as a Front Desk Receptionist in sa healthcare environment, such as a hospital or clinic offering challenges, responsibilities and growth.

Position Summary:

15 years of extensive experience as Lead Front Desk Receptionist. Promoted from volunteer to part-time to full-time employee. People-person, team-player, patient focus, proficient English oral and written, strong communicator, trustworthy and honest in all interactions.

Experience:

Norwegian American Hospital

Radiology Department

Front Desk Receptionist

March 2005 - July 2019

Duties:

Registration of all patients providing superior customer service. Scanned IDs, insurance cards and physician orders. Computer and email literate. Familiar with order entry. Answered, screened and forwarded all incoming calls. Familiar with photocopying, scanning, faxing, filing, Xeroxing and printing. Ordered and stocked office supplies, received and sorted departmental mail on a daily basis. Scheduled and confirmed all outpatient imaging appointments including(MFM Maternal Fetal Medicine patients). Followed up with no-shows, managed incoming and outgoing Fed-ex and UPS deliveries. Burned images on disc for patients and attached any report that correlated with the images. Downloaded outside CDs in the Pac system, digitized all images and mammo films in the Pac system. Handled all legal and transportation request. Adhered closely to hospital policy regarding HIPAA. Explained and interpreted hospital policies, procedures and protocols as necessary. Kept waiting room neat and clean. Performed other job related duties as assigned.

Mount Sinai Hospital Medical Center

Radiology Department

Departmental Secretary

June 1990 - November 2002

Duties:

Answered and took messages for all incoming calls. Ordered and stocked all office supplies. Scheduled all departmental meeting/luncheons. Maintained call/conference calendar. Interviewed and scheduled medical students for Radiology rotation, typed bil-monthly minutes and reports. Prepared monthly statistics, consults.

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