Customer Service Sales
Resume:
Amy A. Mercullo
Address: Al Taawun Tower, Al Nahda Sharjah flat 402
Contact no: +971********* Email add: *************@*****.*** *************@*****.***
Objective
Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. Strong multitasking skills and fast learning ability ensure quick contribution to your customer service team.
Working Experience
Simit Sarayi Cafe Bakery /March 2018-March 2020 JBR The Beach-Jumierah Dubai
Cashier
Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.
Operating scanners, scales, cash registers, and other electronics.
Balancing the cash register and generating reports for credit and debit sales.
Accepting payments, ensuring all prices and quantities is accurate and proving a receipt to every customer.
Processing refunds and exchanges, resolving complaints.
Bagging or wrapping purchases to ensure safe transport.
Following all stored procedures regarding coupons, gift cards, or the purchase of specific items.
Maintaining a clean workspace.
Achievements and Training
Awarded as a best employee of the month.
Person in Charge certificate has successfully completed, approved by Dubai Municipality.
Food hygiene, fire fighting & customer service training.
Cafe Arabicca Emarat/ December 2007-October 2017
Supervisor Incharge/Barista
Welcomes customers by determining their coffee interests and needs.
Educates customers by presenting and explaining the coffee drink menu; answering questions.
Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as espresso, cafe latte, and cappuccino.
Maintains inventories by replenishing the coffee bean supply; stacking coffee brewing equipment.
Maintains safe and healthy work environment by following organization standards and sanitation regulations.
Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
Enhances coffee shop's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Implementation of SOP in a retail facility leading to efficient and profitable operation.
Education
University of Manila-Business Administration Major in Management 2001-2005
Personal Details
Date of Birth: 19th. Jan. 1984
Nationality: Filipino
Sex: Female
Marital Status Married
Passport No. P5247262B
Passport expiry June 21,2030
Visa Status Visit visa.
Skills
Good in communication,
Excellent in customer service
Fast learner
Punctuality
Basic health & safety procedure
Dear Sir/ Madam,
To whom it may concern
Reference,
Cashier
I am writing to express my interest in and enthusiasm for any position. In addition to my desire to join your team, in me you will find a dedicated and professional whose recent accomplishments include: leader, able to build highly motivated teams focused on achieving goals with a passion for the design and delivery of development programs.
An uncompromising emphasis on quality work and cost saving.
In me, you will find a highly motivated worker seeking to leverage 12 years of top- ranked performance in the Retails sales. I bring to the table a skill that is transferable and relevant to your needs. Well- honored presentation abilities and communication skills.
I would highly welcome the chance for an interview to discuss your needs and outline my strengths in person.
Thank you for your time and consideration and I look forward to speaking with you.
Yours faithfully,
Amy Asis Mercullo
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