Customer Service Representative
Resume:
CECILIA
OSEGHALE
Sales & Customer Service Rep
+234 818-***-**** (WhatsApp)
**********@*****.***
+234 805-***-****
** ***** ****** ****** ****, Off
Lekki-Epe Expressway Lagos, NG.
Enthusiastic Sales and Customer Service
Representative with 3+ years’ experience
including 1+ year with a major financial
institution (former Skye Bank). Skilled in
communication and other interpersonal
duties. Seeking to build an ever innovating
career with my skills and talents. At STWO,
slashed overhead cost to a considerably
low and raised customer satisfaction to a
well over 55%.
Dedicated sales and customer service
representative with a good level of
professional experience. Eager to work at
EbonyLife Place. to offer customized
solutions, identify sales opportunities, and
provide exceptional service to customers.
PROFILE
I AM SOCIAL
EXPERIENCE
2017 - 2019
2012 - 2013
2006 - 2008
EDUCATION
2013 - 2016
2001 - 2006
1996 - 2001
SKILLS
Excel
Word
Windows
PowerPoint
REFERENCE
George Rex Azubuike
CAO & Co-Founder, ROC Aire Consulting Ltd
P. +234 706-***-****
E. ******.***@************.***
W. rocairegroup.com
Azubuike J. S. Chikobello
CEO & Co-founder, ROC Aire Consulting Ltd
P. +234 810-***-****
E. ********@************.***
W. rocairegroup.com
Listening/Support
Communication
Teamwork
Time Keeping
Creativity
Professional Personal
Front Desk Officer/Customer Support
STWO Limited, Ikoyi. Lagos
Welcoming visitors, accepting deliveries, collecting payments, answering inquiries, balancing cash registry; reconciled daily transactions and monthly accounts, checked in visitors/employees, interfaced with customers either by telephone, email or face-to-face. Front Desk Officer
Sagpol Nigeria Limited, V.G.C, Lagos.
Responded promptly to customer inquiries, handled and resolved customer complaints, Completed and maintained visitor logs as required, checked in visitors/employees, interfaced with customers either by telephone, email or face-to-face.
Executive Secretary
Frank Osadia Nigeria Enterprise, Victoria Island. Lagos Provided administrative support and carried out several tasks, including scheduling, writing correspondence, emailing, handling visitors, routing callers, and answering questions and requests.
Bachelor’s Degree (BSC, Banking & Finance)
Olabisi Onabanjo University, Ago Iwoye Ogun State. Senior Secondary Certificate Education (SSCE/WASSCE) Ireti Senior Grammar School, Ikoyi. Lagos.
First School Living Certificate (FSLC)
Bonny Camp Primary School, Victoria Island. Lagos
www.linkedin.com/in/cecilia-oseghale
twitter.com/CeciliaOseghale
https:k //www.facebook.com/cecilia.amama
1996 - 2001 First School Living Certificate (FSLC) Bonny Camp Primary School, Victoria Island. Lagos
2011 - 2012 Customer Service Officer
Skye Bank, Plc. Falomo Ikoyi Branch. Lagos
Answer customer questions, escalate customer issues, provide general customer support and guidance, update customer records, assist the sales team, assessing client needs, recommending products, liaising between customers and bank, accessing customer needs, etc.
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