Customer Service Representative
Resume:
Amy Weidman
Groton, MA *****
**********@*****.***
SUMMARY
Computer Information Systems graduate with knowledge of Python, HTML5 with CSS3, and SolidWorks. Seeking to leverage strong customer service skills and experience to resolve customer questions and concerns with the highest degree of courtesy and professionalism. Ability to troubleshoot and resolve technical issues.
SKILLS
Quick learner with a team player attitude
Willing to undertake a wide variety of tasks
Strong written and verbal communication skills
Strong customer relation skills
Familiar with Microsoft Word, Access, Excel, Python, HTML5 with CSS3, SolidWorks, NetSuite
EDUCATION
Mount Wachusett Community College, Gardner, MA
Associate Degree: Computer Information Systems, May 2019
President’s List: Fall Term 2018
Dean’s list: Spring Term 2019
EXPERIENCE
Operations Representative – IT hardware/software support
Toast, Woburn, MA 2019-2020
Provisioned 10” 15” and 22” Elo touchscreen tablets.
Received and troubleshot Elo touchscreen tablets, Elo magnetic stripe credit card readers, Magtek Edynamo EMV credit card readers, and Epson receipt printers that were returned citing defect or damage.
Customer Service Representative
Reggio Register Company, Leominster, MA 2001-2017
Assisted customers with product related questions and filled orders.
Responsible for the bulk mailing of product catalogs using ARC List software, and Rena printing machine.
Processed daily outgoing office mail
Filed retail orders and maintained the filing system.
Entered daily sales into general ledger, using Response for Windows accounts receivable software.
Contact this candidate