Call Centre Manager

Curriculum Vitae

Of

Eva

Magdalena

Grundlingh

Personal Detail

Surname : Grundlingh

First names : Eva Magdalena

Contact Number : 072-***-****

Identity Number : 690**********

Languages : Afrikaans

English

Driver’s license : Code 8

Education : Secondary Education

Bastion High School, Roodepoort

Highest Grade completed: 12

Subjects : English

Afrikaans

Mathematics

Biology

Science

Typing

Courses Attended : AAK

Call Centre

Telephone

Induction

Excel

Computer Packages : Lotus 123

Ms Excel

PowerPoint

Ms Word

FBSS System

Windows

Venus

Pastel

SAP

Proteus

MFG Pro

Employment History

Company : Validus Medical Pty Ltd (Twinsaver Group)

Period : 03 February – (temp contract)

Position : Credit Controller

Duties :

Daily monitoring of Debtors age analysis.

Daily monitoring of the Debtors overdue reports.

Checking & capturing bank statements and cash receipts for customer payments.

Contact customers to ensure prompt payments or follow up on payments.

Request remittance advice from customers.

Filing.

Matching of invoices, receipts, rebates, advertising and discounts.

Debtor’s queries.

Weekly reports to Management.

Company : Bartlet Eggs (Kuiper’s group)

Period : 02 April 2017 – 10 October 2019

Position : Debtors Clerk

Duties :

Daily monitoring of Debtors age analysis on Pastel reports.

Daily monitoring of the Debtors overdue on Pastel reports.

Prompt signing off of picking slips.

Checking bank statements and cash receipts for customer payments.

Contact customers to ensure prompt payments or follow up on payments.

Request remittance advice from customers.

Daily capturing of debtors receipts on Pastel.

Filing.

Matching of invoices, receipts, rebates, advertising and discounts.

Capturing of deals.

Debtor’s queries.

Assist with all general ad hoc administrative duties.

Weekly reports to Kuipers Group.

Employment History

Company : Metcash - Head office

Period : 6 November 2008 – 28 February 2016

Position : Regional credit controller

Duties :

Full Function of creditors

Liaise with the divisions to ensure that all work is received

Collate all statements during the month from suppliers

Complete an accurate reconciliation of supplier accounts

Ensure that all outstanding queries are resolved within set time

Position : Creditors Clerk

Duties :

General capturing and processing of creditors invoices

Verification of invoices

Month end Creditors reconciliation to statement

Month end preparation of Creditor age analysis

Month end filing and reporting

Prepare invoices to be signed off by the applicable department head

Prepare documents for payments and remittances

Handling of Query Resolutions

Bank reconciliations

Ensure that all deadline dates are met

All filing of reconciliations and supporting documentation per division

All month-end reports as requested by management

Ensure that all policies and procedures are adhered to at all times

Chain Stores – Shoprite; Pick a Pay; Checkers; Friendly Grocers; Seven 11 ect.

Company : Tommy Martins

Period : 01 June 2007 – 05 November 2008

Position : Costing Clerk

Duties :

Costing of invoices

Opening and closing of orders

Processing of debit and credit notes

Journal entries

Recovery of outstanding balances and collections

Booking of services calls

Opening of job cards

Management of BSI systems

Company : Early Bird Services

Period : 01 April 2002 - 30 May 2007

Position : Debtors supervisor and call centre manager

Duties :

Credit Control

Reconciliations of accounts

Enquiries

Balancing and Finalizing of month end

Set up targets

Processing of credit notes and journal entries

Managing of call centre

Following up on quires and enquiries

Allocation of calls to relevant depot and agents

Logging calls

Updating of customer and store detail

Resolving of services queries

Courtesy calls on daily basis

Administrative work, Filing, Faxing etc.

Responsible for training and development of new controllers in call centre

Ensure departments reaching their deadlines and run efficiently

Monitoring of daily calls

Taking disciplinary actions promptly

Ensure invoices raised in time performance appraisals

Payment of agents

Loading of new suppliers on systems

Reconciliations of accounts

Reaching month end targets

Top management’s meetings

Interviews of new employees

Company : BBR Security

Period : 01 January 1998 – 27 February 2002

Position : Debtors Supervisor

Duties :

Credit Control

Reconciliations

Enquiries

Balancing of figures on analysis

Finalizing of month end targets

Credit Notes

Processing Journal Entries

Recovery of outstanding balances

Signing problems over to legal department

Daily banking

Interviewing new personnel

Sit in on top management meetings

Approving pay slips

Doing appraisals

Company : ABSA Bank (United Building Society) Westgate

Period : 1990 – December 1997

Position : Enquiries and Teller Supervisor

Duties : Loading and balancing of all ATM’s

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