Salesforce QA Engineer
Resume:
BVS Saran Kumar
CONTACT: +91-903*******
EMAIL: *********@*****.***
Career Objective
To work towards achieving the greater success in my career through hard work, consistency and the ability to work with others to achieve organizational goals, aims and objectives.
Professional Summary:
Overall 5+ years of IT experience in manual salesforce testing.
Having 5 years of relevant experience in Salesforce Classic, Lightning Testing & Salesforce Administration.
Experience in SalesForce.com Sales Cloud, Service Cloud & CPQ.
Having experience in validation rules, workflows, Approval Process, App Exchange.
Having good knowledge on SFDC Testing & SFDC Admin projects.
Worked on SIT, UAT, Integration, Sanity & Regression testing on various projects in salesforce.
Good exposure in administrating and configuring Salesforce.com application.
Implemented security and Sharing rules at object, field, and record level for different users at different levels of organization.
Also created various Profiles and configured the permissions based on the organizational hierarchy.
Worked on Page Layouts, Record Types based on the business requirement.
Worked on multiple Integration projects on salesforce platform.
Hands on experience on Profiles, Permission sets and Organization Wide Defaults (OWD).
Customizing Lookup Relationship and Master-Detail Relationship between objects.
Experience on Data Migration and updates through the tool Apex Data Loader in SalesForce.com.
Knowledge in SalesForce.com various Sandboxes and Production Environment.
Having basic knowledge on writing cucumber automation test scripts in Gherkin language.
A very good Team player and Capable of analyzing and understanding the new technologies.
Good in understanding of business logic and ability to work well as a part of team and as an individual.
Ability to lead a team and project in terms of supporting Salesforce CRM projects.
Experience Details
Currently working as a Salesforce Tester in Shell India Markets Private Limited under the payroll of ITC Infotech Pvt Ltd from Mar’19 to Till Date.
Worked as a Senior Software Engineering Analyst in Accenture Solutions Pvt Ltd from Mar’15 to Jan’19.
Education Qualification
B.Tech (ECE) with 71.27% in Geethanjali Institute of Science & Technology from JNTU Anantapur.
Technical Skills
CRM Packages
Salesforce.com(SFDC)
Sales force Technical Areas
SFDC Configuration – Profiles, Permission Sets, Users, Page Layouts, Record Types, Workflows, Validation Rules, Standard objects, Custom Object & Apps Creation, Custom settings, Sharing rules.
Operating Systems
Windows family
ETL
Import Wizard, Apex Data Loader
Work Experience
Project:6
Project :
Midstream CBD Portal
Client :
Shell India Markets Private Limited
Environment :
SFDC Configuration, Salesforce Sales Cloud, Profiles, Permission Sets, Accounts, Contacts, Assets, Contracts, Opportunities & Reports
Role :
Salesforce Tester
Project Synopsis
Midstream Commercial Business Development portal is a shell internal business project, currently midstream manages Opportunities through spreadsheets and requires a digital platform to be walked through a series of stages (workflow) following the Shell Opportunity Realisation Standards (ORS) up to the point of either being closed in one of the phases or becoming a project. This must be presented in a Kanban view/dashboard format. Leverage the Salesforce CRM – Sales cloud to develop the Midstream Commercial Business Development (CBD) portal. It involves multiple objects and scenarios to be delivered such as Accounts creation and management, Contracts creation and management, Assets creation and management, Opportunities creation and Managements & reports.
Roles & Responsibilities
Involving in business requirements calls with project BA, Product Owners to get the requirements from business.
Analyzing the biz requirements and preparing the acceptance criteria for the user stories in VSTS tool.
Preparing Test Scenarios & Test Cases based on the user story requirement.
Preparing the various types of documents based on the theme wise and uploading the same documents in share point portal for the reference to the Testing team to resolve the defects.
Executing the test scenarios & test cases as per the sprint plan and capturing the test results in VSTS.
Prepared Test Strategy, Test Plan, Test Report documents as per the project guidelines.
Creating various bugs in the respective sandboxes and assigning to respected developers to work on the defect.
Raising bugs in VSTS tool and following STLC life cycle to close the bug.
Performing Functional, Regression, Sanity & Smoke Testing for the projects.
Preparing the reports on the user stories and scripts completed based on the execution as per the business region.
Project:5
Project :
Negotiation Partner
Client :
Shell India Markets Private Limited
Environment :
SFDC Configuration, Salesforce Sales Cloud, Profiles, Permission Sets, Accounts
Role :
Salesforce Tester
Project Synopsis
Negotiation partner is a shell internal business project where the existing current account hierarchy in Salesforce, a list of “sold to” is group to a national account and national accounts are group under a global account. The way of using Salesforce is different in each region and in the local market. Some account managers create opportunities in the national account level and some in the local sold to level, this caused some of the opportunities missed/overlook by the account manager.
“Negotiation partner” is to indicate the “sold to” for an account in GSAP which has the authority to make decision. With this information, Account managers can focus their effort on the respective customer rather than customer who do not have the influence in making decision in the organization. Account Managers (AM) and Field Base Account Managers (FBAM) spent 80% of their time on their existing customer (based on the call plans and opportunities plans created in Salesforce) and have delivered 20% of the total C3 for Europe. It is inefficient given the time spent by AMs and FBAMs and the proportion of the C3 gained.
Business believe clear indication of a “Sold To” is a Negotiation Partner will help AMs and FBAMs to focus their effort and time more effectively, freeing time to hunt for new customers. Negotiation Partner is Sold To which has an influence on the decision-making process or authority to make contract decisions in the organization.
Roles & Responsibilities
Involving in business requirements calls with project BA, Product Owners to get the requirements from business.
Analyzing the biz requirements and preparing the acceptance criteria for the user stories in VSTS tool.
Preparing Test Scenarios & Test Cases based on the user story requirement.
Preparing the various types of documents based on the theme wise and uploading the same documents in share point portal for the reference to the Testing team to resolve the defects.
Executing the test scenarios & test cases as per the sprint plan and capturing the test results in VSTS.
Prepared Test Strategy, Test Plan, Test Report documents as per the project guidelines.
Creating various bugs in the respective sandboxes and assigning to respected developers to work on the defect.
Raising bugs in VSTS tool and following STLC life cycle to close the bug.
Performing Functional, Regression, Sanity & Smoke Testing for the projects.
Preparing the reports on the user stories and scripts completed based on the execution as per the business region.
Project:4
Project :
GCC Sumo Competition
Client :
Shell India Markets Private Limited
Environment :
SFDC Configuration, Salesforce Sales Cloud, Approval Process, Workflows, Email Templates, Validation Rules, Profiles & permission Sets
Role :
Salesforce Tester
Project Synopsis
GCC Sumo Competition is a Shell internal project where Shell Standard, Specialties & Aviation employees are taken into consideration and calculating their C3, Volume, Premium scores based on their daily business revenue and captured based on every quarter and nominating the respective employees to the GCC Quarterly Champion Nomination process and publishing the results for every quarter and providing the Gift Vouchers & Gift amount to winners.
GCC Quarterly Champion Nomination Process - Each quarter, Managers will be asked to select number of GCC Quarterly Champions, based on their team size (except for Specialties Managers who can select as many as they wish). They will use the new Commercial Principles and Salesforce data to write a 200-word (3 paragraph) description about why nominees are the top performers in their team. This description will be shared in results emails to the whole competition league as a recognition opportunity and to share best practices.
Roles & Responsibilities
Worked on preparation of Test Scenarios & Test Cases based on the user story requirement.
Designed and developed detailed scripts cases for various functional needs in the application.
Execution of test scripts for various roles & profiles based on their visibility settings in the CRM.
Preparing the various types of docs based on the theme wise and uploading the same documents in share point portal for the reference to the Testing team to resolve the defects.
Executing the test scenarios & test cases as per the sprint plan and capturing the test results.
Executing test cases on VSTS tool as per project requirement.
Prepared Test Strategy, Test Plan, Test Report documents as per the project guidelines.
Raising bugs in VSTS tool and following STLC life cycle to close the bug.
Having discussion with Project BA, Business users to get the requirements.
Creating various bugs in the respective sandboxes and assigning to respected developers to work on the defect.
Preparing the reports on the user stories and scripts completed based on the execution as per the business region.
Project: 3
Project :
Cargill CPQ (Configure Price Quote)
Client :
Cargill
Environment :
SFDC Configuration, Salesforce Service Cloud, Workflows, Email Templates, Validation Rules, Profiles & permission Sets
Role :
Senior Software Test Engineer
Project Synopsis
Cargill CPQ is leading a transformation to optimize the work of customers to prepare quotes for their products. And it is basically working on Salesforce & CPQ integration technology to prepare the quotes for the respective products using salesforce. The values of the products are flowing from control for the various prices to configure a product which will involves approval process also to approve /reject the PROS quote.
Roles & Responsibilities
Created Test Scripts & Test Scenarios for the various User Stories.
Designed and developed detailed scripts cases for various functional needs in the application.
Execution of test scripts for various roles & profiles based on their visibility settings in the CRM.
Preparing the various types of docs based on the theme wise and uploading the same documents in share point portal for the reference to the Testing team to resolve the defects.
Creating various defects in the sandboxes and assigning to respected developers to work on the defect.
Understanding the requirements from biz for enhancements of test scenarios & scripts.
Revalidating the defects which are all closed by the developers across the sandboxes.
Preparing the reports on the user stories and scripts completed based on the execution as per the business region.
Project: 2
Project :
GSD (Global Support Delivery)
Client :
Hewlett – Packard Enterprise (DXC Technologies)
Environment :
SFDC Configuration, Salesforce Service Cloud, Workflows, Email Templates, Validation Rules, Profiles & permission Sets
Role :
Software Test Engineer
Project Synopsis
Global Support Delivery is leading a transformation to optimize the support experience for customers and GSD Teams. End-To-End Global Support Framework to unify our support processes, providing a common language around our processes that will make life simpler for our support organizations and improve the customer experience. An integrated platform that will better align our support processes and data providing a 360-degree view of the customer, improving our Total Customer Experience and solving for increasing customer demands from sales through support. Develop next generation capabilities that will support our unified delivery capability framework enabling new TS Support portfolio and increased efficiency for our support Teams.
Roles & Responsibilities
Created Data Validation rules and Formulas as per business requirement.
Preparing the various types of docs based on the theme wise and uploading the same documents in share point portal for the reference to the BLAST team to solve the issues.
Managing user permissions, profiles permissions and Permission sets for newly Created custom objects and custom fields in various sandboxes.
Analyzing the PRO issues in various environments based on the user complaints in IM tickets.
Managing Sharing Settings and Record Visibility using the Role Hierarchy.
Configured user roles, permissions and profiles as per business requirements.
Validating Components and performing deployments.
Understanding the requirements from biz for enhancements.
Created objects, record types and workflow rules and customizing the Page layouts.
Project: 1
Project :
SaasPMO
Client :
Hewlett Packard Enterprise Services (HPE)
Environment :
SFDC Configuration, Workflows, Email Templates, Validation Rules
Role :
Software Test Engineer
Project Synopsis
SaasPMO is a solution to Hewlett Packard Services company for both GSD & SPT projects. It is used to maintain all the components list and deployment related components and to publish the reports and dashboards for the daily basis deployment activities. And it is used to work as a common sandbox for both the projects to maintain all the fields, classes, triggers, custom labels, static resources, reports and VF pages list like how we need to select them to provide for deployment to other environments.
Roles & Responsibilities
Working on various Salesforce.com standard and custom objects.
Creating various types of email templates in based on the client requirements.
Preparing the various types of docs based on the theme wise and uploading the same documents in share point portal for the reference to the BLAST team to solve the issues.
Customizing Lookup Relationship and Master-Detail Relationship between objects.
Import and Export the data using Apex Data loader and Import Wizard.
Designing and developing Apex Classes, Controllers, extensions and Apex Triggers.
Designing and deploying the Custom objects, Custom tabs, Validation rules, Workflow Rules
Page layouts to suit to the needs of the application.
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