Manager Customer

Dඈඇඇൺ T ඈආൺඌ

New Orleans, LA ***** 504-***-**** *************@*****.***

Client Services Manager providing leadership to team lead and serving as escalation point for clients and internal departments. Provide senior leadership and internal stakeholders with updates and status reports. Ensure excellent client services while building and maintaining client relationships. Strong people management skills and ability to coach, lead and develop employees. 20 years of experience and commitment to meet

customer needs

Knowledgeable in Health Information

Management (HIM) policy and procures

Exceptional organizational in planning skills

Knowledgeable in Horizon Patient Folder (HPF)

Experience in handling confidential paperwork

Adaptable and enjoys new challenges and task

11 experience in prep, scan, indexing, and chart

reconciliation

Experience in Kronos time and edits

Document Imaging Specialist Team Lead, 10/2005 to 11/2019 HCA Healthcare Inc. – Covington, LA

Supervised and led employees to high performance levels in cross-functional matrix management structure Coordinated with team in developing project plans for prioritized initiatives Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance

Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival

Updated quality control standard methods and procedures to meet customer SLA and compliance requirements

Responsible for scheduling, monitoring work flow, Kronos edits, QA staff, and working to keep chart que clean of errors

Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

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