Customer Service Office

Yvette Mendoza

***** ***** ** ** *****

E-mail: *******.********@*****.*** Phone: 562-***-****

Objective

I'm seeking within a company where I can expose my strong work ethic, positive attitude also grow with the company. I'm one dedicated flexibility individual always open mind to experience different areas. Costumers focus on meeting their expectations. Well communicated with management team. Positive attitude around my surrounding.

Skills

General business skills such as typing; data entry and review; and use of phone, copier, and fax. Software skills, including use of Microsoft Office software and web-based applications

Customer service skills necessary to effectively and professionally respond to requests

Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

Operate Manual & Power pallet Jack

Bilingual in English, & Spanish

Work History

06/10 - 04/14

FedEx S[1]mart/Ground, Special Assignment Clerk 5560 Ferguson Drive, Commerce, CA 90022

Writes types or enters information into computer to prepare correspondence, bills, statements, receipts, checks, or other documents as well as copying information from one record to another.

Proofreads records or forms.

Sorts and files records.

Addresses envelopes or packages.

Stuffs envelopes by hand or with envelope stuffing machine.

Answers telephone, conveys messages, and runs errands.

Stamps, sorts, and distributes mail.

Photocopies documents.

Performs other duties as assigned.

Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer

Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone

Reviews, researches and/or enters data in various systems to support respective functional area

10/06- 02/20

FedEx Smart Post, Package Handler 55620 Ferguson Drive, Commerce, CA 90405

Efficiently sorted, handled and loaded package into containers in accordance of oral and written instructions from company, as well as, in compliance with governmental regulations.

Utilizes "hand-to-surface" methods for all package handling

Loads and unloads packages onto or from delivery vehicles, conveyor system carts and load gratings. Follow FedEx Smart/Ground Safety Above all policy and procedure

Lifts, carries, pushes and pulls packages on a continuous and repetitive basis for approximate shifts of two to four hours

Determines the appropriate conveyor system by reading labels and charts, verifying numbers and memorizing information and sorts packages accordingly

Counts, weighs and records number of units of materials moved or handled on daily production sheet

Education

07/01-05/05

Downey High School Downey, Ca 90241

Graduate with High School Diploma

Award

Reference

Available upon request.

Contact this candidate