Engineer Network

HENRYBLESS, ESTHER KELECHI

**, ******* ******* ******, ********, Alagbado,Lagos, Nigeria.

Mobile: 081******** Email: **************@*****.*** PROFESSIONAL SUMMARY

An intellectually vibrant and motivated NOC Engineer, skilled in the area of network operations, performance and analysis with the objective of providing solutions to challenges and improving existing processes thereby protecting the organizations’ valued assets.

KEY COMPETENCIES

Signal Monitoring

Troubleshooting and reporting

Technical and Management Report Writing

Information Gathering and analysis

Security Monitoring

Incident Reporting

PRTG Network Monitor

ManageEngine OpManager

ACCOMPLISHMENTS

Final Year dissertation on the Quality of Experience (QoE) of Mobile Network Subscriber in a student crowded environment

PROFESSIONAL EXPERIENCE

NOC Engineer

Jan. 2019 to Dec. 2019

AIT

SUMMARY

Managed network tuning, performance and designs strategies, making recommendations to improve network performance

Provided remote technical assistance to field teams and ensured that field works are implemented without impacting the network health

Responsible for testing and evaluating network hardware and software, developing new network monitoring, analysis tools and writing network documentation

Worked with problem management to identify reoccurring incidents and support service improvement plans to negate reoccurrence of incidents

Performed network diagnostics to re-mediate detected/reported network incidents

Provided technical Tier 5 support for network problems and simulation of network issues

Managed incidents and network performance within SLA's, OLA's and KPI's NOC Intern, Engineering

September. 2017 to Nov. 2017

DAAR COMMUNICATIONS

Assisted in Monitoring and maintaining the production, development and test environments

Followed and augmented all technical documentation

Liaised with external suppliers and other TalkTalk departments to ensure minimum disruption and downtime on the network

Balanced problem solving with proactive, organized requests for support from team members with different experience

Developed solid working relationships with team members EDUCATION

Bachelor of Science (BSc.): Telecommunication Science University of Ilorin

September 2014 – October 2018

West African Senior Secondary School Certificate (WASSCE) Honeyland College, Ipaja, Lagos State

Sciences

September 2007 – July 2012

SKILLS & INTERESTS

Interpersonal Skills

Report writing

Microsoft Office

Linux

LANGUAGES

English (Native Speaker)

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