Health Technical Analyst

ROY HARVEY II

281-***-**** ****************@*****.*** HOUSTON, TX

SUMMARY

Highly Skilled Systems Analyst well versed in direct and remote user support and system administration. Very strong critical thinker; outstanding communication and people skills with the ability to thrive in fast paced, challenging environments, where accuracy, service, and efficiency matters.

PROFESSIONAL IT SKILLS

TRAINING & EDUCATION

Operating Systems & Platforms: Windows 8 &10 Client, Windows 2012 & 2016 Servers, Macintosh, OS/X, Linux/Unix;

Active Directory Configuration & Management: Set up OU’s, Domain group policies, OU container security policies, user and group account management, Configuring DHCP Pool; MS Exchange

Hardware Device Support & Management: Dell, HP, IBM Systems

Network Device Installation & Support: Switches, Routers, Hubs, NIC’s, TCP/IP Suite, Switch Port VLAN, DNS, WINS, DHCP, RAS. Checkpoint Firewall & VPN, IPX/SPX, Ethernet, FTP, HTML, Ghost, Infinity, NetIQ,

Software Applications, Systems: Perl, and Active X; Veritas Products (spec. Backup Exec.); SCCM, Carbon Copy, MS SMS, MS Site Server, MS Outlook, MS Office, Lotus Domino & Notes, SAP, Remedy, Citrix Client and Adobe Products. MAESTRO backup scheduling, HP OpenView, RightFax

Clinical Systems & EMR Applications: iKnowMed G1 & G2, eRx, EPCS, Exostar, Surescripts

Microsoft Office User Specialist (MOUS)

Microsoft Certified Professional (MCP Windows XP)

Microsoft Certified Desktop Support Technician (MCDST)

HDI Support Center Analyst

Administering Microsoft Windows XP, Windows 7, Server 2003, 2008, 2012, AD, SCCM 2012, Cisco Switches, Exchange Server 2010

Citrix Ax6 Delivery Console, CiscoWorks, Beacon and Cisco Clean Access Admin.

Updating Support Skills for Windows 2003, 2008 R2 Advance Server

MCSE (Present Training)

CERTIFICATES

Microsoft Certified - ID# 1709347

-MCDST

-MOUS,

-MCP

HDI Certified – ID# 28053SCAEXAMWT

-HDI-SCA

AWARDS & ACHIEVEMENTS

ServiceFIRST Hero for the quarter HCHD

Employee of the quarter McKesson Corporation

LEADERSHIP & RECOGNITION

Boy Scouts of America

Officer US Army Airborne

CAREER ACCOMPLISHMENTS

Continuous progression, growth and knowledge increase within the information technology field, by means of intensive training and continuous hard work that had successfully led to multiple role changes and internal promotions with increased responsibilities, authority and visibility.

As a McKesson Technical Support Analyst, contributed to maintaining continuously above high team customer satisfaction scores, by delivery quality technical support service for McKesson EHR applications and services to patients, doctors, and practice site managers for issues with varying levels of difficulty and urgency.

As an Administrator for multiple corporations, ensured that integrity of the infrastructure was protected from indirect and direct threats, by minimizing access to data, provisioning and frequently auditing service accounts for activity and use, and ensure unauthorized access was quickly remedied and documented accordingly.

As a consultant, maintained a high level of various systems and product knowledge, to successfully solutioned and addressed countless client operation and business office technical issues and challenges, often impacting business revenue and\or service offerings and availability.

Effectively executed and timely delivered IS projects by developing project management plans, disseminating project requirements into project tasks and tasks, identifying and allocating project team resources, ultimately ensuing the program or project objectives were met on time, within budget, and in accordance with service agreements and guidelines.

As a hardware support analyst and system administrator, reduced major outsourcing costs by 25% by configuring and maintaining various hardware and network device equipment including switches, servers, wireless device, and other enabled Microsoft technology products and services.

ROY HARVEY II

281-***-**** ****************@*****.*** HOUSTON, TX

PROFESSIONAL IT EXPERIENCE

MCKESSON CORPORATION 12/2017 – CURRENT

-TECH PRODUCTS SUPPORT ANALYST

SERVICE CORPORATION INTERNATIONAL 03/2017 – 12/2017

-INFORMATION SECURITY ANALYST II, ASSET MANAGEMENT

MD ANDERSON CANCER CENTER 08/2015 - 08/2016

-SYSTEM ANALYST II (CONTRACTOR)

HARRIS HEALTH SYSTEM 09/2007 ~ 01/2015

-TECHNICAL SUPPORT ANALYST I & II (2007 – 2009)

-WINDOWS ADMINISTRATOR II (2010 – 2015)

CORRECTIONS CORPORATION OF AMERICA 03/2007 – 07/2007

-FIELD ENGINEER

DHL EXPRESS 10/2006 – 03/2007

-IS CALL CENTER ANALYST LEAD

HOUSTON METHODIST 04/2006 – 01/2007

-HELPDESK ANALYST II

SCHLUMBERGER 01/2004 – 09/2005

-WINDOWS ADMINISTRATOR / OPERATOR

ACUMEN DESIGNS 01/2000 – 12/2005

-SYSTEM ADMINISTRATOR

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