Customer Experience Executive
Resume:
EJAKPOMEWHE MATHEW OCHUKO
*, ****** ******, ********, ******, Lagos.
E-mail address: *****************@*****.***
Mobile number: 080********
OBJECTIVE:
To work in a motivating and challenging environment where new skill sets will be acquired and demonstrated thus enabling me develop my potentials by consistently maintaining a high degree of excellence for the organization’s success.
ACADEMIC AND OTHER QUALIFICATIONS:
HiiT Ikeja
Diploma Network Engineering (2017)
National Open University Nigeria (Second Class Upper Division)
Bachelor of Science (Honors) Communication Technology. (2012- 2017)
WORK EXPERIENCE:
Cornerstone Insurance Plc (Executive Officer) (May 2017- till date)
Motor Assessor (PRE & POST LOSS SURVEY & INSPECTION)
Determine Features likely to cause insured perils
Determine risk acceptability
Rating
Retention
Sometimes (suggesting clauses & warranties)
Communicate risk acceptability
To also monitor implementation of risk controls measures
Acknowledging claim notification and requesting for claim substantiating documents
Book appointment with claimants/brokers to arrange for physical inspection
Appointment of External/ Loss Adjuster for huge/technical claims and review of their report upon receipt, while other claims are adjusted in house based on laid down procedures and quantum of the claim.
Prompt generation of documents (letter, offer letter, Discharge voucher, Cheque Requisition, dispatching cheques promptly) and communication of organization’s position/decision within the specified Service Level Agreement.
Strives to ensure Insured understands the benefits/scope of cover of the policy issued and what is not covered when a claim is controversial.
Resolving Insured’s complaints related to Claims Administration, refers difficult or very complex complaints to Head of Central Claims when the need arises.
Underwriting, Life Operations
Underwriting individual life policies and group life policies
Sending out renewal notices of various policies
Assessed requirements of the clients or customers and recommended them policies as per their needs.
Maintained the records of the policies sold and customer details for future references
Binding policies, keeping track of renewals and quotes preparation
Retail Processing Underwriting
Underwriting motor, marine, personal accident, householders and all forms of retail businesses
Preparation of quotations for various retail businesses
Sending out renewal notices of various policies
Maintained the records of the policies sold and customer details for future references
SKILLS
Proficiency in Microsoft Office
Excellent Communication skills
Good Critical and Analytical skills
A high level of integrity and reliability
Team Work
Concern for Accuracy
REFEREES:
Mr. Otomori Shola Mrs. Cecelia Ike
H0D Survey & Inspection Vice Principal
Cornerstone Insurance Plc Lagos State Model College,
V I, Lagos. Ojo Lagos
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