Data Analyst

CHIRAG DALIA

Chester Springs, PA ***** ***********@*****.*** 215-***-**** www.linkedin.com/in/chirag-dalia/

Professional Objective:

Dedicated and loyal professional with strong problem solving, leadership and management skills pursuing a challenging role to help an organization achieve optimum utilization of its resources and maximum profits

Expertise:

Systems background backed with research, problem solving & analytical skills

Experience of using business analysis tools/techniques to design and deliver business change

Ability to build trusted partnerships with business and IT stakeholders

10+ years of people management

Experience:

LexisNexis – Risk Solutions, Healthcare, King of Prussia, PA

Manager, Data Auditing June ‘09 – Present

Provide leadership, management, direction, and vision to 40+ person global team (direct/dotted line/vendor partner). Oversee data analysis and data resolutions for assignments to ensure client SLAs fulfillment. As a key stakeholder, partner with product team for continuous improvement initiatives by identifying and implementing ongoing efficiencies and/or cost savings through automation and process improvements. Collaborate with market planning for establishment of audit team pricing models to maximize revenue opportunity. Contribute to the development and implementation of departmental strategies, policies, and best practices. Motivate staff to attain performance goals and facilitate personal and professional growth via, coaching, feedback, and performance goal setting.

Business Analyst March ‘08 – June ‘09

Responsible for sustaining successful department throughput, productivity report generation, establishing and maintaining SOP documentation, and supporting departmental planning tasks. In addition, act as liaison for the external vendors. Provide level of support required to enable vendors to meet department goals. Support best practices for the department using QC results and completing gap analysis. Develop adhoc reports and effectively communicate risks associated with projects and take appropriate measures to address them.

Unisource Worldwide Inc., Exton, PA

Business Analyst March ‘05 – Feb ‘08

Support business processes by utilizing analysis, IT and business knowledge on projects s to identify solutions to client’s problems. Identify opportunities for improvement and consistently assume a lead role in projects and/or work area. Communicate changes, improvements, and problems to Data Warehouse users. Support users (approx. 250) by investigating software/data questions and assist users with building data extraction queries.

Data Processing Analyst September ‘00 – March ’05

Serve as a subject-matter expert for the reporting and billing team and an integral part of the systems team for National Accounts. Extract, manipulate and analyze data from information databases for custom client and project-based deliverables. Accountable for monitoring general system performance, resolving complex data processing problems, analyzing, and implementing system solutions, and developing/delivering client reports.

Education/Credentials:

Apr ‘14 – Certified Scrum Product Owner – (Penn State – Great Valley)

Aug ‘13 – Leadership Development Certificate – (Penn State – Great Valley)

Feb ‘08 – Business Analyst Certificate - (Penn State – Great Valley)

May ‘00 – Bachelor of Management Science and Information Systems - (Penn State University)

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