AREAS OF EXPERTISE

Cisco Router

Cisco Switch

Network management

Diagnosing hardware & software

faults

Routers

System Backup

End User Support

Windows Active Directory

New Installation & Support

Problem identification

Maintenance

Firewal/security

Desktop Support

PROFESSIONAL

MCSA

CCNA

DIPLOMA

PERSONAL SKILLS

Organizational problem solving

Troubleshooting

Good documentation

Skills

Customer Service Skills

Samuel Nwedeh

System Administrator

PERSONAL SUMMARY

A bright, talented and ambitious system administrator with a strong technical background who possess self-discipline and the ability to work with the minimum of supervision. Having exposure to a wide range of technologies and able to play a key role in diagnosing hardware and software problems and to ensure that quality solutions meet business objectives. Possessing a good team spirit, deadline oriented and having the ability to organize and present complex solutions clearly and accurately. Now looking for a new and challenging network engineer position, one which will make best use of my existing skills and experience and also further my development. WORK EXPERIENCE

Daltrade Nigeria limited – Ilupeju, Lagos

SYSTEM ADMINISTRATOR Jan 2016 - Present

Responsible for maintaining and installing computer networks based around Microsoft Server Technologies. Working as part of a team and operating in a fast paced, changing and challenging 24x7 environment.

Duties:

• Responsible for administering the day-to day- operation of network and servers and for providing technical support to end users. Insolating network anomalies and then coming up with corrective plans. Provide first-telephone support to end user.

• Creating high-level and detailed maps of network and other infrastructure systems

• Performs VSAT installation, networking, testing, and training of customer and network support personnel in the use of hardware and applicable software

• Designed, implemented and maintained consolidated network services, such as network servers, wireless networks, routers and switches.

• Performing the dialing monitoring of the networks health and status

• Building relationships with the technical staff of key customers. Carrying out router and switch configurations. Providing technical assistance and support to staff, administrator and end users.

• Installation and configuration of Active directory, DHCP server 2012 R2

• Cisco & HP switch configuration in particular VLAN configuration/troubleshooting

• Investigating, diagnosing and resolve all network problems.

• . Upgrading and repairing faults on CIS systems, networks & peripheral equipment. Daltrade Nigeria limited – Ilupeju, Lagos

IT SUPPORT TECHNICIAN April 2013 – Dec. 2015

Responsible for the installation and maintenance of IT equipment including (but not restricted to) printers, scanners and workstations. Responding to queries in a timely and accurate manner and resolving queries to the user’s satisfaction. Duties:

• Responsible for diagnosing & resolving hardware, software & end user’s problems.

• Acting as the first point of contact for all IT & technical queries.

• Developing the infrastructure and systems to meet the company’s needs.

• Investigate specialist and complex IT support issues.

• Communicating with third party technical specialists.

• Configuring and managing backup & restore procedures.

• Maintaining a wide range of computer hardware and software programmes. PERSONAL DETAILS

Samuel Nwedeh

18, Igbajo Street,

Ajegunle Ikorodu Road,

Lagos.

T: 080*-***-****

M: 070*-****-****

E: adfhgx@r.postjobfree.com

DOB: 21/10/1983

Nationality: Nigerian

• Identify & reporting on the budgetary implications of IT projects and upgrade.

• Provide secondary support for LAN administration.

• Deploying new hardware, server backups & evaluating new software & security risks.

• In-depth knowledge of Microsoft windows client operating systems, XP, Vista/Windows & Microsoft office up to office 2019.

• Identify sources of network problems and whether the issue had to do with the servers, users errors, network technology and other irregularities.

• Configuring and setting up Cisco firewalls, conducting weekly customer updates. Maintaining LAN user records.

• Troubleshooting, diagnosing and resolving hardware, software and other network and system problems

KEY SKILLS AND COMPETENCIES

• Good understanding of static routing, SQL databases.

• Have a good technical network background.

• Working knowledge of major networking components & hardware components.

• Ability to explain technical issues clearly to non-technical colleagues.

• Extensive knowledge of Microsoft based operating systems, including Windows Server 2008, and Windows Vista.

• IT security experience including anti-virus/malware, encryption deployment.

• Experience of web content management systems.

• Extensive knowledge of Microsoft based operating systems, including Windows Server 2012, windows 7, 8.1 and 10.

• Physically fit & able to lift IT equipment, crawl under desks to access cabling etc

• Application of configuration changes via change control system and process.

• Ensure stable and reliable network services.

• Day –to-day network performance monitoring

• Network troubleshooting and fault analysis; hardware and repair

• Provide active network surveillance, maintenance and fault management to ensure optimum uptime, network stability and security ACADEMIC QUALIFICATIONS

BSc (Hons) Computer Science

University of Nigeria Nsukka 2007-2011

O Level: SSCE

Badestay High School, Iju 2000-2005

REFERENCES – Available on Request

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