Desktop Support Network Engineer
Resume:
AREAS OF EXPERTISE
Cisco Router
Cisco Switch
Network management
Diagnosing hardware & software
faults
Routers
System Backup
End User Support
Windows Active Directory
New Installation & Support
Problem identification
Maintenance
Firewal/security
Desktop Support
PROFESSIONAL
MCSA
CCNA
DIPLOMA
PERSONAL SKILLS
Organizational problem solving
Troubleshooting
Good documentation
Skills
Customer Service Skills
Samuel Nwedeh
System Administrator
PERSONAL SUMMARY
A bright, talented and ambitious system administrator with a strong technical background who possess self-discipline and the ability to work with the minimum of supervision. Having exposure to a wide range of technologies and able to play a key role in diagnosing hardware and software problems and to ensure that quality solutions meet business objectives. Possessing a good team spirit, deadline oriented and having the ability to organize and present complex solutions clearly and accurately. Now looking for a new and challenging network engineer position, one which will make best use of my existing skills and experience and also further my development. WORK EXPERIENCE
Daltrade Nigeria limited – Ilupeju, Lagos
SYSTEM ADMINISTRATOR Jan 2016 - Present
Responsible for maintaining and installing computer networks based around Microsoft Server Technologies. Working as part of a team and operating in a fast paced, changing and challenging 24x7 environment.
Duties:
• Responsible for administering the day-to day- operation of network and servers and for providing technical support to end users. Insolating network anomalies and then coming up with corrective plans. Provide first-telephone support to end user.
• Creating high-level and detailed maps of network and other infrastructure systems
• Performs VSAT installation, networking, testing, and training of customer and network support personnel in the use of hardware and applicable software
• Designed, implemented and maintained consolidated network services, such as network servers, wireless networks, routers and switches.
• Performing the dialing monitoring of the networks health and status
• Building relationships with the technical staff of key customers. Carrying out router and switch configurations. Providing technical assistance and support to staff, administrator and end users.
• Installation and configuration of Active directory, DHCP server 2012 R2
• Cisco & HP switch configuration in particular VLAN configuration/troubleshooting
• Investigating, diagnosing and resolve all network problems.
• . Upgrading and repairing faults on CIS systems, networks & peripheral equipment. Daltrade Nigeria limited – Ilupeju, Lagos
IT SUPPORT TECHNICIAN April 2013 – Dec. 2015
Responsible for the installation and maintenance of IT equipment including (but not restricted to) printers, scanners and workstations. Responding to queries in a timely and accurate manner and resolving queries to the user’s satisfaction. Duties:
• Responsible for diagnosing & resolving hardware, software & end user’s problems.
• Acting as the first point of contact for all IT & technical queries.
• Developing the infrastructure and systems to meet the company’s needs.
• Investigate specialist and complex IT support issues.
• Communicating with third party technical specialists.
• Configuring and managing backup & restore procedures.
• Maintaining a wide range of computer hardware and software programmes. PERSONAL DETAILS
Samuel Nwedeh
18, Igbajo Street,
Ajegunle Ikorodu Road,
Lagos.
E: **************@*****.***
DOB: 21/10/1983
Nationality: Nigerian
• Identify & reporting on the budgetary implications of IT projects and upgrade.
• Provide secondary support for LAN administration.
• Deploying new hardware, server backups & evaluating new software & security risks.
• In-depth knowledge of Microsoft windows client operating systems, XP, Vista/Windows & Microsoft office up to office 2019.
• Identify sources of network problems and whether the issue had to do with the servers, users errors, network technology and other irregularities.
• Configuring and setting up Cisco firewalls, conducting weekly customer updates. Maintaining LAN user records.
• Troubleshooting, diagnosing and resolving hardware, software and other network and system problems
KEY SKILLS AND COMPETENCIES
• Good understanding of static routing, SQL databases.
• Have a good technical network background.
• Working knowledge of major networking components & hardware components.
• Ability to explain technical issues clearly to non-technical colleagues.
• Extensive knowledge of Microsoft based operating systems, including Windows Server 2008, and Windows Vista.
• IT security experience including anti-virus/malware, encryption deployment.
• Experience of web content management systems.
• Extensive knowledge of Microsoft based operating systems, including Windows Server 2012, windows 7, 8.1 and 10.
• Physically fit & able to lift IT equipment, crawl under desks to access cabling etc
• Application of configuration changes via change control system and process.
• Ensure stable and reliable network services.
• Day –to-day network performance monitoring
• Network troubleshooting and fault analysis; hardware and repair
• Provide active network surveillance, maintenance and fault management to ensure optimum uptime, network stability and security ACADEMIC QUALIFICATIONS
BSc (Hons) Computer Science
University of Nigeria Nsukka 2007-2011
O Level: SSCE
Badestay High School, Iju 2000-2005
REFERENCES – Available on Request
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