Melman Canilao Santos

Current Address: B** L**, Springtown Southgate 1, Brgy. Bucal Tanza Cavite

Mobile : +63-918-***-****

Email : adfh30@r.postjobfree.com adfh30@r.postjobfree.com

Alexander Mann Solutions. Makati City

Principal - Business Intelligence November 2017 - Present

Tasks and Responsibilities

oLead and mentor a team of BI Specialist to ensure optimum delivery of BI services for supported accounts

oWork with the ops and management team to access / understand data to be analyzed

oDesign, build and code functional templates / dashboards / files from ground up

oPerformed cleansing, de-duplication, and harmonization of data across various systems.

oSupported the planning and coordination of data governance activities

oAct like an analytic consultant to the Sr. Performance Manager

oTroubleshoot process gaps within account reporting

oEnsure standard and ad hoc reports are delivered accurately and on time

Alexander Mann Solutions. Makati City

Business Intelligence Specialist June 2015 – November 2017

Tasks and Responsibilities

oEnsure standard and ad hoc reports are delivered accurately and on time

oWork with the ops and management team to access / understand data to be analyzed

oDesign, build and code functional templates or dashboards

oPerform maintenance, enhancements and/or development works for existing reports/files

Shore Solutions Inc. Bonifacio Global City, Taguig

Senior Reports Analyst August 2014 – June 2015

Task and Responsibilities

oOversee and supervise the performance of the account’s Real-time Analyst and Reports Analyst

oEnsures the quality and timeliness of every function of the reports/workforce team

oTask Delegation

oPerform RA functions

oCall Volume Forecasting

oStaff Scheduling

Shore Solutions Inc. Bonifacio Global City, Taguig

Reports Analyst August 2012 – July 2014

Task and Responsibilities

oReport Generation and Analysis

oTemplate Creation/Improvement

oData Gathering

oWorkforce Management

oManagement Support

DATACOM Connect Southeast Asia. Eastwood City, Libis, Quezon City

System Administrator (Part Time) April - August 2012

oAccess server environment via Remote Desktop Connection

oServer management via Plesk and Cpanel

oAdvance DNS Configuration

Aegis PeopleSupport (Phils.), Inc. Makati City

(Promoted) Specialist, Program Admin (Reports Analyst Lead OIC) Sept 1, 2010 - February 2012

RA Officer-In-Charge (OIC)

Data Gathering

Report Generation

Management Support

Aegis PeopleSupport (Phils.), Inc. Makati City

Virtual Private Server Technical Support Specialist July 16, 2007- August 31, 2010

Provides quality technical customer service through voice and e-mail touch points

Team / People Management

Data Visualization

Power BI and Power Query

Advanced MS Excel (VBA / MACRO)

ATS (Taleo OBIEE, WorkDay, SkillStream etc..)

Analytical skills

Communication

Critical thinking

AMA Computer Learning Center April 2007

Alabang Centro, Alabang, Muntinlupa City

Computer System Design and Programming

Bulacan State University March 2005

Malolos City Bulacan

Bachelor of Science in Electronics and Communication Engineering

Leadership Training, Shore Solutions Inc., Novermber 2014

Peer Training Program, AEGIS PeopleSupport (Phils) September 2010

Technical Support and Customer Service Trainings, PeopleSupport (Phils.) 2007-2008

Pre-Employment Language Enhancement Training (PLANET), PeopleSupport (Phils.) 2007-2008

References

Upon Request

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