Engineer System Administrator

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www.linkedin.com/in/haseen-fatima

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Top Skills

Mac

Windows

Linux

Certifications

IELTS

Verified International Academic

Qualifications

Kahefe Haseen Fatima

System Administrator at Pharmacyclics, an AbbVie Company Hayward, California

Summary

Computer Science graduate having vast experience in the field of Information Technology.

Good communication skills and customer-oriented.

Excellent problem-solving skills and be able to work independently. Holds a positive working attitude and a committed team player. Experience

Pharmacyclics, an AbbVie Company

System Administrator

August 2019 - Present (1 year)

Supported 1200+ users during Domain Migration from PCYC to Abbvie and Email migration, while also acting as a representative of the IT department to internal customers.

Worked on Service now ticketing system, Cisco VPN, Onedrive, OneNote, SharePoint, Cisco Jabber, and Microsoft Teams.

SCCM imaging and Backup of MAC OS and Windows for Onboarding employees.

Built and supported virtual machines for VDI users, used Bomgar to support remote users through Mitel call system.

Worked with Ping Identity for two-factor authentication. Managed Active directory, adding new users, updating accounts, permissions, password reset and unlock user accounts.

Hands-on experience using and supporting Okta single sign-on, Outlook, Mitel any connect, WebEx, and all Office 365 products.

Hard-disk swap, backup data, printer issues, password kiosk, AV Support, maintenance of MDF/IDF rooms.

Keeping track of IT equipment, assigning and deploying of assets based on the authorization.

Created user-friendly documentation for procedures. Larkin Street Youth Services

IT Support Engineer II (L 4),

January 2018 - August 2019 (1 year 8 months)

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San Francisco Bay Area

Onsite support hardware/software break/fix of laptops, desktops. Troubleshooting and repair of hardware and software issues. PC Imaging to include: New hardware upgrades; installs, moves, adds, changes in a laptop and desktop environment.

Worked with JAMF Pro to proactively manage the entire life-cycle of Apple devices.

The active directory used for maintaining: enabling/disabling hardware on the network and to maintain user accounts (creations/ access/ suspensions/ decommissions).

Prepare orders for shipping and follow up on them. SABA INC

Computer Network Administrator/IT Specialist

September 2015 - December 2017 (2 years 4 months)

San jose

Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system

Perform network maintenance to ensure networks operate correctly with minimal interruption.

Design, maintain and update the website.

Manage audio/video equipment and provide A/V support for events. Responding promptly to customer inquiries via telephone\chat in professional

& efficient manner processing orders, forms, and request for information. Directing requests and unresolved issues to designated departments. Education

University of the Cumberlands

Doctor of Philosophy - PhD, Cyber Security · (2019 - 2023) University of the Cumberlands

Master's degree, Information Technology · (2017 - 2019) Osmania University

Bachelor's degree · (2011 - 2014)

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