Pharmacy Technician Customer Service

Alexander Joshua Drainville

** ******* ******

West Warwick, RI 02893

Ph: 401-***-****

***********@*****.***

Experience

June 2013 - August 2020

CVS Pharmacy, West Warwick, RI - Certified Pharmacy Technician

● Communicate with patients, healthcare providers and insurance companies in person or via phone or fax

● Effective problem solving for patients with insurance/claims issues

● Perform tasks such as filing, answering phones, operating cash registers and maintaining prescription records

● Maintaining inventory of drugs/medications

● Promoted to Inventory Specialist in charge of inventory and regulatory record keeping

● 16 years experience in customer service between call centers and retail pharmacy

● Maintained/Updated patient profiles/records for up-to-date contact info and preferences (automated calls as refill reminders or automatic monthly/quarterly filling of Rx, etc)

● Adhered to safety rules for filling certain medications such as penicillin and NIOSH drugs by using separate counting trays/spatulas and cleaning/disinfecting all tools/surfaces as needed

● Maintained flexibility with my scheduled hours to meet business needs

(come in early, stay late, swap shift with another technician, etc.) March 2017 - April 2018

Tockwotton on the Waterfront, E Providence, RI - Transport Coord

● Chauffeur’s license needed to drive van & minibus to take residents to appointments & outings

● Clean driving record required

● Organize/Coordinate/Schedule all appointments & outings, working with nursing staff, activities Director, and families/residents directly

● Excellent time management & organization skills required

● Managing large bank deposits for the co. & running errands/shopping trips using my own dept. budget if requested

● Effective communication with non-verbal residents or dementia residents References:

Erik Johnson, Supervisor at Tockwotton : 401-***-**** Timothy Anderson, Mgr at TMWC Activity Prof Acad : 401-***-**** Santina Leathers, Team Lead at CVS Pharm : 401-***-**** Skills/Licenses

● Meticulous attention to detail

and time management

● Skilled multi-tasker and

deadline oriented

● Frequent point of contact by

colleagues for training,

education, and problem solving

● Focused on customer

satisfaction and conflict

resolution

● Excellent written and verbal

communication skills in English

● Basic knowledge of Sign

Language(ASL), Portuguese and

French

● American Red Cross training in

Basic Life Support(BLS) for CPR

and AED use

● Chauffeur's License & experience

driving van & minibus

Education

● Joseph Case High School,

Swansea, MA

September 1996 - June 2020

High School Diploma

● Roger Williams University,

Bristol, RI

August 2000 - May 2002

Language Major (no degree

attained)

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