Desktop Support Security
Resume:
Rishi Mohanadas
Cornich Towers
Abudhabi
: *************@*****.***
TEL: +971*********
PROFESSIONAL OBJECTIVE
Seeking a challenging career I aspire to reach in my profession through my determination, dedication and hard work.To pursue my professional career, I am looking for an opportunity with a growing organization, where I can enhance my knowledge and utilize to success in organization’s growth.
PROFESSIONAL EXPERIENCE:
NETRIX COMPUTER TECHNOLOGY LLC Feb 2019 – April 2020
Technical Support Engineer
Installed, configured, and troubleshot laptop and desktop hardware, software and peripherals
Maintain/Support all systems (network, server, CCTV, access control, voice/cabling, voice recording
and data infrastructure) for the customers in the Middle East and other branch offices.
Install all IT systems at customer sites in the UAE, Middle East.
Report any major customer issues to the employer in a timely manner.
To recruit engineering staff as required by the business.
Day to day management of employer’s client technical needs. Installation of various software.
To assist in pre-sales activities.
To provide management with relevant monthly reports.
To ensure that the Call log is kept up to date.
Assist customers and partners with hands on technical assistance for demonstrations, trials, and proof of concept projects
Created and maintained the IT major incident and outage report.
Conducted service calls, preventative maintenance, and installed new equipment configurations
ASTER DM HEALTH CARE DUBAI March 2016 – Feb 2018
Help Desk Engineer
Direct unresolved issues to the next level of support personnel
Responsible for delivering support through telephone, desk-side visits and email.
Performing virus removal and desktop support
Responsible for all functions relating to the installation, configuration, maintenance and
troubleshooting of IT infrastructure
Active Directory and Group Policy administration, hardware configuration. User Support for VPN, MS Office, applications.
Formatted, debugged and partitioned basic Windows Operating Systems via telephone
Installation of various software.
Creating and managing Active Directory groups, Provision and manage user objects,
Drive mapping issues, account lockout issue, & password reset.
Installing, Configuring network and standalone printer & Scanners.
Responsible for asset management, network & IT support operations.
Deploy and configuring PCs, Workstations and Laptops.
MS outlook configuration, Outlook backup & restore and troubleshooting.
Upgrading and patching the operating system software, applications and anti-virus.
Responsible of providing professional, courteous and rapid response to employees at all times.
Capable of quickly adapt to changing environments. Flexible committed individual with
excellent communication and troubleshooting skills.
Planned routine repairs and/or system upgrades
Performed maintenance of user accounts
Installation of device drivers & hardware components.
Updated management on a regular basis through reports, email, and presentations.
Medybiz Pharma Pvt Ltd,Bangalore,India Sept 2012- July 2015
Desktop Support Enginer
Address user tickets regarding hardware,software and networking.
Provided technical support,including identifying problem incidents with their subsequent resolutions.
Act as an escalation resource to the System Administrators and Network Operation Centers to assist with issues affecting endpoints.
Configure anti-virus software to fully protect IT environment.
Monitor the performance of the computer systems and address the issues as they arise.
Install computer hardware and software on desktop to keep versions current.
Initiate and complete Microsoft Windows server operating system updates.
Provided daily technical support for email,network connectivity,peripheral environment,and system maintenance.
Done VA/PT in company website and applications using automated tools.
Conduct network vulnerability assessments using tools to evaluate attack vectors, identify system vulnerabilities and develop remediation plans and security procedures
Developed and prepared audit program and agenda's.
Conducted security event monitoring for corporate wide in-scope applications.
Performed application security and penetration testing using automated tools.
Researched and analyzed known hacker methodology, system exploits and vulnerabilities to support Red Team Assessment activities
Performed other network security and information assurance duties as assigned.
Produced advisory reports regarding 0-day exploits, CVE vulnerabilities, current network
Created written reports, detailing assessment findings and recommendations
Kerala Police Cyberdome,Trivandrum July 2016 - Till Date
Independent Security Consultant- Elite Member
Done VA/PT in more than 200+ websites under Kerala state Government.
Make recommendations for mitigating identified risks.
Identified and evaluated potential threats and vulnerabilities.
Establish plans and protocols to protect digital files and information systems against unauthorized access, modification and/or destruction
Analyze security breaches to determine their root cause
Coordinate security plans with outside vendors
Assessed incoming threats and developed plans to close loopholes.
Provided cyber security and technical support to various projects.
Shared threat information to internal and external government organizations.
Conducted base level analysis to determine the legitimacy of files, domains, and emails using tools such as Wireshark and a Linux Toolkit.
Monitored and tracked security vulnerabilities to ensure affected servers are patched.
Performed application security and penetration testing using automated tools.
Researched and analyzed known hacker methodology, system exploits and vulnerabilities to support Red Team Assessment activities.
Performed periodic inspections and provided detailed reports on government websites shared by Cyberdome team.
Worked in both Linux and Windows environment.
Developed coordinated, implemented and maintained standards and procedures to protect the security and integrity of information systems and data.
Performed analysis on security incidence that is required to learn valuable lesson about attack and implement changes proactively based on knowledge learned.
Development/implementation of automated web based applications for Cyberdome Team.
Kerala University Server: - Found SQLI vulnerability multiple times in the server and was able to write my shell and was able to get complete access over the server.
Kannur University Server: Found multiple vulnerabilities including RCE and SQLI resulting in taking over complete access of server.
Indian Institute of Technology Delhi: Found Sqli and stored Xss and was able to write shell and was able to dump whole details of thousands of students and faculties.
ACHIEVEMENT
Acknowledged and Listed twice in Microsoft.
Acknowledged by Oracle in On-Line Presence Security Contribution.
Acknowledged and listed in hall of fame of Symantec Corperation.
Acknowledged by Huawei Technologies Co., Ltd for reporting bug in their domain.
Listed in hall of fame of AT&T for reporting the bug.
Received Certificate of appreciation from Intel thrice for reporting Web application security vulnerability.
Acknowledged for reporting and fixing the security bug in Kerala University and Kannur University Server by Kerala Police Cyberdome.
Listed and acknowdledged by Pocket Security team.
Listed and received swag from Hackerrank team multiple times for reporting bugs ethically.
Listed and received swag from CodeClimate Team team for reporting bugs ethically.
ACADEMIC/PROFESSIONAL CREDENTIALS
Aircraft Maintenance Engineering from Park School Of Aeronautical Sciences : 2008 - 2011
Coimbatore, Tamil Nadu, India
CERTIFICATIONS
MCSE: Microsoft Certified Systems Engineer - 2019
CCNA : Cisco Certified Network Associate - 2019
TECHNICAL SKILLS
Troubleshooting and installation of Windows & Linux Operating systems
Solid knowledge of IT Help Desk system
A thorough knowledge of MS Office Suite
Worked on VMware Environment
Perform Web Application Penetration Testing (Automated)
Networking and administration familiarity
Software Packages: VAPT Tools, Burp suite, App Scan,
Droid, Metasploit, NMAP, Wireshark Nessus
PERSONAL DATA
Date of Birth June 12 1990
Religion Hindu
Marital Status Single
Passport No R8285862
Visa Status Visit Visa -Till November 16th /2020
Languages known English, Malayalam, Tamil and Hindi
Declaration:
I hereby declare that above mentioned details are correct and trustworthy to the best of my knowledge and belief.
Rishi Mohanadas
19-08-2020
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