Service Representative Customer
Resume:
Lucien Badiette
Elgin, IL **123
**********@*****.***
EXPERIENCE:
Therma Stor August 2013- February 2020
Assembler
Assembles assigned product parts on assembly line in accordance with production guidelines. Performs spot checks of products to ensure adherence to approved quality standards. Notifies supervisor of product discrepancies or equipment malfunctions. Adheres to established company policies and procedures paying special attention to safety regulations. Wears personal protective equipment in accordance with training guidelines. Performs other related duties as assigned Ensure that all equipment is in proper working condition after troubleshooting. Perform preventative maintenance and diagnostics on automation systems and components. Complete service repairs, replacements, upgrades, adjustments, and calibration on automation systems and components following issued tasking, maintenance, troubleshooting, and installation instructions.Perform system checkout and assists in automation systems startups for service installed jobs. Provide status updates to management on assigned projects. Comply with the company’s safety procedures.
MortgageIT, Inc., a Subsidiary of Deutsche Bank May 2005-2012 Government Insuring Specialist: Feb 2008-jan 2010
Audit Government Insuring packages for any document deficiencies Cure any issues identified
Complete data entry in the FHA Connection to insure files with HUD Deficient Final Documents Specialist: Feb 2007-Jan 2008 Correct and retrieve Recorded Mortgages, Title Policies, Deed Releases, Assignments, Correction Affidavits, etc.
Responsible for problem solving in regards to proper correction of documents per county specific requirements and compliance with Mortgage Industry standards and regulations (nationwide) Contacted borrowers, title and escrow companies and attorneys via phone, fax and email Assigned more difficult or sensitive issues due to acknowledged proficiency and proven results Redrew documents when necessary
Lucien Badiette, pg. 2
Loan Resolution: Sept 2006-Jan 2007
Received deficiencies identified by the Loan Review department Worked with all necessary parties (See description in Suspense Coordinator) to resolve the issues prior to allocation and sale of the loans to our Investors. Suspense Coordinator: May 2005-Sept 2006
Reviewed and determined validity of issues relayed to the Suspense Team by the company’s Investors
Resolved document issues in relation to all sides of the Mortgage Industry (Application, Underwriting, Closing)
Maintained a good rapport with our Investors and with our internal Branch Liaisons Placed calls to Borrowers, Branches, Appraisers, Brokers, Title Companies, etc. to obtain corrected or missing documentation
Required extensive problem solving and customer relations skills Hired as summer LTE and brought on Full-Time after two months Top producer of Cleared/Purchased pipeline within 3 weeks of hire and for duration of time in department
Cargo Coffee/Ground Zero Coffeehouse Feb 2005-Nov 2005 Customer Service Representative
Customer service and cashiering
Prepared and served drinks and food
Responsible for opening and closing the coffeehouse Hired as Part-Time, however worked full-time many weeks filling in for other staff members. University Library Aix en Provence, France 2003-2004 Customer Service Representative
Helped students conduct research and updated the library database General library duties such as checking books and research materials in and out, filing, and shelving
General customer service
Laboratory Internship, Dusseldorf Germany Jun 2001-Aug 2002 Conducted Thermo Mechanical Studies and fulfilled general research responsibilities Tested different properties of Shape Memory alloys from an increasingly applied temperature or decreasing temperature
Examples of other properties also studied: One way memory effect, two way memory effect and super elasticity
Actual applications were tested and worked on automobile, and Microsystems (electronics). Utilized AutoCAD 2 & 3D.
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