Technician Service Representative
Resume:
ANKIT
PATEL
***************@*****.***
linkedin.com/in/ankitspatel1990
ankitpatel710.github.io
Ankit is an IT Technician and seeking position in Network Technical Support or Network Administrator. He is experienced and knowledgeable IT Technician with bachelor’s degree in computer engineering. Ankit is recently graduated as Network Technician from SAIT. He has great technical troubleshooting skills and good interactive skills to support customer with technical issues. Technical Skills
• Skilled in Network and System Installation, Troubleshooting and Maintenance
• Strong Understanding of OSI Model, Protocols, IPv4, IPv6
• Solid knowledge of Subnetting, Routing, Switching and Security
• Practical knowledge of static and dynamic routing protocol (RIP, EIGRP, OSPF, BGP)
• Applied knowledge of switch configuration (VLAN, inter VLAN Routing, Trunking, Port Security)
• Practical understanding of ACL, DHCP, NAT, HSRP and VPN Configuration
• Working Knowledge of Microsoft Server including AD, DNS, DHCP, IIS, FTP, WDS, WSUS, DFS and GPO
• Working Knowledge of Virtualization, Data Storage
• Excellent skill of Documenting Technical Procedure
• Tools: MS Windows, Office 365, VM Ware Workstation, vSphere, vCenter, freeNAS, Security Onion, OS Ticketing, Cisco Packet Tracer, Remote Access Software, PowerShell, Putty, Wireshark, Linux
• Web Development Skill: HTML, CSS, JavaScript, SQL Experience
2020 - PRESENT
Computer Technician / Alberta Computer for Schools, Calgary Install, Test and Configure operating System, Device Drivers and Application Software using WDS Troubleshooting, Refurbishing and Repairing Computers, Laptops, Servers, Printers and Monitors. Perform additional Installation and Upgrades as Company’s Requirement Receiving, Labeling, Triaging and Data entry of Assets Achievement: Implement Windows Deployment service as well as Windows Update Service as per Company’s Requirement while providing Better and Efficient Solution than Previous one with Technical Documentation
2012 – 2013
IT Technician / BISAG, India
Installed and Maintained Company’s Computer Systems and Network Troubleshooting of systems on Site as well as offsite Provide Technical Assistant to Customers over Telephone, Email or in person as needed Academic Projects
Network Implementation/ SAIT, Calgary
Provided Network Solution and Storage Solution for Company across four different Branches Team won for the Best Proposal and Implement all the solution on virtual environment with redundancy Implement Active Directory, WSUS, DHCP, DNS, IIS as well as OS Ticketing System Perform Router, Layer2 Switch, Layer3 Switch, ASA Firewall Configuration and Documented that Microsoft Server and Directory/ SAIT, Calgary
Successfully implement Microsoft Server Roles including Active Directory, DFS, FTP, IIS with real time Replication to Provide minimal downtime as per instructor’s requirement within given timeline and create PowerShell Script as Bonus Requirement
Server Virtualization / SAIT, Calgary
Provide and Implement better solution for company by virtualizing all services with Fault Tolerance, NAS Storage, VMotion
Implement all Solutions using VMWare products (Workstation, vSphere, vCenter) Administrative monitoring and Controlling System / BISAG, India Developed and Implement Centralized Server to monitor all Client in LAN using java and SQL Gained and utilized knowledge of PowerShell Commands to control client Education
APRIL 2020
Network Technician / SAIT, Calgary
APRIL 2015
Software Engineering Technology / Centennial College, Toronto APRIL 2012
Computer Engineering /Gujarat Technological University, India Interpersonal Skills
• Great capability to Multitask and Maintain Motivation on Priority
• Decent organizational and documentation skills
• Outstanding communication and problem-solving skill
• Self-motivated, result-oriented and capacity to work under tight targets
• High degree of expertise and extraordinary level of integrity and work ethics Other Experience
2015 -2019
Customer Service Representative/ Pho Lien, Whitehorse 2015 - 2016
Stock Associate/Walmart Canada, Whitehorse
2013 - 2015
Supervisor /La Sani Grill, Toronto
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