Vehicle tracking controller / Control room operator

Unit ** Eden Terrace

Palliser Street

Edenglen

Johannesburg

VIKESH DAYANAND GEORGE

PERSONAL DETAILS

I.D. 780-***-**** 089

Married

Code 8 Drivers License

Education

Last School Attended Solvista Secondary School

Highest Standard Passed Matric

Subjects Completed English

Afrikaans

Biology

Business Economics

Woodwork

Technical Drawing

Tertiary Education Private Security Industry

Grade A & Armed Reaction - Certificate

ADPRO & PTZ Surveillance Camera

Firearm Training

Careers 2000

Microsoft Office

Word/Excel/PowerPoint/ E-mail - Certificate

KZN Computer Training Centre

Business Admin & Call Centre (Inbound & Out Bound)

Customer Service - Certificate

Electronic / Online Intelligence (Occurrence Book)

Certificate

Air Cargo Security Training (Part 108) Certificate

BTM College: Health and Safety NQF Level 4 Certificate

EMPLOYMENT HISTORY

Company:Namlog Logistics & Supply Chain Solutions

Occupation:National Tracking Room Team leader

Duration :5th November 2018 to 18th September 2024

•Monitoring and tracking of company’s assets Line Haul vehicles travelling locally and cross border via the Mix Telematics system

•Hourly status report on vehicles via WhatsApp’s on business groups

• continuous report on all tasks performed during the shift

• Identifying route deviations and unscheduled stops

• Compiling daily, weekly and monthly trip reports/mileage

• Capturing fuel bowser transactions.

• Responding to generated alerts / panic alerts\excessive idling and no-go zones

• Taking the necessary measures following hijackings and vehicle theft and accident reporting

• Co-ordinating\booking of tracking installation, de- installation and repairs on the vehicle units with the service provider

• Continuous relaying of information to management informing them of vehicle locations Ensuring the correct SOPS are adhered to when alerts/exceptions are generated

• Assisting drivers daily with route deviations and directions in with regards to traffic or in case of protest on route

• Ensure all alarms are re-activated upon and escalated to the relevant managers

• Recording false panics by means of contacting service providers regard faulty units \ requesting activation of secondary units in the case of an emergency

• Managing drivers scheduled rest times

• Managing breakdowns by escalating it to the relevant departments

• Issuing of drivers tags and reprogramming of driver tags for new drivers

• Compromising Line Haul scheduled reports (Departure & arrival)

• Monitoring completion of driver’s checklist prior to departure

• Monitoring of the control room staff performance

• Assigning tasks to the team on a daily basis

• Checking staff attendance

• Comprising shift schedule

• Training of new staff

Reference Eugene Scott – 076-***-****

Company Dollar Thrifty Car Rental

Occupation National Tracking & Monitoring Administrator

Duration 18 October 2011 to 25 October 2018

• Monitoring and Tracking of vehicles throughout South Africa (29 Branches) & Namibia via the following systems: Ewcop /C-Track (Maxx) /Netstar (Vigil Plus\Vigil Cloud)

• Monitoring company vehicles to ensure clients compliance with companies’ legal regulations.

• Daily communication with services providers to maintain optimal service is always given.

• Responsible for the execution of all Duties relating to all signals received on the Tracking Platform’s

• Actioning violations such as speeding, low battery, geofence within SOP

• Completing daily, weekly and monthly fleet utilization reports

• Compiling speeding alerts and trip reports for the fines department

• Issuing of Natis Document for clients crossing borders for the branches Countrywide

• Bluebird and Digi Data system used to verify client’s documents.

• Verification of tracking units in vehicles for the branches before the car has been handed over to the client.

• Ensuring faulty tracking units are noted and communicated to the fitment departments

• Assist recovery crew with location and directions

• Generating of Kilometers /Odometer reports (Daily / Weekly and Monthly) for accounts Department

• Responsible for compiling the monthly shift roster for the tracking and roadside assistant department.

Reporting of Incidents & Accidents:

• Assisting clients with breakdowns, accidents, theft & hijackings

• Assist risk department by initiating the procedure of opening of files to record incidents such as accidents, theft and all criminal activities.

• Assisting in incident investigations.

• Logging and monitoring of breakdown whilst keeping customers updated with ETA’S

• Ensuring all incidents are handled professionally and according to procedure.

• Administration, ensure all information is recorded accurately / including data Capturing.

• Ensure reports are completed accurately and mailed to all relevant parties

• Notify rental agents/branches of the fraudulent clients.

• Following through with clients on overdue vehicles which are not returned on time

• Arranging petty cash for drivers

• As per procedures and per company SLA’s to ensure all breakdown events are attended to and resolved.

• Inspection of breakdown crew vehicles and audit inspection books thereafter

• De-briefing of the drivers before dispatching the client’s incidents

• Gathering client’s information to provide the relevant and necessary assistance, such as dispatching medical assistance, swop over vehicle, exchange vehicle or alternatively towing where required

• Dispatching claims forms for completion by the client and processing to the claims department

• Signing in and signing out of fuel cards to the company drivers

• Recording of mileages and fuel consumption of the tow truck vehicles

• Completion of occurrence book during each shift

• Supervision and monitoring of driver’s activities on-route to client breakdowns

Reference Francois Liebenberg: 071*******

Company Bidvest Magnum National Operations Centre

Occupation Control Room Operator

Duration April 2009 – May 2011

Duties Held

• CCTV Monitoring (Adpro /PTZ, Heitel, Catsite Telexper Systems) Monitoring Bidvest Banks

• Radio communication with site supervisors, guards, regarding situation and incident reports.

• Liaison with both internal and external customers at all levels

• Posting of Security officers to relevant site and adhoc’s

• Provide statistics report to Area Manager, OPS Manager and Regional Director’s

• Alarm monitoring on Kronos Guard, Listener Lite Bloodhound, emergency/problems on site

• Capturing of Security officers shifts as per posting sheet on Easy Roster

• Incident Report & Emergency services, escalation procedures

• Ensuring Situation reports are done hourly by each site as specified.

• Core Talk System (SMS, Multiple recipients)

• Notification to Technical regarding problematic systems. Cameras on site and emergency procedures, as per site to be conducted.

• Completion of Documentation / Debriefing Drivers

• Vehicle tracking (Fleet Management system, Bandit Tracking/Bid Track)

• Actioning violations e.g. Speeding, harsh breaking, no-go areas, anti-hijack alarms and battery tamper

• Monitoring route movements of all Bidvest bank vehicles

• Daily vehicle inspection before the commencement of a shift

• Always enforcing company policies and procedures.

Reference Mr. Craig Peel / Kobus 086*******

Company Vodaworld Midrand

Occupation Control Room Administrator

Duration June 2011 to 17 October 2011

• Capturing of electronic occurrences

• Following through on emergency evacuation guidelines & procedures

• Co-ordinate disciplined action in the event of an emergency

• Issuing warnings to guards as a way of bringing them back to the required work standard

• Monitoring of fire alarm panels

• Capturing of hourly situation and incident reports

• Logging technical & facilities service calls

• Occupational Health and safety reports and procedures

• Generating MIS reports

• Tracking Vodacom Vehicles

• Ensuring no unauthorized person enter the control room

• Monitoring of alarms from the Signal Towers

• Reporting of faulty Boom gates, Access Control, Turnstile, Access cards, Fire detection systems, CCTV to Maintenance Technician

• Liaising with security guards regarding suspicious clients

• Monitor activities of all sub-contractors within the building

KEY COMPETENCIES

I am a diligent, well-organized, and self-driven person. Despite my ability to work well alone, I like the challenge and sense of accomplishment that come with working in a group. Promoting and uplifting the business is my primary goal in every organization. Because I work hard to succeed, I will be a valuable asset to the business.

If I were given the chance to an interview and be considered for the job, I would be extremely grateful.

Thanking you in advance

Mr. VD George

Tel: 072-***-****

********@*****.***

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