Computer Operator Technical Support

ANDRE KAPITA MULUMBA

OBJECTIVE: To use my strong communication and bilingual skills to contribute to the innovation culture of your company and enhance customer experience.

ADDRESS: * ***** **, **teran Village, Quezon-City

Telephone: 63-977*******

Email address: ********@*****.***

Nationality: Congolese

SKILLS

Good communication skills in French and English

Ability to work in a fast-paced environment with minimum supervision

Great team player, with a good sense of collaboration

Self-learner and Disciplined, goal oriented

High technical skill

PROFESSIONAL EXPERIENCE

Technical Support / Helpdesk, National Commission on Election (CENI) / DR Congo: August 2017 – September 2019

Hardware and software installation

Systems and networks upgrade

printers and scanners troubleshooting

Providing first level technical support via phone or on site as computer operator

Collections Specialist (Account Receivable), Airtel Kinshasa, / DR Congo:

September 2013 – June 2017

Outbound and inbound calls, and emails to collect outstanding receivable from the customer.

Ensuring that all outstanding receivable from customers are collected within agreed terms;

Managing sales of Airtel products.

EDUCATION

Master of Science in Philosophy: September 2013

Catholic University of Congo / Democratic Republic of Congo

OTHER TRAININGS

-English Diploma of full ability of speaking, writing and reading, understanding English at ICET / Quezon City

-Computer’s maintenance training / Molimas Center, DR Congo

-Microsoft Word, Excel basic, PowerPoint, Outlook,

PERSONAL DETAILS:

Languages:

English:Fluent

French: Native

Marital Status: Single

REFERENCES:

-Theo Luron : Financial, Pearson

Email: ***********@*****.***

-Julien Ling Oyen Kitunga/ Technical Support Representative, Telus International

Mobile: +63-94-51-39-337 0

Contact this candidate