Joseph Jackson

Houston, TX *****

adfg7a@r.postjobfree.com

+1-832-***-****

IT professional with over 20 years of experience managing, operating, and safeguarding IT systems

within the framework of the IT industries best practices and standards. I am seeking a position with an

outstanding team of IT professionals who take pride and dedication in getting the job done right the

first time.

Authorized to work in the US for any employer

Work Experience

Information Technology Team Lead

Universal Plant Services, Inc. - Deer Park, TX

March 2021 to Present

• Manage all infrastructure and 2 direct reports for 19 sites domestically across the United States

• Manage VMware Datacenter with 117 servers utilizing vCenter, vMotion, HA, and ESXi host.

• Manage hybrid Azure AAD and On-prem AD environment utilizing ADConnect

• Manage Cisco Merkai Wan environment for WAN/LAN connectivity across 22 domestic US sites.

• Manage ATT MPLS network for WAN connectivity across domestic sites.

• Managing/Implementing Microsoft 365 Defender Security posture across entire organization.

• Implemented Microsoft 365 MFA for 1600 plus users across the entire organization.

• Manage Azure infrastructure for 300 plus Azure VM's, services, and Cloud networking infrastructure

utilizing Saas, Paas, and Iaas.

• Migrated Azure licensing from a per seat licensing module to the group assignment model for better

management of M365 services.

• Implemented Intune MDM for 1300+ devices to improve asset management of the companies End

user devices and Servers.

• Implemented Intune MDM solution to enroll all company mobile devices including iPhones, iPads, and

Surface Pro devices.

• Utilize Datto Backup appliances ensuring Disaster Recovery/Business Continuity plans and procedures

are in alignment with company goals.

• Implementing Azure Infrastructure across the organization utilizing Defender, Defender for O365,

Attack Surface Reduction, Identity and Access Management tools.

• Utilize Bomgar remote administration tool.

Sr. Systems Administrator/DB Administrator/Network Engineer

Turning Basin Service Inc - Houston, TX

July 2008 to October 2020

Worked well independently and on a team to solve problems.

• Upgraded the network infrastructure Domain Controllers from Windows Server 2003 to Windows Server

2008 R2.

• Maintained Active Directory Environment and health of the Active Directory Database. Creating and

Managing Group Policy Objects, User accounts, and Computer accounts in accordance with Microsoft

security baselines.

• Upgraded the Networks Antivirus System from Norton Corporate Edition 10 to Bit Defender Business

Client Security 3.0. Maintaining all computers are properly secured with the proper antivirus and malware

definitions. Maintained upgrades to client computers and configured all Application layer security using

Bit Defender modules for a more secure computing experience.

• Upgraded Bit Defender Business Client Security 3.0 to Bit defender Gravity-zone Business Security

Cloud solution. Managing End point security utilizing Antivirus, malware, rootkit detection tools. IPS/IDS

detection system and Risk management analytic engines to ensure end point protection.

• Upgraded Sonicwall 100 pro to new Sonicwall TZ210 to ensure a more secure robust networking

environment by enabling a higher level of security and interoperability against outside threats. Managing

ACL's and routing for TBS's network traffic.

• Upgraded/Migrated Sonicwall firewall TZ210 to TZ215 improving the company's security posture

against threats with added IDS/IPS security features, Content/Botnet filtering.

• Upgraded/Migrated Sonicwall Firewall TZ215 to Sonic Wall Next Generation NSA 2650 firewall and HA

fail-over solution. Adding another level of security fabric to TBS's gateway security framework with added

features such as Advanced Threat Protection and Sonicwall's ML threat protection cloud environment.

• Upgraded all pc's incrementally within the network ensuring that TBS computer systems are fast,

stable, and allows all users the resources needed to do their jobs effectively and efficiently. Did all the

research, recommendations, and purchasing of all new computer systems. Planned and implemented the

strategy to strategically upgrade all personnel computer systems without interruption to daily business

activities.

• Upgraded Symantec Backup exec 2010 server and maintain all Disk backups of data for the company.

Ensuring TBS data is safeguarded and secure. Ran disaster recovery test restores of data to verify the

integrity of the backups or when requested by end users.

• Migrated Disaster Recovery backup system to Unitrends 710 device and setup HP NAS storage server

for long term archival backup data in compliance with retention policies.

• Coordinated all IT vendor relationships/projects for TBS IT department ensuring seamless integration

during refresh/migrations to newer systems with minimal to zero downtime.

• Maintain all licensing, compliance documentation, DR plan, security policy and asset inventory.

• Maintain 18 Cisco outdoor wireless 1231 access points and 54 Psion WAP G2 handheld scanners. I am

responsible for configurations and upkeep of all wireless hardware devices.

• Added 12 Wi-Fi guest Cisco Wi-Fi router device for remote access in all building throughout the campus

47 acres.

• Upgraded Cisco Wireless Infrastructure using dual Cisco 5508 controllers in HA fail over

Mesh environment. Migrated 25 Cisco AP 2602/1532/1572 access points for indoor/outdoor wireless

environment.

• Managed a project to add several solar panel and fiber optics extensions to current infrastructure of

wireless connectivity throughout the installations.

• Manage and maintain Mobile Control Center Psion scanners and software using Mobile control center

tools and package deployment

• Upgraded Mobile Device Management architecture from Psion MCC to Soti Mobile Control Center 10 and

then 13.1 creating/managing multiple policies and security mechanism for mobile scanners and tablets

running Microsoft and Android operating systems.

• Managed Multiple wireless handheld scanners within MDM environment. 89 - Omni XT15, 16 - Zebra

TC-75, 13- Panasonic Tough pads.

• Maintained SQL Server Standard 2005 Database Administrator maintaining the database and

responsible for the day-to-day maintenance to ensure stability and reliability of the database system.

Managing Database configuration, configured Secondary log shipping server for failover, and maintaining

backups for quick restoral. Also configured Maintenance plans for automated tuning of the database

system.

• Upgraded current SQL Server 2005 production/Test/Log shipping server environment to SQL Server

2008 R2 Database environment.

• Upgraded SQL 2008 R2 Database to SQL server Standard 2016. Setup and configured SQL High

availability and clustering environment.

• Worked as a Jr. DB developer writing stored procedures, triggers, views, and functions.

• Created and maintained DB architecture and modeling.

• Created SSRS reports and maintained SSIS ETL processes.

• Managed/Configured/Setup Microsoft IIS 6.0/7.1/7.5/8.0/10 Server architecture working with in house

developers for proprietary software used in the production/test environment. Setup Managed Service

Accounts within IIS/Active Directory environment for folder and file structure access.

• Setup/ managed TBS Azure cloud environment for testing and familiar with Azure cloud infrastructure.

• Familiar with AWS cloud offerings

• Familiar with High level programming languages C, C++, C#, Python, VB, and PHP.

• Familiar with repository technology Visual Studio, GIT, and Azure VSTS.

• Maintained the company website and hosted environment solution. Familiar with LAMP Stack and

WordPress Website.

• Managed Cloudflare CDN DNS environment.

• Configured/Managed HP pro-curve switch environment. Setting up VLAN's, ACL, Ports, and hardening

security access on physical fiber optics network.

• Managed Office 365 mail environment and setup Outlook Clients on PC, Laptops, and mobile Devices.

System Administrator

Turning Basin Service Inc - Houston, TX

November 2004 to April 2007

• Ensure that TBS wired and wireless 802.11b network infrastructure is working properly.

• Help to maintain TBS database infrastructure using Interbase RDBMS by conducting routine

maintenance, back up, and restore processes, and security risk analysis. Some minor database record

manipulation using ISQL transact queries to give new user accounts permissions and access to different

modules in TBS's custom in house Vehicle Processing software (VIPER).

• Maintain a Windows 2000 and 2003 active directory server environment, 79 windows xp clients, 1

fedora Core 3 web server, 3 windows 2000 workstations, and 2 Sonic wall Pro 100 firewall.

• Configured and upgraded wireless access points from Linksys 2011b to Cisco Aironet 1200 series AP's.

I provided software and hardware maintenance and upkeep for all TBS systems including 40 Wireless

handheld Teklogix 7035 and 7535 scanners.

• Administrated VERITAS Backup Exec 9.1 server and Norton Corporate Edition Antivirus Server 10.2

ensuring TBS network security.

• Handle all day-to-day networking issues with TBS and Volkswagen clients.

• Responsible for all IT purchases and recommended software and hardware upgrades for improving

Network stability.

Information Systems Technician

U.S. Navy - San Diego, CA

April 1999 to April 2004

• Information Systems Technician - tactical operator for voice/data via satellite, HF, UHF, VHF, EHF, and

SHF Communications Systems.

• Analyzed and evaluated automated information systems security technology, policy, and training

requirements in support of national, DOD, USN, USMC INFOSEC policies.

• Managed information systems at a specified level of trust. Managed, operated, maintained, and

administered local and wide area networks (LAN/WAN). Developed and implemented local Internet

Security Policies, Information Systems Security Plan, and Disaster Recovery Plan.

• Managed all day-to-day Networking issues via in person or by telephone

• Managed 8 Windows NT Servers, 1 HP Unix server, and 1 Unix SCO ware server.

• Maintained all Cisco routers 4500 and 2600 series routers. 1 Proteon Router and 6 Alcatel managed

switches.

• Administered over 85 windows clients 300 user accounts. 1200 accounts when Marine attachment was

embarked aboard USS Denver for operations in Persian Gulf.

• Managed Microsoft Exchange server 5.0 environment on secure and unsecured network.

• Aggressively managed multiple C4I sub-networks in direct support of Mediterranean Fleet operations.

• Performed various task to transmit, receive and process all forms of telecommunications using

multimedia technology such as fiber optics, digital microwave, and tactical and commercial satellites.

• Operator/Supervisor - managed and controlled telecommunication transmissions, routers, computer

networks, terminals, multiplexers, and processing equipment. I am also very familiar with general and

special purpose test equipment.

• Telecommunications Traffic Manager, monitored electronic traffic for content, security, routing, and

priority designation, ensuring proper use of facilities and maintaining transmission efficiency.

Education

Associate in Science (AS) in Information Technology Cybersecurity

San Jacinto College - Pasadena, TX

January 2022 to Present

A.S. in Computer Science

San Jacinto Community College - Houston, TX

June 2016 to May 2019

A.A. in General Studies

San Jacinto Community College - Houston, TX

June 2016 to May 2019

A.S. in Software Applications and Programming

ITT Technical Institute - Houston, TX

September 2004 to September 2006

Skills

• SQL

• Linux

• LAN

• Active Directory

• DNS

• Microsoft SQL Server

• Microsoft Windows Server

• Operating Systems

• Computer Networking

• System Administration

• LAN

• Switches

• Firewalls

• Microsoft Outlook

• DHCP

• TCP/IP

• IIS

• WAN

• Disaster Recovery

• Microsoft Exchange

• Azure

• Technical Support

• VMWare

• VoIP

• Remote Access Software

• VPN

Military Service

Branch: United States Navy

Rank: E-5

Certifications and Licenses

CompTIA A+

October 2020 to October 2023

CompTIA Network+

December 2020 to December 2023

MCSA

December 2018 to Present

Microsoft SQL Server 2016 Database Administrator

MCPS: Microsoft Certified Professional

March 2018 to Present

Microsoft Certified Professional

CompTIA IT Operations Specialist

December 2020 to Present

CompTIA Security+

April 2022 to April 2025

CompTIA CASP+

December 2021 to December 2024

CompTIA Secure Infrastructure Specialist

April 2022 to April 2025

Assessments

Management & leadership skills: Planning & execution — Highly Proficient

January 2021

Planning and managing resources to accomplish organizational goals

Full results: Highly Proficient

Technical support — Highly Proficient

October 2020

Performing software, hardware, and network operations

Full results: Highly Proficient

Project timeline management — Familiar

October 2020

Prioritizing and allocating time to effectively achieve project deliverables

Full results: Familiar

Work style: Conscientiousness — Highly Proficient

November 2020

Tendency to be well-organized, rule-abiding, and hard-working

Full results: Highly Proficient

Programming fundamentals — Proficient

September 2020

Designed by engineering managers and real-world employers, this test gives you hard data points to

evaluate technical competency

Full results: Proficient

Administrator — Highly Proficient

January 2021

Personality and problem-solving skills

Full results: Highly Proficient

Basic computer skills — Proficient

November 2020

Performing basic computer operations, navigating a Windows OS, and troubleshooting common

computer problems.

Full results: Proficient

Analyzing data — Proficient

November 2020

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data

Full results: Proficient

Software developer fit — Proficient

November 2020

Measures the traits that are important for successful software developers

Full results: Proficient

Emotional competence — Highly Proficient

November 2020

Managing one's own emotions and understanding those of others

Full results: Highly Proficient

Research — Proficient

November 2020

Following protocols, interpreting statistics and graphs, identifying errors, and choosing research

methodology

Full results: Proficient

Management fit — Completed

November 2020

Measures the traits that are important for success in management positions

Full results: Completed

Supervisory skills: Motivating & assessing employees — Completed

November 2020

Motivating others to achieve objectives and identifying improvements or corrective actions

Full results: Completed

Java — Proficient

January 2021

Designed by engineering managers & real-world employers, this Java test evaluates general technical

competency

Full results: Proficient

Attention to detail — Highly Proficient

February 2021

Identifying differences in materials, following instructions, and detecting details among distracting

information

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued

development in any professional field.

Contact this candidate