Manager Customer Service

HECTOR BERNAOLA CAMPOS

Senior Waiter

Address: Mz F Lt 20 Ps Urb-Las Viñas de San Antonio – Santiango De Surco

Email: *********@*******.***

*******@*****.***

Phone: +51-987******

OBJECTIVE

To work in a challenging environment of Hospitality and tourist, where I will be able to provide and courteous service to the customers of a restaurant, cocktail lounge or club, Ability to present and persuade in an articulate fashion.

Now looking for a new challenging managerial position, one which will make best use of my existing skills, experience and also further my personal development.

To obtain a position as a Dining room Waiter with a 6 stars Crystal Cruises,the yacth of seabourn,Carnival Cruise lines,,besides 5 stars restaurant, JWMarriott Hotel .Due to my past experience obtained through numerous contracts with differents cruise companies. either through my training and own capabilities in order to use this acquired knowledge for the benefit of the company and myself.

CAREER SUMMARY

+ years of experience in providing customer and personal services

Responsible to provide good management, training and motivation to junior waiters

Would like to show my abilities and skills. Not only that and I want to give good services to my costumers.

Working with the Hospitality Manager in coordinating and planning for big events.

Very good with the guest relation,smooth easy to undersatnd .

CERTIFICATION

Certification course in Professional Server Certification Corporation.

Tourismusschulen- (Service Excellence Training,more tools in the toolbox)

Crowd Management Course .CMC

Security Awareness Training,STCW 78 .Number .VI /6.1

Certification of hotel and tourist .BARTENDER INTERNATIONAL.

Certification in Sanitation Workshop .USPH.

A-VI/ 1-1. Personal Survival Training A-VI/ 1-2. Fire Prevention and Fire Fighting A-VI/ 1-3. Elementary First Aid A-VI/ 1-4. Personal Safety and Social Responsibilities.

JOB EXPERIENCE

CRYSTAL CRUISES (March 5,2017 to present )

Headquarters: Los Angeles, California Miami, Florida.

Key people: Tan Sri Lim Kok Thay, Chairman

Tom Wolber, President and CEO.

Products: Cruises.

Industry:Hospitality

Phone: +47-23357900

Website: www.crystalcruise.com

SEABOURN CRUISE LINES (November 12, 2014 to November 04,2016)

Headquarters: Seattle, Washington, United States.

Area served: Cruise Lines

Key people: Richard D. Meadows CEO President and CEO

Products: Cruises

Industry: Hospitality

Phone: 1-800-***-****

Parent: Carnival Corporation & PLC

Website: Seabourn.com

JW Marriot Hotel ( February 24,2014 to October 06, 2014 )

Address: Malecon de la Reserva 615. Miraflores –Lima -Peru

Area Served:Worlwide

Key People: Bill Marriott. Arne Sorenson CEO President.

Industry: Hospitality

Phone: (01) 217 7000

Wedsite: marriott.com

Carnival Cruises Lines (October 24, 2012 to February 04, 2014)

Headquarters: Miami – Florida, U.S

Area Served: Worldwide

Key People : Christine Duffy,President

Industry: Hospitality, Travel and Tourism

Products : Cruises

Phone: 33178-2418

Webside: carnival.com

Main Duties:

Responsible to take orders and assist the cook to prepare food as per order of customers

Responsible in assisting the manager in preparing the menu card as well as price list

Providing effective supervision of all food and beverage services

Responsible to prepare recites and collect payments from the customers

Implementing an online marketing plan to promote restaurant’s dishes to a wider range of people.

Main Duties:

Provided customer services for up to eighty customers everyday

Assisted customer in menu determinations

Served dishes at tables according to order

Recommended wines and other drinks to customers

Assisted the manager to clean and close the restaurants after the hours

Attended monthly staff meetings and training sessions

Key skills and strengths

I like to work as a team Member

I like to do something else

Excellent written and verbal communication skills

Ability to work in a team

Multi tasking

Customer service skills

Good leadership abilities

ACADEMIC QUALIFICATION:

High School Diploma

-ISIL (february 2008 to february 2011).

-HOSPITALITY MANAGEMENT – College Degree.

-ICPNA ( institute,culture,peruvian,north american.)(2010 to 2012).

SKILLS.

-Fluent in english and spanish .

-intermediate, knowledge of portuguese and Italian .

-power point, excel,word.

-Excellent Communication skills and being able to build up a rapport with a team.

-Able to Work under Presure and Keep calm and composed at all times.

-Wine and Cata lessons.

OTHER INFORMATION.

Marlins test score 95 .

C1-D US VISA.

Seamans Bokk .

PERSONAL DETAILS

References

Available upon request

Referee Name: Enes Strkonjic

Company: Seabourn Cruise Lines

Position: Assist Food and Beverage Manager

Phone Number: +385-*********

Email: *********@*****.***

Referee Name: Alain Lopez

Company:Carnival Cruise Lines

Position:Hotel director

Phone Number: 3317824-18

Email: **********@*****.***

Referee Name: Ivan Hoyle

Company: JW Marriott Hotel

Position: Assist food and BeverageManager

Phone Number: 222-1586

Email: ********@*******.***

Contact this candidate