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Service Representative Customer

Location:
Philippines
Posted:
August 19, 2020

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Resume:

Jherica Ly M. Occeño

Blk. ** Lot ** Phase * Deca Clark Residence Brgy. Margot,

Angeles City, Pampanga

E-mail add: adffms@r.postjobfree.com

Mobile no: 095*-***-**** / 090*-***-****

Objective: To apply my knowledge in my chosen career and used it for continuous development of the company.

Personal Details:

Date of birth: May 27, 1991

Age: 27

Place of birth: San Fernando City, Pampanga

Professional License:

Licensing Body : Professional Regulation Commission Professional Status : Professional Teacher

Registration no. : 1588279

Registration Date : December 15, 2017

Validity Date : May 27, 2020

Work Experiences:

Position: Online English Turtor

Company: Linguage, Inc.

Date: June 2020 to present

Job Description:

To improve the English reading, writing and speaking skills of students of diverse ages and backgrounds.

Position: Customer Service Representative

Company: iQor Philippines

Date: April 2020 to June 2020

Job Description:

Serves customers by providing product and service information and resolving product and service problems.

Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

Position: Intermediate Math Teacher

Company: L’Altra Montessori School, Inc.

Date: July 2018 to April 2020

Job Desrcription:

Planning, developing and executing lessons that reflect the curriculum and the state’s core educational standards

Create customized worksheet that satisfies student's needs. Position: Math Tutor

Company: Zeniark Philippines Consulting Corp.

Date: October 2017 – June 2018

Job Desrcription:

Help students on how to analyze the problem on their work materials they're assigned in school and develop their math skill.

Create customized worksheet that satisfies student's needs. Position: English Tutor

Company: Help Academy, IBT Core

Date: June – August 2017

Job Description:

Help students gain a deeper understanding of the reading materials they're assigned in school and develop their writing skills.

Position: Waitress, Barista, Cashier

Company: La Nilad Coffee & Tea House

SM Clark

Date: March – May 2013

Job Description:

Providing excellent customer service to ensure satisfaction

Taking customer orders and delivering food and beverages in a timely fashion

Making menu recommendations, answering questions and sharing additional information upon request

Prepares and sells coffee drinks by following prescribed recipes and preparation Position: Sales Clerk, Cashier, Balloon Decorator

Company: Triple J Balloon World

SM Pampanga

Date: January 2008- May 2009

Job Description:

Greet customers when they arrive at the store and ask if they need assistance

Taking responsibility on the counter.

Maintaining inventories of each type according to the categories

In-house and on-site balloon decoration

Prepare balloon request, count the returns after the completion of job and submit consumption report to Manager

Seminars Attended:

“Interfacing Brain-Based Learning with Transformative Teaching for NextGen Learners in Mathematics”

Phoenix Development Center

Quezon Avenue, Quezon City

March 16, 2019

“Computer Literacy Training”

Municipal Hall

Dap-dap Bamban, Tarlac

September 14 – December 14, 2018

“Designing Questions and Marking Schemes”

Matam-Ih Restaurant

Clark Freeport Zone, Pampanga

October 20, 2018

“Challenges of the 21st

Century Student Teachers”

Bulacan State University

Malolos, Bulacan

August 16-18, 2016

On the Job Training:

Teaching Exposure:

Calumpit National High School – Calumpit, Bulacan (Mathematics Department) Educational Attainment:

Tertiary Level: Bachelor of Secondary Education Major in Mathematics Bulacan State University

Malolos, Bulacan

June 2017

Skills:

Computer Literate: Internet Surfing, Microsoft Word, Microsoft Excel, & Microsoft PowerPoint

I hereby certify that all information given are true and correct to the best of my knowledge.

Jherica Ly M. Occeño

Applicant



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