Service Representative Customer
Resume:
Jherica Ly M. Occeño
Blk. ** Lot ** Phase * Deca Clark Residence Brgy. Margot,
Angeles City, Pampanga
E-mail add: ********@*****.***
Mobile no: 095*-***-**** / 090*-***-****
Objective: To apply my knowledge in my chosen career and used it for continuous development of the company.
Personal Details:
Date of birth: May 27, 1991
Age: 27
Place of birth: San Fernando City, Pampanga
Professional License:
Licensing Body : Professional Regulation Commission Professional Status : Professional Teacher
Registration no. : 1588279
Registration Date : December 15, 2017
Validity Date : May 27, 2020
Work Experiences:
Position: Online English Turtor
Company: Linguage, Inc.
Date: June 2020 to present
Job Description:
To improve the English reading, writing and speaking skills of students of diverse ages and backgrounds.
Position: Customer Service Representative
Company: iQor Philippines
Date: April 2020 to June 2020
Job Description:
Serves customers by providing product and service information and resolving product and service problems.
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Position: Intermediate Math Teacher
Company: L’Altra Montessori School, Inc.
Date: July 2018 to April 2020
Job Desrcription:
Planning, developing and executing lessons that reflect the curriculum and the state’s core educational standards
Create customized worksheet that satisfies student's needs. Position: Math Tutor
Company: Zeniark Philippines Consulting Corp.
Date: October 2017 – June 2018
Job Desrcription:
Help students on how to analyze the problem on their work materials they're assigned in school and develop their math skill.
Create customized worksheet that satisfies student's needs. Position: English Tutor
Company: Help Academy, IBT Core
Date: June – August 2017
Job Description:
Help students gain a deeper understanding of the reading materials they're assigned in school and develop their writing skills.
Position: Waitress, Barista, Cashier
Company: La Nilad Coffee & Tea House
SM Clark
Date: March – May 2013
Job Description:
Providing excellent customer service to ensure satisfaction
Taking customer orders and delivering food and beverages in a timely fashion
Making menu recommendations, answering questions and sharing additional information upon request
Prepares and sells coffee drinks by following prescribed recipes and preparation Position: Sales Clerk, Cashier, Balloon Decorator
Company: Triple J Balloon World
SM Pampanga
Date: January 2008- May 2009
Job Description:
Greet customers when they arrive at the store and ask if they need assistance
Taking responsibility on the counter.
Maintaining inventories of each type according to the categories
In-house and on-site balloon decoration
Prepare balloon request, count the returns after the completion of job and submit consumption report to Manager
Seminars Attended:
“Interfacing Brain-Based Learning with Transformative Teaching for NextGen Learners in Mathematics”
Phoenix Development Center
Quezon Avenue, Quezon City
March 16, 2019
“Computer Literacy Training”
Municipal Hall
Dap-dap Bamban, Tarlac
September 14 – December 14, 2018
“Designing Questions and Marking Schemes”
Matam-Ih Restaurant
Clark Freeport Zone, Pampanga
October 20, 2018
“Challenges of the 21st
Century Student Teachers”
Bulacan State University
Malolos, Bulacan
August 16-18, 2016
On the Job Training:
Teaching Exposure:
Calumpit National High School – Calumpit, Bulacan (Mathematics Department) Educational Attainment:
Tertiary Level: Bachelor of Secondary Education Major in Mathematics Bulacan State University
Malolos, Bulacan
June 2017
Skills:
Computer Literate: Internet Surfing, Microsoft Word, Microsoft Excel, & Microsoft PowerPoint
I hereby certify that all information given are true and correct to the best of my knowledge.
Jherica Ly M. Occeño
Applicant
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