Customer Service Sales

Nicholas F. Brown

Lawrenceville, Georgia

404-***-**** ****************@*****.***

Telecom Client Engagement Professional

Wireless Technician Skills Customer Service Focused Team Player

~ Offering top-notch customer service attributes to achieve business results~

CAREER PROFILE:

To secure a professional career in the Telecommunications Industry that will utilize my technical knowledge and customer service oriented experience in the Cable, Electronic, and Telecom Fields. I also attained a keen ability to articulate complex subject matter and problem solve effectively in a Team Environment and independently while displaying leadership qualities to enhance Customer Service.

My immediate career interest is to obtain a Field Based Sales or Retail Management position in the Telecom industry at Comcast where I can utilize and build on my practical Technical, Client Engagement, and Customer Service Leadership Skills in Advanced Voice: BVE, PRI, SIP, Fiber Technology Products to improve company’s operations and impact product knowledge and profitability while assisting in driving superior business results. Preferred Fields of Interest: Sales Account Executive/Customer Service; Telecom Retail Mgt; and Telecom Client Relations

PROFESSIONAL EXPERIENCE:

Comcast

Senior Project Manager Oakbrook, Illinois (Relocated to Greater Atlanta Georgia Area 2018)

05/2015-Present

Project Manager Coordinator II

02/2014-05/2015

Responsible for coordinating and managing implementation for the Central Region of Advanced Voice Products: BVE; PRI, SIP and Fiber-Based-Products to exhibit seamless product installation and service for Comcast’s business customers while partnering effectively with Sales Account Executives, Service Engineers, and Advanced Voice Management to ensure proper and efficient installation for Customer Satisfaction.

Key Accomplishment: Led the PRI Project Management Team effectively partnering with Sales Teams exceeded Customer Service Metrics and was recognized and quickly promoted to Sr. Project Manager leading with efficient Product “Connects” YOY with minimal install errors.

CTDI (Contracted via Total Technical Care) Peoria, Illinois

09/2012-02/2013

Communication Service Technician (CST) Regional

Responsibilities entailed: Wireless Installation including fulfilling customer orders, Cabling (Fiber Optic) Wiring, connecting of equipment involving on-site remote client interface.

Key Accomplishment: Successfully completed LTE installations covering Central-Illinois for US Cellular which resulted in passing all Quality Control Recommendations on-time.

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Alcatel-Lucent Naperville, Illinois

06/ 2011- 06/2012

Communications Service Installer (CSI)

Responsibilities entailed: Wireless Installation including fulfilling customer orders, Cabling (Fiber Optic) Wiring, Connecting and Labeling of Equipment which involved on-site remote client interface.

Key Accomplishment: Assisted in leading efforts to rebuild Wireless UMTS Lab to create greater operational efficiencies for the Wireless Department ~ Certificate of Achievement for “Installing Bayonet Connectors” 2012~

Sony DADC Romeoville, Illinois

04/2011 - 06/ 2011

Warehouse Associate/Packer (Contract Employee)

Preparing products for shipment which included packing and scanning boxes; making print outs of invoices and placing product in the appropriate container and keeping work area neat and clean to avoid health and safety hazards.

Key Accomplishment: Fulfilling Company quotas via exceeding expectations

Comcast (contracted via Arsa, Inc.) Stone Mountain, Georgia

02/2007 –05/2007

Cable Technician/Contractor

Installation of Comcast cable and wiring troubleshooting

Key Accomplishments: Led team in closing out customer order tickets in record time during tenure.

U.S. Cellular - Premier Locations Plainfield, Illinois

06/2004 - 03/2005

Wireless Consultant

Managed Store Operations

Key Accomplishment: Led the Wireless Sales Division for Sales for 3 Consecutive Quarters at U.S. Cellular

Lucent Technologies Naperville, Illinois

11/1999 – 10/2001

Associate Communication Service Technician (ACST)

Installed telecommunications and tested equipment Tested, acquired specialized training in grounding; appointed as Lead Associate Communications Service Technician on variety of projects, exhibited excellent teamwork initiative resulting in exemplary customer feedback

Key Accomplishment: Designated to lead several remote and field based assignments for the Wireless Department and was recognized for excellent customer feedback

EDUCATION:

Lincoln College of Technology Marietta, Georgia 11/2010

Electronic Systems Technology, Associates of Applied Science Degree

NCEER Certification Completed

Office Support/Computer Skills:

MS Office Suite, Internet, Video Conferencing, Lap/Desktop PC, IPAD/Tablet, Keyboarding, Sales Force, Operated various Software: “Work bench”, “Century” for Customer Support Computer Interface

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