Engineer Support

Objective

Technical Summary

Academic Qualification

Hands on

Skill Set

Experience Summary

ARAVIND PRASANNA.R Email:****************@*****.*** Mobile: +91-956*******

Looking for challenging Environment that encourages me in learning with enthusiasm and creativity with exposure to new ideas and professional growth.

• Having around 2 year of experience on Windows 7, Windows 10, Windows Server 20012 R2 and MAC (Till Latest Flavour) environment.

• Good sound skill in Technical support and interaction.

• BE (ECE) Prist Institute of Technology, Thanjavur, 613403. Systems : PC, MAC, Laptop, Server Hardware.

Storage : EVA 6400, HP MSL 4048 Tape Library.

Hardware : PC, IMAC, LAPTOP & Polycom VC.

Platform : Windows & Mac.

1. Deputed as residential System Engineer in Lumina Datamatics from Frontline Infotech, Chennai from jan 04th, 2018 to Till July 09th 2019. 2. Currently working as System Engineer in Lumina Datamatics from July 10th 2019 to till date.

RESPONSIBILITIES:

• Handling Remote customer and providing support for other branches through Telephone, VNC and GoTo Assist.

• Dealing with hardware and application support queries and issues reported to the Global Service Desk and escalated to the Administrator.

• Provided end user support with Windows 7, 10 & Server 2012 r2 Operating System.

• Troubleshoot desktop, laptops & printer (MAC & Windows).

• Responsible for First-level support and for all IT related issues desktop and servers.

• Installation and Maintenance of Network Printers.

• Creating Windows User, Groups, Mail user, and Setting Permissions.

• Troubleshooting user account lockouts and password reset using Active Directory.

• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

• Responsible for the daily switching of backup tapes at the different backup sites

• Configuration of Microsoft outlook in client side, and coordinating with the exchange team for exchange server related troubleshooting issues.

• Co-ordinate with, authorized vendors & service providers to provide a hardware breakfix.

• Update and maintain hardware inventory as per company policy Personal Details

Declaration

• Manage installation of software updates, upgrades and patches

• Providing 24/7 dedicated support to ensure uninterrupted availability of IT resources. Duties Performed:

• System Engineer - related solutions for various operational needs.

• Create, change, and delete user accounts in mail server as per request.

• Monitoring mail server.

• Managing users in Active directory domain services

• Configuring mails in Ms Outlook, Thunderbird, Android phones and IPhone.

• Maintain IT asset on monthly bases.

• Install and configure systems.

• Develop and maintain installation and configuration procedures.

• Contribute and maintain system standards.

• Data backup and restore in Tape Library.

• Installing Software’s and Troubleshooting.

• Providing solutions to End User Desktops & Server’s issues.

• Updating anti-virus updates, doing regular windows patch update. Field of Interest

• System Engineer and Server & Networking Administration. Father’s Name : Raja Gopal.S

Date of Birth : 04-11-1992

Nationality : Indian

Marital Status : Single

Languages known : Tamil & English

Permanent Address : 1/190, 4th street, j.j nagar, M.C road, Thanjavur-613007. I hereby solemnly declare that all the statements furnished above are true and correct to the best of my knowledge and belief.

Date:17.08.2020

Place:Chennai Aravind prasanna.R

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