Assistant Personal
Resume:
PAMELA VERA EUSEBIO
G** Bldg. *** Discovery Gardens, Dubai
**********@*****.***
OBJECTIVE:
Highly motivated Receptionist Administrative Assistant with almost 10 years of experience. With a strong background in performing front desk operations and administrative tasks with exceptional communication and customer service skills. Professional and proven skills in MS office applications to contribute to the facility’s bottom-line.
PROFESSIONAL EXPERIENCE
Nad Al Shiba Veterinary Hospital Receptionist/ Administration Assistant Dubai, UAE November 2010 up to present
• Provide a positive, courteous and professional first impression of the company.
• Provide quality customer service in every call performed by applying phone ethics, principles and standards.
• Answer telephone inquiries, booking appointments, replying to email, taking messages and forward to the people concern.
• Handle and monitor stock inventory
• Responsible in petty cashflow and replenishments
• Balance and prepare daily sales and ensure payments are accounted for and the float balances
• Maintain an updated client database
• Prepare clients monthly billing statement
• Handle Clinic Manager diary
• Organize and schedule appointments as well as arranging itineraries and hotel reservation.
• Take minutes for weekly update meeting
• Serves as point of contact between the veterinary doctors, employees and departments within the clinic.
• Familiar with the hospital’s bespoke computer system in order to ensure accurate maintenance of clinical and administrative records.
Dubaldo Real Estate LLC Reservations Officer cum Personal Assistant Dubai, UAE October 2009 to October 2010
• Process and confirm guest booking and reservations
• Verify availability of room and explain rate and cancellation policies to clients
• Accommodate and document special requests
• Answer questions about property facilities/services and room accommodations
• Read, monitor and respond to the owner’s email
• Answers owner’s direct line and liase with clients endorsed by the owner
• Delegate work in the owner’s absence
• Organize and manage owner’s diary
• Plan and organize meetings
• Organize owner and family’s travel
• Take minutes, assign and follow up action points
• Source and order office supplies
Teleperformance Inbound customer Agent
Manila, Philippines August 2009 to October 2009
• Handle customer support for a big telecommunication company in Australia.
• Answer inbound calls as well as assist clients who have specific enquiries in trouble shooting.
• Build customer’s interest in the services and product American Int’l Marketing Outbound Call Center Agent Solutions April 2003 to January 2007
Manila, Philippines
• Making calls to prospective clients that are generated
• Thru direct marketing.
• Get the interest of the client in introducing timeshare and invite to attend the product presentation.
• Meet the monthly quota and make sure to get qualified shows every end of the month.
• Get referrals from previous clients who already attended the presentation. KEY SKILLS:
Administrative
- Administrative Support
- Appointments
- Calendar management
- Process Expense reports
- Take Meeting Minutes
Communication
- Customer Service
- Written and Verbal Communication
- Correspondence
- Screens Calls and Requests
Technical
- Create and Maintain Databases
- Microsoft Office (Excel, Word, Outlook and Powerpoint)
- Office Equipment
- Typing Speed: 45 wpm
- Eazyvet – Veterinary System
Personal
- Accuracy
- Ability to Follow Directions
- Ability to Work Independently
- Energetic
- Work Well Under Pressure
- Initiative
- Energetic
- Reliability
LANGUAGES
- English (speak/read/write) fluently
- Filipino Tagalog (native language)
EDUCATION:
Centro Escolar University
Bachelor of Science major in Psychology
April 1996
CHARACTER REFERENCE Upon request
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