Desktop Support Engineer
Resume:
RESUME
J.Pragadeesh
*************@*****.***
OBJECTIVE
To be progressive performer in your organization so that I can build my career in your esteemed organization by using my skills, knowledge and experience efficiently for your organization.
PROFESSIONALEXPERIENCE
SL.No Company name Duration Designation
1 Vinayak Commercial
Motors
2018-2019 Desktop Support Engineer
2 Onward Eservices 2019 Sep-2020 Apr
Desktop Support Engineer
RESPONSIBILITIES
Maintaining of 300+ computers in the Network to insure the proper utilization of all resources.
Maintaining Asset tracker on the Desktop, Laptop, Data card, support Mobiles etc.
Handled DHCP server & MAC binding.
Installing, configuring & troubleshooting Microsoft Outlook with Client-end Configuration.
Installation, Configuration & Troubleshooting of Windows XP, Windows7, Windows 8, Windows10.
Installation and Troubleshooting of VPN and its related issues.
Maintain regular updates for the Windows operating systems.
Configuration of Desktops and laptops.
Troubleshooting and issue faced on Desktop and Laptop.
Antivirus Installation and maintain regular updates.
Accessing desktops through Remote for Problem Solving.
Managing groups and user accounts assigned permissions to users.
Adding and Removing necessary software packages.
Handling Compliance levels of NAV, Patch, USB port disabling,Security policies in Desktop, Admin Access Revoke.
Adding the Workgroup PC to Domain.
Providing technical support and solutions for computer Hardware, Software
& Networking problems.
Managing and supporting users in Video conference initiation. Configuring and troubleshooting conference devices.
Keep a track on all unresolved incidents / tickets and follow up with different support team until the closer with in timelines. SKILLS
DVR and Biometric maintenance.
Firewall maintenance.
System and Server maintenance.
Using Malware byte and Mcafee for protecting system.
Taking System backup every 2 hour via using goodsing and cobian.
Computer assembling, disassembling and maintenance.
Hardware and software problems.
Installing and configuring the peripherals, components and drivers.
Troubleshooting Installing software and application to user standards.
Installed Hard disks, CD Drives, Network card, Video graphics card, Harddisk controller card on PC systems.
Troubleshooting of personal computers. Online Support to customers concerning their computer problems.
Troubleshooting of Printer and Scanner.
PROFESSIONALQUALIFICATION
Graduation
College : Dhanalakshmi College of Engineering, Chennai(2014-2018) Higher Secondary
School : Daniel Matriculation Higher Secondary School, Chennai(2014) SSLC
School : St Paul’s Mahajana Higher Secondary School, Chennai(2012) PERSONALDETAILS
Name Pragadeesh.J
Date of Birth 16-10-1996
Marital Status Single
Residential Address No 45, TH road, Thangal, Thiruvottiyur,Chennai Alternative Number 944-***-****
DECLARATION
I hereby declare that the above said particulars are true and to the best of my knowledge.
Place:Chennai Signature
Date:
(Pragadeesh.J)
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